COUNTRYWIDE HOME LOAN SUCKS!!
All of the following stories I have received from people who have had similar trouble with Countrywide Home Loan or, in some cases have helped to avoid trouble...or in some cases actually like Countrywide...
*MUST SEE ARTICLE*: Countrywide sweatshop article http://www.gdblegal.com/news/news_countrywide.php
Attorney General - (800) 952-5225
Dept. of Corp (which oversees Countrywide)
Complain - mail
JD POWERS & ASSOCIATES is not to be trusted. Complaints about missing payments have NEVER been investigated.
- A concerned citizen writes... Hi, great website. I'm glad to see people are taking more proactive stances. I have two sets of issues with CHL. Firstly, I have sold my home of which there should be one mortgage of record and come to find that there are 3 mortgages of record. The other 2 (surprise) are CHL mortgages which were paid off 1.5 years ago. I thought that I had taken care of this a year ago but, as usual CHL protocol would show, not a single person got up off of their ass to get the job done. I'm now locked in that CHL hell that I read so much about. Secondly, CHL pads their fees. I speak from experience. The cost of my appraisal was $350.00 from CHL, the actual cost of the appraisal was $225.00. That is only one closing and one fee. I owned and operated a Title Agency and performed many closings for countrywide. Every customer was ripped off in one way or another by the padding of fees. This company should receive cease & desist orders and pay back all of their monies owed to each and every individual. Problem being they have ripped off enough money to make their pockets deep enough to persuade lawmakers take a back seat and set aside any class action suits. Even HUD seems to stay away from all of this fraudulent padding of fees. In any case the best idea is to avoid CHL like the plague. Word of mouth is a powerful marketing tool. I only hope that someday I have an opportunity to audit this rip-off company and get them out of our backyard. HUD needs to take a good look at CHL files and so does respa. Let's get these freaks out of our life.
- A former employees story... I just wanted to tell you my
story...first I'd like to state COUNTRYWIDE SUCKS!!
- A mortgage broker writes...
I’ve owned a mortgage company for 9 years and Countrywide is the worst I have worked with. Regardless of all the business I sent them, they were dishonest with me. They always tried to short my checks, and keep more money for themselves. Every quarter I had to call for my quarterly bonus check for the loans I closed in the past, and bug them for months, until I finally gave up and haven’t received a check in years. They treat me bad and have an “invincible” approach to business. They do not seem to care of be concerned with how they treat people from my experience.
They were very arrogant and unprofessional and they are 1 of only 2 lenders I will not ever work with.. The other is Washington Mutual – another too big to tie it’s shoes company. Both of these have poor attitudes and poor service.
Let me first begin by saying that my former husband and I used Countrywide for our home loan. It was a VA loan and NOT our choice to use them but the real estate ladies... after several years of having never missed or been late on a payment.. my husband and I divorced.. until the divorce was final he was living in the house and I was depositing the money for him to make payment.. needless to say I later found out that he had not.. I contacted Countrywide and explained the situation to they and tried to find out how may payment he has missed...only 4 payments.. I understand that may sound like a lot but over the course of a 30 year note...not to bad... I wanted them to either add to then end of the note and let me start from current or offer me some other alternative to get caught up... After several rude phone calls from countrywide I was told my countrywide all that was left was for me to file chapter 13 in hopes of saving my home...(I had no other outstanding credit...only a car loan and vet bill) they even told me the name of an attorney.. I met with him & he convinced me to file the chapter 13... My attorney ( and I use that term loosely) never explained or even bothered to show up for the court hearing... as it turned out Countrywide didn't even make a claim on the back payments...so basically they had me file chapter 13,,,, ruin my credit for 7 years... and continue of make payments to the courts and my attorney for the next seven years.. all for what finally totaled to a debt of under $1,000 dollars... gee do you think that countrywide has something on the side with that attorney..,. kind of makes you think doesn't it.....
*- A watchful consumer submits a must read article... (MUST SEE)
I found an interesting class action lawsuit.
Check this web site address out.
- A Lawyer writes in...
I am an attorney practicing in Birmingham, Alabama, and would be very interested in speaking with anyone who has a complaint about Countrywide from Alabama.
Do you know of anyone who may fall in that category?
After I speak with any from Alabama, I may also wish to speak with others outside the state, but first I'd like to speak with Alabama residents.
Nice website. I'm sorry for your story.
Darrell L. Cartwright, Esq.
Cartwright Law Corporation
4000 Eagle Point Corporate Drive - Suite 100
Birmingham, AL 35242
- Legal Council Writes... I am consumer class action lawyer
and have pending class case against
Consumer attorney Howard B. Prossnitz
200 West Madison, Ste 2040, Chicago, IL 60606
- A grateful consumer writes... Thank you for your site on
Countrywide. I have been considering a home loan and had e-mailed them. I
will not be returning their call now. I know it's
- A former customer writes... I wrote to you several months ago, and I thought I would send you an update.
I decided to take a different approach to dealing with these idiots. Since
my credit has been ruined by them to such a point that refinancing is out of
the question, I have resorted to selling my house. However, I decided that if
I am going out, I was going out with a bang!
- A disgusted customer writes...
Unfortunately we are current customers and I absolutely would not recommend them to anyone. As a matter of fact we are selling some of our properties just to get rid of them.
Could I ever tell you some stories since 1997. We have six rental homes which were purchased between 1997 & 1998. We received notices that Countrywide Home loans would be the new company to pay the mortgages to. Of course their customer service, loan contacts and all else will tell you they only service the loans for other investors! RIGHT!
That's because no one seems to know anything about anything. Not one department can help you when you call because they shift you around and around and around until you get tired of telling your story and finally hang up.
The most recent episode was on a piece of property which we own and was in regards to Mortgage insurance on the home. We have a commercial policy which insures all of our homes under one umbrella which we have had from day one. The insurance is paid out of escrow each year and countrywide gets a copy of the binder. Most of these renew each year around April and was paid out of escrow at that time. In October of same year Countrywide claimed we had no insurance on the property and took the liberty to place a policy on the property in the amount of $1300.00. No one even tried to contact us nor did they send any notice regarding the issue. They also did not look up the previous records or they would have known insurance existed. Wow were we upset since our regular policy costs only $474.00.
When the statement came I immediately noticed a large debit on the escrow account which was for an insurance premium and the mortgage payment had been increased by $265 per month to pay for it. Above the item back in April showed the original amount also paid out of escrow. The phone calls from me to them started, involving calls and faxes from our insurance carrier and us. Of course to no avail and after a couple of months we had a conference call between all parties to get this straightened out. We refused to pay the additional escrow increase since this was their error maintaining the regular payment each month. We finally got the escrow straightened out after about 6 months and a credit back to escrow.
Now guess what has been happening all this time we were trying to get this straightened out? Our payments were being applied but they claim we were paying short and charged us late fees. We have been transferred from customer service (because escrow department messed it up) to escrow department (it's customer service's responsibility to fix it) back and forth for almost a year.
Finally I found one lone person whom works in a completely different department and environment and took the time to go to customer service with our papers in hand to fix this problem. All we wanted was our statements to reflect our real payment amount and quit charging us late charges. This was finally accomplished when we were almost in foreclosure and we ask for the name and address they would like our attorney to send the papers to regarding a law suit. Of course then they tried to tell this one young man whom so eagerly helped us that they were using temporary staff and they didn't know what they were doing. They have not reversed any late charges but our payment is back to normal. We have not complained because we know that will be just something else for them to screw up again. Enough is enough and we are very tired from this past years efforts which should have never happened to begin with.
Thanks for letting me share my story and I hope others will watch their statements. They must be prepared to put forth a lot of effort to getting it resolved, all because Countrywide does not have properly trained staff and rely on temporary employees without proper training to handle our money, payment schedules, escrow and insurance decisions.
- A customer writes good advice... like everyone else, i have had my share of problems with countrywide up to the point where they either brought my loan was sold my loan by aegis mortgage company. after going thru foreclosure and possible eviction from my home, i finally contacted the Department of Banking and Financial Institutions (DBFI) in the city where i live. Since i did this, an investigation is being conducted because of forgery, fraud and other allegations i was able to surface just by looking thru the papers involved with my foreclosure. PLEASE POST this as soon as possible so everyone can go thru their papers. if they notice anything that looks unusual, i recommend they contact the DBFI in their area ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
- More advice written in...
If your loan did not close on time read this.
This might seem like small potatoes compared to some of the horror stories I've been hearing about but it may add some fuel to the fire.
Countrywide's website www.countrywide.com has a link at the bottom of their home page called "Service Guarantees." I have been trying to collect $250 from them under the "Fast Closing Guarantee" and have been getting the MAJOR RUN AROUND. This guarantee basically states that if a borrower needs more than 10 days to complete their purchase transaction, they guarantee to close on your requested date (Pick-A-Day Close) or they will credit $250.00 to your closing costs. Well, the person who was working on my loan went on leave for three weeks and needless to say our loan did not close on time. All my required documents had been provided to Countrywide and I almost lost the house because of their closing delays. It was about 2 months from the start of the loan until it finally closed!
I feel that as long as Countrywide is advertising these "guarantee's" on their website they should be held accountable when they do not meet one of them. I'm sure there are a lot of other customers who's loans did not close on time because of Countrywide's poor (slow) handling of the paperwork and I feel that we should all try to get the $250 credit they advertise. It could add a lot of customers to a possible class-action lawsuit under a "false advertising" claim if we could them together. I am considering talking to a lawyer and was wondering if anyone has any experience with this type of problem. Also, if anyone else feels that their loan was poorly handled and did not close on time through no fault of their own, look into this guarantee and I'd like to hear about it. firstname.lastname@example.org
- A screwed consumer writes...
My husband and I assumed a loan from some friends that moved out of state 6 years ago. In 2000 we had some financial difficulties and filed bankruptcy. At this time Countrywide was not involved. In Dec. of 2000 my husband passed away unexpectantly. In 2001 Countrywide bought my loan and my hell began. I paid of my bankruptcy Dec. 2002 as soon as I did this I started getting notices from Countrywide that I was late or missed payments. I requested a copy of payment history since they bought my account and it showed not one payment missed, I asked them to show me where they came up with a missed payment when I have made them all and have documents to prove it. Late fees are still piling up and now they say I am in default. I have never missed nor have I been late with a payment since they took over. I get phone calls daily and employees I do talk with are rude and untrained in their field. I asked for the owner or president of the company and nobody seems to want to share that info. I am going to try to turn this over to my attorney to see if he can resolve this. I would love to find out about a class action that I can join in. NOBODY should be harassed by this company. I would not recommend this company to my worst enemy !
- A ripped off customer writes...
I am so glad I came
across this site....last year (August of 2002), we received a foreclosure
notice from the sheriffs department. At this time we were actually 30 days
behind on our payments. We contacted Countrywide and requested a statement
showing the last 6 months payments. We were sent a statement that was
impossible to read or understand. At this point I contacted my bank and
requested copies of all checks sent to Countrywide....upon receipt of these
checks and checking the endorsements on the back, I found that 4 of the 6 were
credited to an account number that was not ours. I called Countrywide and
they assured me that these errors were corrected and we were still 5 months
behind...after $1,400 in lawyer fees, the matter was resolved, and I was able
to keep my home from being sold at auction. Since that time I have not
received a monthly statement....I have called on at least 65 different
occasions requesting either a monthly statement or a payment book. They will
not issue a payment book because they change our payments monthly (we have a
locked interest rate, so I don't understand this).....Just 2 weeks ago I
received a "letter with the intent to foreclose", again I called and I was
informed that my account was never taken out of foreclosure (over a year after
the matter was resolved...me $1,000 poorer from lawyers and them not recording
any of my payments". I thought I would do a CYI and sent in 3 payments (2
more than I owed) overnight...with a receipt confirmation ....I received a
phone call today from them informing me that I never maid a payment. I have
the delivery confirmation which includes date and time payment was
received...the account rep still accused me of not sending payment. I don't
know where to go from here. How much can this company screw people until they
get called on it.
- An unhappy customer writes... I am writing to you in regard to a home loan we are currently trying to resolve issues on. Let me begin with how we found out there was a problem. We received a notice from the VA with a foreclosure notice. I can't tell you how much of a surprise it was when we had never missed a payment. We received the notice on a Saturday afternoon so there was no way to contact anyone at that time. On Monday at the first opportunity my husband contacted the VA to find out what had happened. He was told that the mortgage company had stated they had not received a payment since May of 2002. That was in August 2002. He was also advised he needed to contact the mortgage company to resolve the issue. When he was able to speak with someone at Countrywide he was told that the loan was in default. Since that time they have been able to find and apply two of our payments that we sent in on time. All of a sudden it's down to two payments they can not locate. We were than asked to fax copies of these two missing payments (money orders) to the above mentioned company. It was faxed on August 27, 2002 at 6:27 PM. From that time to present we have had several conversation with different personnel at the company and they have all agreed that they are at fault. That is until the documents went to the research department. Since that time we have been made to feel as if we have done something wrong. When all we have done is make our payments. Now we have repeatedly tried by mail, email, and fax to make sure that they are provided with everything they have asked for. Our phone calls are not returned and any information on the problem is that is directed to us is demanding more money. Such as a letter we received October 5, 2002. stating our house payment was received on 9/26/02 and the next payment was due on 10/01/02. This is just one of the absurd things going on. My husband spoke to the representative for research Maudie Empy and she advised us to send the money orders in for a refund and when they came in to resend them to Countrywide. We did this and the very next week we got a letter from her asking to have copies of the front and back sent to her. We retained copies on the front only and could not do this. I wrote to her via postal service and explained the situation with copies of the front. The following week we got another letter asking the same thing and stating they had not heard anything from us and we needed to respond. I do not know what happens to the correspondence and or payments once they arrive in the company but the inept handling of our account is a frightening prospect. One more thing I forgot to mention is when this all started the mortgage company said they had tried to contact us on the situation but could not locate us. We have a mortgage with a company and they do not have the address to where we moved? Isn't there something wrong with that. All of our previous mail went to a P.O. Box which we have retained for years until this past month. Is this just another excuse? I am seeking assistance of any kind you can provide. We can not refinance because they have our credit so messed up no one would consider it.
- An unhappy employee writes...
I am not alone after all!! I was hired by Countrywide in July of 2002 as an assistant to a very high producing loan officer. This person was absolutely horrible to me and I was 7-8 months pregnant at the time. I was harassed daily, made to feel guilty about not working inhumane hours; including weekends, endured harsh racial comments from her, and was not given fair compensation after making this person tons of money. I would go to management and they would do nothing. After all, they were only looking at the profit they made from her 150 million dollar a year production. She virtually mistreated everyone, including her superiors. They would just turn the other cheek. After not being able to take the torture any more, I asked to not work with her anymore and went on maternity leave. While gone, I was not paid the Bonus I earned because of a stupid and convoluted policy they had in place about not being eligible for a bonus after your last day of employment before a leave of absence. This policy is designed to cheat hard working people out of their money. I was promised employment when I returned after having the baby, they just didn't know what I would be doing. The time approached for me to return and they still had no idea where to place me. I called regularly to see what was available and they would respond by saying "Just show up." My base pay with the high producing "nut case" was 24k. I needed a little more clarity. I have 7 years of experience in the mortgage industry and had asked if I could be placed in a Lead Operations or underwriting position and was told that there was nothing available. Reluctantly, I reported for work to find that our new Ops manager and a friend she brought to Countrywide with her, had her less experienced, air head friend, being groomed for the position I had specifically asked for. One rule of thumb is that you don't get to work at Countrywide unless you know someone and there is tons of favoritism going on. I then chose to work on the sales side of the business after that for an even bigger, more controlling, and more incompetent ASS ( I later found out). She prided herself on micromanagement. Meanwhile while myself and my counterpart worked inordinate amounts of time to produce loans she was shopping on the internet, having the "loot" from fine dept. stores delivered to the office, leaving for pedicures and would come back with the toe separators still in place, buying new cars and come back to waive the title in our faces to show that she paid CASH for a BMW. She had also made us put her name on our loans so she wouldn't have to explain anything to corporate. "Just trust me on this one" , she confidently mentioned. I later asked for a promotion and to transfer to a new, swanky, office Countrywide opened on the upscale side of town and was told NO! Two months later a girl who had kissed her butt long enough and continued to work like a slave was given the exact same position I asked for to make in excess of 100k per year. By the way, she only had 8 months in the business at that time. I had 6.5 years!!!! Subsequently, when I would not mail her expense reports and pick up her cleaning lady from the train, and drop of her dry cleaning off just as the "butt kisser did." I was eventually fired after coming back from a vacation. Her reason was because there were 3 customer complaints while you were on vacation and as a result I have to let you go. I was back from vacation 9 days (incl. a weekend) and had not been warned or written up. The first I learned about the complaints was on the day I was fired!! After I mentioned my 4 children, husband, mortgage, car note, and living expenses. I asked her how did she feel about it and her diabolical response was, "I feel fine." The bottom line is....unless you want to be a slave or errand person that is the only way you will keep your job at Countrywide Hell Loans. If you want to work there make sure you know the DEVIL first!!! If you want justice, EEOC is where you can put out the Devil's fire. I have called in the fire dept. and will update shortly on the 5 alarm blaze.
- Another unhappy employee writes... I've worked with this company for nearly 2 years now. I am so emotionally stressed out, its unbelievable. I started back in 11/2001. Prior to being hired i was assured that CHL has excellent incentives and bonus programs. I admit for the first few months while i was in training, i received a good incentive. What happened afterwards you ask? Ha.. i noticed that bonus incentives have become very hard to get and literally impossible to achieve because they've doubled on the numbers and while some are hitting these standards others such as myself, can't. You ask why? Well simply because i refuse to service the account in a *&**& way, because all they care about is the *&*&% attempts made. Not only that, this may come as a shock to you the consumer, if you take longer than 10 minutes servicing a loan, you're required to pass it to a supervisor. Supervisors? Ha ha, a *&*!& jokeeeeee!!! I kid you not, I've been with the company for nearly 2 years and i know more than a supervisor that's been with the company for over 5 years. NO JOKE! I actually have supervisors ask me questions regarding the databases we have. You know i personally think that its the QUALITY of the servicing that counts, not QUANTITY. To be honest with you, its NEVER GOOD ENOUGH FOR THEM. I bring anywhere between $150 - $300K on a minimum to the company every single month. Do i even get a reward, a recognition or perhaps 1% of that every other month at least? EHHH, SORRY. NOPE. All i get is a, wham bam, *&*&* YOU and you're numbers are low, we need quantity. I am so STRESSED out, we literally are being baby-sited. I had to ask to go to the restroom like a little kid. I feel that I was violated. I had never felt so low in my entire life as i did at the moment that i had to explain my self because I didn't ask to go to the restroom. ALL THAT I'VE STATED HEREIN, IS AN HONEST TO GOD TRUTH. I've been violated, i am so stressed to the point where I don't know what to do anymore. I am so confused. I know this may not mean that much to you homeowners out there. I work in the worst department that you don't want to end up in, we are underpaid for the type of work we do. We are being micromanaged like little kids, practically a kindergarten. I assure you (homeowners), that you aren't the only ones that are frustrated, we're in the same line. So that may be the exact reason why you feel mistreated, because its a train reaction. I can go on and on and on about how I've been mistreated with CHL, but i feel disgusted just by thinking about how even we as the employees are mistreated.
- Another ripped off customer writes... If you find someone to do a class action INCLUDE ME!!!! My story is similar. We bought a house that was fraudulently sold to us. The mortgage company was in on it. They were under investigation for other predatory lending issues and dumped our loan to CW. CW paid $79,000 for a loan that is FHA insured for $134,000. That is over $50,000 instant profit if they foreclose! They had to know it was a scheme. My husband lost his job and we had trouble with our payments. We called Countrywide and tired to work things out. They kept giving us the "we'll call you back with more information" routine. They said everything was fine and not to worry. We received a notice that they were foreclosing. We called them and begged them to help us. They said they would help us. They told us that we would be getting an onslaught of letters from bankruptcy lawyers offering to fix the problem but we were to ignore those completely. They would take care of it. We got a notice that our house was being sold on the courthouse steps and we called them back. They said everything was ok, they were still working on it and everything would be fine. They sent us a notice with a copy of a posting in a news paper informing about the foreclosure for potential purchasers of our foreclosed house. We called them again. We were told everything is fine, that is just a technicality they had to do, not to worry about it. The house was supposed to be auctioned on the courtroom steps two days after a federal holiday which was on a Monday. By Friday evening, I really got scared. Monday was a holiday. I found one lawyer that was recommended to me by a friend (a title company employee) and he wanted several thousand dollars cash on the table to file a chapter 13. I did not have it. I had a total emotional breakdown in the parking lot. The next morning I called a lawyer from the stack of letters that CW told me to ignore. The day before the house was to be auctioned, I paid them $500 and they filed the bankruptcy less than 24 hours before the sale. At less than 24 hours before the sale was to begin, CW had still not called back with our promised help. I'm behind again (2 1/2 mo) and they just filed a motion for relief so they can foreclose again. They said I have to pay nearly double payments for the next 6 months and if I am a day late they will foreclose without a hearing (per the results of the motion). I don't even bring home that much! I just got a huge promotion, but won't start getting paid for it for another 2 weeks and even then, it won't be enough to pay double payments. I am going to lose my house!!
- A screwed customer writes... Hi, I'm a current customer of countrywide and have indeed been screwed over also. my story started 2 years and 7 mths ago when i went in for a refinance with another company called full spectrum due to a bad business decision with a business as a partner with a relative and got stuck with the bills from that business in the excess of about 60,000.00, so the gave me a loan to which I was told that my rate would be a 30 year fixed rate at 8.75% to which we thought we would refinance in 2 years, of course that did not happen. 2 weeks after the act of sale I receive a payment from a company called Countrywide and an increase in the amount of the mortgage payments from 1167.00 to 1469.15 along with a fluctuating interest rate or AKA an arm which was a 2yr fixed int. rate with an arm. I called into the office regarding the increase of the p&I and to no avail they informed me that that was the agreement my husband and I agreed to and there was nothing i could do about it, so after taking their word and checking with the title company that handled the closing hearing the same thing we paid the amount stated, BIG MISTAKE. Several months passed and I to started receiving letter from CHL in reference to 4mths of late payments and threat s that was not received from us as well as late fees and other charges, to which I had my cancelled checks and money order receipts along with quick collect receipts and certified receipts and to no avail they continued to accuse us of not having paid almost 6mths of payments. So in June I being so frustrated decided to clear the whole mess up and send in all fees they claim were owed and other charges so they say and the end of June 2001 I call in @ check by phone payments and at that time I pulled down 5100.00 from tsp from my husbands retirement account the only resource we had quick access to at that time amazingly it was the weekend of the $th of july and the entire 5100.00 mysteriously disappeared from my credit union account the money was placed into and countrywide claimed they never received those payments and my money was completely gone from the account. The credit union launched an investigation on our accounts and only returned 1800.00 of the 5100.00 that was in the account 8wks later and It discovered that someone systematically withdrew 202.00 every hour on the hour for that holiday weekend. Until now I never realized that countrywide was involved in this farce. Not only did we suffer getting almost 6800.00 in payments in 3mths after that into their office to keep from being foreclosed on but after sending that amount, November arrived with me doing western union quick collect for my next payment on time as usual mind you sending 1,000.00 wire and 469.15 wire December came I phoned in to inform them of my arrival of next payment the representative told me that i sent in a partial payment the month before and not to send anything in unless it was November and December payment together or not at all. she contacted me January 5,2002 and informed with all fees calculated I need to send in 8,560.00 within two weeks or it would increase every two weeks 2300.00 bi-weekly along with being placed under foreclosure, this was my so called workout plan. seven weeks passed and 5:00a:m one morning a Civil sheriff served us with foreclosure documents with an auction date of April 24,2002 so we again struggled to pull money together to save our home. 2 days before the sale of my home we manage to borrow from family and sale of another piece of land we had and sent in a total of 21,000.00 plus 2 additional months of mortgage payments to put us ahead , then in July I sent in that payment in August countrywide inform me that I again was behind by 2mths and my payments had been increased to 1555.89 and that we had an escrow balance of over 789.00 to be paid also. In essence that last payment in July they applied to other charges and claim to have not received my payment at all, even though in every instance I have all my receipts and copies of every payment sent in regardless to how it went in. So in September they wanted me to again send in 3 payments to which I managed to get 2 into them in October 2002 I received a notice that I was still behind and they threatened pre-foreclosure and other tactics that basically put us in ruin. my story is so long bear with me. October they lead me to believe it again was my mishandling of my finances and total neglect and the way they continued to talk to me being really rude and totally mean about any conversations we were having stating for us to pay them 1600.00 every 2 weeks from 10/06/02 until the end of the year and start off fresh for the new year, so we attempted to do so exhausting all of any thing left from payroll to not paying any thing else car notes , utilities ,or groceries etc. then I came in one day everything in the house was off and I had enough and say that's it, its over I'm not paying another damn dime. so I called countrywide spoke to a representative and announced do what you will I'm thru, but you will not take my home or another darn dime from me. so here we are expecting another foreclosure notice any day now and we are sick and tired of this shit. They have reported to the credit bureau that I've made 12mths of late payments, now I cannot get anyone to refinance my property I'm about to lose my vehicles for non payment no retirement ,tsp or anything and to add insult to injury they had the nerve to give me to the end of Janurary2003 to send in another lump sum payment of 5080.00 plus attorney fees or face another date for auction. I AM LOOKING FOR A WAY TO EXPOSE THEM AND SUE THE HELL OUT OF THEM SOMEONE PLEASE CONTACT ME FOR A CLASS ACTION SUIT AS WELL AS HELPING TO TELL OUR STORY ON 60MINUTES, 20/20, OR PRIMETIME AND INFO WOULD BE GREATLY APPRECIATED.
- An angry consumer writes... My husband and I also have our story about the Evilness of Countrywide. The story is long and painful, and probably not over yet. We had no idea that there was this much anger at them, and their deceptions go beyond the pale. Is there a class action suit against them? If so, PLEASE add our names to the list. Contact me soonest if there is a lawyer willing to go up against them so I can add my "two cents" which is all I have thanks to those !!!$#%&^*#$!! at Countrywide.
- A now careful consumer writes... Thank you for saving me even more worry. My loan was sold by Century Mortgage about one and a half years ago to a company called Ocwen Federal Bank Recently my husband and I started looking into refinancing to take advantage of the low interest refinance rates being offered. Quite by accident and much to my horror I came across a web page "Rip offs by Ocwen Federal". There are no fewer than 15 pages of complaints over 265 individual complaints of every nature including class action law suits as well as the companies refusal to provide the information needed to allow it customers to seek new loans. I had already decided to go with Countrywide Home Loan and was in the process of getting the paper work started when I chanced upon your web page. THANK YOU, THANK YOU, THANK YOU. I will now sever any ties I have with Countywide as well as with Ocwen and continue my search for a reputable and considerate company even if it means I lose out on the low interest rates now being offered it is a heck of a lot better than losing my credit rating or possibly even my home. I would urge anyone currently seeking a new or refinanced loan to read the rip off page on Ocwen Federal as well as your page. I am now very concerned. I will not simply choose a Financial Institution via yellow pages, etc. as I have (carelessly) done in the past.
- A businessman writes... I am a mortgage
broker who once did business with Cwide. They repeatedly screwed us on a day to
day basis. I know several employees who worked there
- An extremely lucky consumer writes... Countrywide quoted me a great rate yesterday and after giving them a $400 "non-fundable rate-lock deposit", they came back with another completely different loan PACKAGE not to mention a much higher rate that would have cost me an extra $500 each month. I fought for my deposit and thankfully got it back. Glad I found your site...I will not be going back to them. Whew!
- A very unhappy employee writes... you can post every single paragraph until the very last sentence of what I've written. I wish to hide nothing. I speak only the truth. Believe me i detest myself for waking up every morning knowing that from sunrise to sunset i have to work with these people. I am currently in search for a job that will well deserve my services and should appreciate on what i do and only demand from me on what i can offer, unlike CHL demanding beyond the norm of a human- being. Yes, literally a f*** sweatshop, excuse my French. They come up with bogus numbers, telling you that your numbers aren't all that great and you should be doing better. NEVER EVER APPRECIATE anything. I am almost 100% certain, that Angelo Mazillo doesn't know what really goes on and how the people he supposedly screw up a good company. I am sure that Countrywide wasn't so bad. Please, without hesitation let my voice be heard along with others in your site.
- A lucky consumer writes...
MY GOD! I AM GLAD I CAME ACROSS YOUR WEB PAGE WHEN I WAS ACTUALLY WAS GOING TO COUNTRY WIDE TO GET A PRE-APPROVAL TO PURCHASE ANOTHER HOME. I CURRENTLY HAVE COUNTRY WIDE AS MY LENDER ON MY CURRENT HOME AND AFTER READING ALL OF THE STORIES I AM VERY RELUCTANT TO PURSUE A HIGHER MORTGAGE FOR A MUCH MORE EXPENSIVE HOME WITH COUNTRY WIDE AS MY LENDER.
I HAVE BEEN A CUSTOMER FOR 9 YEARS AND HAVE HAD A FEW ISSUES OVER THE YEARS WITH THERE ATTENTION TO DETAIL, AND LACK OF GOOD CUSTOMER SERVICE. I WILL NOW TAKE THE TIME TO RESEARCH LOCAL MORTGAGE LENDERS FOR MY NEW HOME AFTER READING ALL OF THESE STORIES. SOUNDS LIKE THEY NEED TO STEP BACK AND THINK ABOUT THE PEOPLE THAT ARE KEEPING THEM IN BUSINESS.
A CURRENT NH. CUSTOMER SOON TO BECOME AN X-CUSTOMER OF COUNTRYWIDE DUE TO THIS WEB PAGE.
- A ripped off customer writes...
Countrywide Home Loans doesn't only have inferior customer service they also insult a person's intelligence. I did not have a good experience with Countrywide Home Loans. When they first acquired my home loan in 1995 they immediately tried to say that I'd been late. This was my first home so I wasn't about to let them get the upper hand. For the remaining five years I had my first mortgage with them I sent in my payments using Federal Express to their Simi Valley address, so that each and every payment had to be signed for. I started sending them using FedEx because they didn't process my payment promptly and then tried to say that I'd been delinquent!!! This is why the remedy of sending in my payment Federal Express worked because I also told Countrywide that I'd be monitoring the mailing using Federal Express tracking number and by phoning my bank so they'd better knock off their games! This solution on my part got them to behave themselves and I went on without much of a problem (for a while...keep reading).
Then as many of you know the rates dropped from 9% to 6.75%. A very chatty and sweet and friendly sounding Countrywide Agent called me up and talked me into rewriting my first mortgage to this new lower rate under very very favorable terms on a fixed rate. I had to have my house/property reappraised in order to do this. I had asked to be locked in on this rate and was promised that I was being locked in. Well this same chatty Cathy didn't send me the papers in time and I got concerned. By the time this slouch got the ball rolling the rates were at about 7%. All the Kings Horses and all the Kings Men couldn't oblige the people at Countrywide to fix their mistake, but I had no choice but to take this lower interest rate on a fixed rate in 1997-98 (because at that point rates hadn't dropped). I continued to make my payments using my tried and true method of sending payments in with Federal Express (11 dollars and then 13 dollars per parcel).
I was again approached and given the speal about how I was a valued customer blah blah blah due to my excellent payment history etc, etc. This time they wanted to offer me a Home Equity Line of Credit. My income had dramatically increased and my home had gained substantial equity due to my due diligence in restoration, repair, and renovation. I took them up on their best deal in town offer. Here's where the trouble again started... Since I was making more money I decided to make additional payments because I'd been reading how you can decrease the terms of the loan if you pay one additional payment a year. Now somehow because they professed to be confused they applied this additional payment to the next months billing. This wasn't a mistake on their part it was intentional and done out of pure unmitigated greed!
Please note, I'd written "APPLY TO PRINCIPAL" on the Fed Ex envelope, and "ADDITIONAL PAYMENT TO APPLY TO PRINCIPAL ONLY" on the memo portion of the check. Just like in your story I was on the phone for hours and hours on at least three times. They kept telling me that if they let me skip a month's payment that it would be the same thing as if I had paid ahead. I told them to take out an amortization table and explain to me how exactly they were the same thing. I was livid and it took speaking to them for hours, and several months. They seemed to not understand. I had made this additional payment before the end of the year 2000, and to my great surprise they started telling me that they couldn't go back and apply it to year 2000 since it was now nearly April 2001...Even though it was their error! Again they tried telling me that they were somehow doing me a favor because they were allowing me to skip a month's payment. Anyone knows that this is nonsense because what it really means is that I am that much farther away from taking the complete title to my house/property. This took speaking to several supervisors to alleviate this. They managed to bungle this so badly and then they in my opinion try to insult my intelligence by saying that my payment which should have been applied to principal is the same thing as skipping a month?!!
It still gets worse. the very next month April 2001....I had the misfortune of going into the office and finding out the company I worked for was closing and was refusing to pay people in a prompt fashion. I immediately set to work on trying to get the money from my employer and also prepping myself for the calamity of possibly selling my house to protect my home equity and all my years of hard work. I immediately notified Countrywide Home Loans and said that I wanted to let them know that my payment might be late for the first time. In spite of all the ads that Countrywide sent me with my mortgage billing statements and all of those propagandistic recordings you are forced to listen to on hold which indicate that if you notify your creditors that they will help you during such times....that is exactly what they won't do! A mortgage lender will always tell you some line "oh we really don't want your house, Mr.____"
But in fact that is exactly what they want! They do want your house because they are in it for the long haul. The more property they acquire and can sit on even when times are tough in the economy, the more clout they have and eventually the more money they will make. So here I am with my first 30 day late payment staring me in the face, and I phone the Countrywide Company and what do they do? They send me 30 day late notice and a letter indicating "foreclosure action" and some other legal mumbo jumbo!! I guess they really valued me as a customer then, huh?? Trust me if you get behind on your mortgage Countrywide Home Loans will try and take your property faster than you can say the Pledge of Allegiance. They are very good at "playing dumb" when it suits them. And they will just as promptly damage your credit rating and your good name. They also phoned me with harassing phone calls till it got to the point when I retorted with the unspeakable line..."Oh yeah, well listen to me and listen well! This house is worth twice what I owe on it and you're not getting it! Don't call me again or i'll light a match to it! This house is for sale and in escrow so mind your own business! I'm selling this house, taking the money and washing my hands of you and all the people at Countrywide!! So stop calling me because mark my words I will burn this house down before you get it!"
Fortunately I did sell the house and after the close Countrywide Home Loans failed to refund monies which had been prepaid to them and sat on the money for months.
So would I recommend Countrywide Home Loans to a friend? I would not recommend Countrywide Home Loans to anyone. I consider their treatment of me as customer as very poor. We're talking dollars and sense and not just common courtesy. They prey on the unsuspecting home owner by playing stupid when it suits them. That whole thing about not understanding what it means to apply a payment to principal in a given tax year is not them being naive at all. It's a game to extend the life of your loan at a higher cost to you. If your goal is to own your property by the time you reach retirement age then don't trust them! If they tell you they don't want your house, then don't trust them on that story either. They do want your house and are hoping to pick it up for pennies on the dollar and they are looking for ways to profit from a person's misfortune. In my case they went right to work to damage my credit rating on top of it! I can't recommend a company who practices business like they do. Finally, be ALERT...the world needs more ALERTS.
- A happy consumer writes... My husband and I were in the process of doing refinancing with CW when he stumbled onto this site by accident. We decided right then and there that we would not pursue financing with CW. What I don't understand that these people are still in business. Oh by the way, my friend who just refinanced with CW is already having problems. Don't do business with them. They should be out of business! A very happy customer to have escaped the clutches of CW!!!
- A pissed off customer writes... thank you for having this website. i am presently suing countrywide for conversion. why? because last year i fell behind in my payments and thought i had worked out an arrangement with them for an extension. i later found that they had no intention of working anything out or keeping their word. i was refinancing my other home to obtain funds for the delinquent payments. the loan took longer than expected due to the credit information that was furnished by countrywide to the credit bureaus. by the time i had received my loan on my other property, it was too late. i was served with a 3 day eviction notice by the new owners of my home that i have had since 1967. needless to say, i had quite a bit of equity in it. well, they sold my home at a public auction for $100,000.00 less than its appraised value. apparently there were several bidders at this auction because they sold the house for $70,000.00 more than the loan amount resulting in a surplus. this surplus of $70,000.00 is rightfully mine and countrywide has acknowledged this fact. countrywide required a claim form to be filled and notarized which i did and sent all required documents certified. according to California statute, they have 30 days in which to distribute the surplus proceeds. i have done everything that is required by me in order to receive my surplus. it has been 7 months and i have yet to see a dime of my money. they have collected interest on my money this entire time. countrywide will not give me my money and unfortunately there is nothing i can do about this except hire an attorney which is costing me a lot of money. i will eventually receive the money but it will end up to be much less because of the attorney's fees i will have to pay. in addition to all of this, i had to move - i really needed this money to find another home for my 2 children and myself. you can imagine what my credit looks like now. what landlord is going to rent their home to someone who has foreclosure on their record as well as an unlawful detainer in public records. no landlord will i had to offer 6 months advance rent plus $5,000.00 deposit for a landlord to finally rent me their home. countrywide has destroyed everything i have worked so hard to have. they are dishonest and unscrupulous. countrywide has a total disregard for the laws that are administered by our government. and our government does not seem to regulate any of these large corporations. i was under the impression that these governing bodies were here to protect us as consumers. i was wrong. the government is obviously paid by these large corporations to keep a blind eye to their illegal actions. most people cannot afford the services of an attorney, especially after they have just lost their home, their "American Dream" to these thieves these thieves like countrywide and all of their subsidiaries. i am very interested in anyone who may have a similar story because these f#@*kers need to be stopped!!! i am willing to participate in any action. and i intend to dedicate the rest of my life to reforming these lending laws so that no one else has to experience the kind of loss that i have. countrywide sucks the big one
- Another countrywide victim writes...
If you have any idea what I can do or where I can get help, please let me know. My home loan was purchased by Countrywide effective 9/1/03. I had prepaid my 9/1/03 payment w/my previous lender but Countrywide says they never received the money and that now I am PAST DUE. I have the cashed cancelled check which I have mailed to them but to no avail. My previous lender says they sent the money but Countrywide says they did not.
In the interim, I am out $1832.26 and just don't know what to do. Neither lender will return my calls or help me. The previous lender is Green Point Mortgage. Both lenders have totally INCOMPETENT customer service and a "no care" attitude.
I have filed a Rip Off report with the BBB and also contacted Channel 7 On Your Side but what else can I do? I am a hard working person who lives paycheck to paycheck and this could end up costing us our home I fear. What can I do?
- A screwed customer writes... Can you tell me if there is anything in the works for a class action suit against Countrywide. My case is now in the hands of the Georgia Banking and Finance Commission, but we will see what. I wrote a letter to the office above and subsequently they wrote a letter to Countrywide requesting assistance on my behalf. A man from the Office of the President contacted and me and told me that he would research the file. Ha, he then called me back and stated that he could provide no help, because unbelievably all the correspondences that I show has been sent to them on this matter they have never received any of it. We are talking @ 13 letters, mind you all the checks have been cashed. Anyway the real kicker is, after my conversation with him on Friday, Monday I received 4 letters from Countrywide. Two of these letters were telling me that they had been unable to contact me regarding my complaints as stated in the letter from the Banking and Finance Commission. At this time they were requesting that I provide them with all new contact information. Understand, I had talked with them multiple times. So, I think this is how they are going to attempt to get by the Dept. of Banking and Finance --- an attempt to make me look inadequate. Any info or suggestions would be great.
- A FORMER COUNTRYWIDE MANAGER WRITES
IN... I am a former
Manager at Countrywide. One of the biggest issues I have always
had with this company is the fact that they hire people, throw then in a desk
and just expect you to know everything. They expect you to work 14-18 hour
days and it is strictly numbers, numbers, numbers! They
have an ego so big it makes me sick. They
are completely obsessed with Wells Fargo. This could be because a very
angry Wells Fargo Employee came to work at Countrywide to take over the Consumer
Markets. He has been completely obsessed with cleaning out Wells Fargo and
will risk anything to get his revenge. He and his military he brought in
to clean house and let go the valuable employees who care about good customer
service and have replaced them all with high strung, pushy, in your face sales
people, not Mortgage Professionals, basically people who aren't capable of
selling used cars and it again is numbers, numbers, numbers.
I will admit the customer service department is very snippy
and try to convince the customer they are in the wrong. It was always
amazing, though, when the customer would come into my office and I called and
placed them on speaker and introduced myself as a Manager how willing they were
to help and BING, problem solved but let the poor consumer try to resolve a
simple issue from the comforts of their own home without having to take off of
work, forget it! I had my mortgage with Countrywide and had my own issue
on my account. I called the customer service dept. just as a customer and
got to experience this first hand. Then when I informed them that I was a
Manager and gave my employee ID and Branch Number, I got completely impeccable
service. So as you can see employees are intimated by big titles within
the company and the bad attitudes the consumers get from these people is a
reflection on how they are treated by upper management.
- A screwed customer writes...
My husband and I just walked out of a closing for refinancing our home through our current mortgage company Countrywide. My husband is still so angry he is walking around still fussing, hitting the bed, I hope he doesn't blow an artery. We started this process the first week in Feb. It is the 2nd week in Sept. This whole process has been a nightmare. I just happened on your website when I was looking for contact information for someone at Countrywide to raise hell with. After reading these testimonials and realizing how many victims there are, I decided to contact CBS 60 minutes, went to their feedback tab and put in a request that they do a story on this. We are victims to a large corporate entity that has no problem stealing our hard earned "American Dream" from us. If you have found yourself in our situation contact CBS, let's band together. Count me in on a class action suit also, if we can find an firm willing to take on an corporate giant that is tearing down America families at a time. Email everyone you can think of and we are doing the same. Put a link to this site on an attorney site that obtains a large amount of hits each day.
- A lucky consumer writes... I was very grateful that i visited your site. I was sooooo close to refinancing my home with countrywide. I really need to find a good lender I can trust.
- Another victimized customer writes...
We had the misfortune of having our loan sold to Countrywide a year ago. They managed to screw up our escrow account, pay the wrong taxes and were unable to straighten the mess out in 3 months. We refinanced, paid off the mortgage with Countrywide and are now waiting for them to return the funds in our escrow account. It could be a long wait.
I would never recommend anyone use Countrywide. I made sure our new mortgage would not be sold to Countrywide.
- A terrorized customer writes... I commend you and the Rip-off
site for allowing people to share their experiences about these criminals on
these web pages. I was shocked to see
- A disgusted customer writes...
1. INCOMPETENCE AND TAKING ADVANTAGE OF CUSTOMERS.
2. THE SERVICE IS TERRIBLE.
3.I WOULD NOT RECOMMEND COUNTRYWIDE.
IN JULY, my reserve military unit sent me for 2 weeks overseas for duty, and when I returned , I did not receive my military paycheck, until 2 weeks after I returned. MEANWHILE, my mortgage payment was due. Out of honesty, I called Countrywide, and explained the situation. They were willing to help, or so I thought.
My monthly payments were normally about $ 1,156.00 . Over the phone, they agreed to my making 5 months of payments, over a 4 month period, top the monthly amount of $ 1, 510.00 , and my first payment would not be due until September 30th. I began noticing late charges, etc, showing up on my monthly statement, and was told to disregard it. So, to catch up, I worked overtime every weekend to be able to pay it.
I began paying by phone, and found out that they claimed did not receive the payment due in the end of October, even though I had a confirmation number, and it showed clearing my bank account. After 4 calls that month, they finally found out that it was posted to the wrong account. Meanwhile, they took me off the repayment plan, even though it was their error. I fought to get put back on it. I finished up repaying it at the end of December, and I finally questioned why I was paying 1504.10 /monthly, not 5 months of payments /4 , which would be $ 1446 ! I found out that they were in fact charging me late fees, the whole time. Hindsight is 20/20. I was making payments as agreed, thus, there should have been no late fees.
If that weren't enough, I tried to refinance through another lender, but was turned down for a good rate, because Countrywide reported me as late 30 days for August, September, and October, and 60 days late for November and December ! Countrywide since changed the 60 days late to 30 days, but If I am making payments as agreed, it should not show me late. I am getting an attorney to help me correct my credit report, but I would also love to get the late fees returned. What also annoys me is that two other creditors have checked my credit report, and have increased their interest rates, all because of Countrywide's misreporting.
I can tell you that it seems that the customer service, asset resolution, and credit reporting departments do not communicate with one another, and wish I could switch companies, but countrywide has made it difficult for me to refinance. I will also contact the VA to report what they did, and see if the VA can help.
Thanks for your website !
A DISGUSTED CUSTOMER
- A first time customer learns the Countrywide way... we are in the process of obtaining a home loan with Countywide. I must say that we are dealing with a bunch of incompetent people who NEVER return calls. I have had to initiate every call. I have been lied to several times about pertinent issues. They shouldn't play with the public this way. It is sad that we are treated as if we are annoying to them. They have had unneccesary delays keep giving us the runaround. The manager is no better. Based on your stories, I am not looking forward to even obtaining the loan. I am literally scared now.
- A pissed off consumer writes... Wow
- I was recently telling friends that when I am done with Countrywide, I was
going to start a website called - "Countrywide
Sucks!" Then I found yours. I am going to court this
week with them. I have 10 months left paying off my chapter 13 and they
have decided to file a breech and are requesting a pay off. There was no
breech and they have place my payments into an "unapplied account."
Now they are saying my payments are late and have added over $1200. to the
amount I owe. I also have called them on several occasions over the last
few years and have found them to be ignorant and rude. They transfer me to
all different departments and no one seems to be able to assist me. I cannot
believe the control they have. I am seeing a lawyer tomorrow but I have a
feeling they will get away with this after reading some of these stories.
I really want to sue them but I am not sure of my rights. I have told everyone I
know, friends, family, coworkers, etc about Countrywide
and their incompetence. I also plan to call the BBB when I am
through. Thanks for the website and support. COUNTRYWIDE
- A ripped off customer writes...
I originally got my loan with delta funding aka full spectrum aka wells fargo aka countrywide. each time they sell it to one of there own companies my payments go up and my interest rates go up. I am fighting with them on a daily basis and yet no assistance is in sight. i have payments they claim are missing and fees like i have never seen before.
- A complimenting consumer... I have to compliment you for creating this page!! It is so great and good to hear there are advocates out there that will speak up about bad business and actually make it public for the world to read! That is what they deserve when they treat people like that, they can certainly dish it out, but won't take it back, but hear you are doing it :)
- A dissatisfied customer writes... I am also a dissatisfied customer of Countrywide. Can you please send me the info you have on trying to start a class action lawsuit.
**- A fellow businessman writes... I do a few loans through them and I am wholesale.....the service really makes you wonder if the place is corrupt. Something should be done.
- An angry customer writes...
Please let me know if there is any class action lawsuits against Countrywide. I have my own horror story that is still taking place and need to know.
- A customer in action writes... After watching my escrow costs
go up and up I decided
- An irate customer writes... Hi there, I have read all of the entries on your site due to the fact I have a similar story. We feel that Countrywide has not applied payments on time to our account, therefore they have incurred late charges and fees. This has hurt our good credit so that we can not refinance. We have sent all of our payments on time. A lot of people that have written are interested in a class action suit, but I did not see information that one is in action. Is there one in action? How do we all work together to put one in motion? Has anyone taken this on? Is there a contact person/attorney that is handling this? I would be interested to be a part if possible.
- A helpful business writes...
Hi, just a short note to let you know that I found your website via a Lycos search for mortgage companies that are going into a new hand picked web directory.
I know this doesn't pay back all those wronged but they won't get any business from us ( several hundred referrals a month) either and to be hurt in the pocket book in these economically stressful times might make them take stock in their own company.
Best of luck to everyone.
- An angry customer writes...
I have had my new San Diego home only 3 months. I got the loan from Marina Mortgage. After 1 month, Countrywide took
These guys do not keep their promises.
- A ripped off customer writes...
Hello, I too am glad you have written this website, if not for you I would still be here wondering what to do and who to call. We too did not choose Countrywide, we refinanced and they were chosen for us. We wanted to put a small loan with our mortgage loan, we wanted them both together on one bank payment. But Countrywide scammed us right from the start. They put our small 15,000 loan separate, so now I have to make 2 payments each month. Well that is not so bad, but when we wanted to tie them both together as we tried in the first place they told us our monthly payment would go up 120.00 a month on our whole big loan. But before we were going to start the process we received a letter from Countrywide telling us that already our mortgage loan (before putting the 15,000 on with it) is already going up 120.00 a month. We asked why? and they said, "Well your city taxes went up last year and we had to pay out of our pockets, so now you owe us" Even though they have 16% in our reserves for such instances. we were only short 400.00, Adding up 120.00 a month X 12 months = 1,440. We asked where is the rest going and they argued with my husband and I until they found out they accidentally sent out 2 insurance payments in the same week. So now they say they are going to get it back, but still our payment each month will only go down 10.00. We keep going round and round with why do we have to pay so much more, they have really no answer. I have been waiting over a month now for an answer, in the meantime we have to pay that? Each month? Doing the math does not add up: 120.00 more each month
=1440.00 a year extra to CountryWide
- 400.00 for city taxes
= 1040.00 left in overpayment
but overpaid Ins. + 300.00 back to our account
= 1340 Why do we have to pay this? with only 10.00 off a month? So now we pay an extra 110.00 for NO GOOD REASON!! Now I am going to contact the numbers you have posted. and if you have any advice please email me.
- Another ripped off customer writes... I just wanted to add to the stories about Countrywide. Indeed they SUCK! My parents mortgage was sold to countrywide in late 2001. They had gone through some serious medical problems and had made payment arrangements with CWHL and had gotten their payments all caught up. One month after the mortgage was sold, countrywide told them that they could refinance at a lower rate because it was an fha loan. they went on with this deal. My parents were told to NOT send the next months payment, that it should be brought to the settlement. When my parents showed up at the settlement they found out that it was cancelled and it was never going to take place. Needless to say, now they were behind on the mortgage payments. They finally paid everything they owed up threw May, 2002. Then my dad was injured at his job. They had to wait for the disability check to come in to pay the next months payment, and told this to the mortgage company. Countrywide agreed to work with them and accepted the late payments. everything was ok until in September, 2002 dad had emergency brain surgery. Three weeks after that mom had a stroke. Countrywide again agreed to work with the payments from the insurance company. A certified check was hand delivered to countrywide and three other payments were sent to pay thru dec., 2002 Without any notification, CWHL sent the certified check and the three other payments back to mom and dad, saying that they were not the correct amounts. we went to see a lawyer. Monthly payments now go into an escrow account and hopefully FHA will handle it from here. The worst part about it is that my husband and I refinanced our mortgage in Nov. 2002. our mortgage was sold to Countrywide in Feb, 2003 YIKES. we started having problems with the first month. They don't send statements every month, they mis-post the amounts of the payments . When you call customer service, you get different ppl all the time. No one in that company knows what the other is doing. They have reported me late on my payments, which we never were. You can never get the last name of a person you are talking to on the phone. One employee there told my mother that the company is in financial distress, and they have to show a certain amount of NEW loans each month to stay in business. I believe that this is why they rip off ppl - just to stay in business. I an printing your page of letters from unhappy customers and taking it to HUD in Philadelphia. I have already reported them to the BBB in Texas and The US department of HUD. I have heard back from both and they are working on my case. maybe you should send a copy of the letters to the US Dept of HUD. Then they would know that LOTs of other ppl are affected in a dangerous way by this company. My parents are senior citizens and in ill health. they cannot afford to loose their home, and neither can anyone else. Thanks for this site. Now I know its not just us!
A pissed off CHL customer writes...I stumbled upon your website
and have just spent the last hour or so breathing a sigh of relief that I am not
crazy after all. CHL lost a total of 7 checks in 4 years and charged me
trumped up late fees. These fees were charged even after discovering that they
posted the checks to the wrong account, or chewed up by their automatic mail
opener. Now I send my payment each and every month by USPS priority mail (2-3
days) requesting a confirmation and signature receipt. My checks have not
been "lost" since. I am still fighting the late charges they
claim they would remove from my statement. I gave up the fight when they socked
me with a demand for flood insurance, even though I have submitted to them proof
that I am not in a flood insurance area. (Do you think Flood insurance agencies
give kickbacks for these written policies?) I am so disgusted with them. I went
from stellar credit to not so stellar credit due to CHL's cheating and lying
business practices. I am not in a position to refinance now, but what keeps me
going is that I graduate college in 9 months and they are the first thing I am
getting rid of. They can kiss every square inch of my a#@!!! In the meantime I
will file complaints with the contacts listed in all the previous letters. And
will be the first in line if a class action suit is filed or other forms of
protest are used to put an end to this shameful company. Thanks to all
of the people who submitted their horror stories. You have strengthened my
resolve to find ways to cover my ass.
A disgusted customer writes... Thank you for hosting this site......I will share my problems with you about countrywide....They have ruined my credit rating.....I pay about 20 something bills a month, car payment, other mortgages, etc., in August and September of 2002, I noticed that I did not receive a bill from countrywide. They called me and said I was late with a payment, I requested that they send me a bill, they were very rude over the phone, I know that I never received their bill, by the time I received the bill I was thirty days late. Every bill that I pay is on time except with countrywide. I believe there was a problem with their mailing system and they never mentioned anything about it. I could go on forever about countrywide problems. Another problem I will address is their computer network. In may of 2003, I was trying to get a refinance to consolidate my first mortgage and countrywide the second mortgage, I found out 15 days after the due date that the refinance would not go through. I immediately called Chase Manhattan and said that I wanted to pay the mortgage payment, which I did electronically via a check. When I called Countrywide to pay the amount of the mortgage they insisted that I talked to an delinquency operator before I paid the mortgage, they connected me but I got lost in their network. I called back and decided to pay the mortgage by check like I had done with Chase Manhattan. I went through with the computer automated system. I found out 1 month later that they do not accept payments from people that are past the due date. One thing I notice from Countrywide is when their bills are sent relative to the due date of the mortgage, it is never consistent. My Chase Manhattan mortgage is sent one month ahead, while countrywide mortgage bills are sent sometimes fifteen days ahead of the expected due date. I believe it is a practice of countrywide to ruin people's credit rating especially with people who have high interest rates on their loans, so they will be unable to refinance or get loans from other banks... Thank you very much for listening to my complaint.....I believe a nationwide lawsuit must be brought against countrywide home loans, I would be glad to participate in any involvement in this.
- A screwed customer writes... Thank
you for setting up this website...Countrywide needs to be taken to task for all
their outlandish practices.......we have had on-going problems with this company
similar to those described on this website---lost payments (which we KNOW were
sent--they claimed they couldn't find.) LOST money orders which had to be traced
and redone due to their incompetence.... and also our mortgage payment increased
from 525.00 to over 600.00 in less than a year---we do NOT have an adjustable
rate mortgage!! When I called and questioned this, I was told there was not
"enough money in our escrow account to cover the charges" so
CountryWide paid them for us. When I asked what charges they were referring to,
they said "homeowners insurance"-- I told them I was NEVER notified
that there would be an increase of any kind--they said we should have received a
notice from ALLSTATE. I don't know who to talk to about this and am at a
total loss as to what to do...We finally agreed to allow them to deduct payments
monthly via an automatic payroll deduction from our checking account---but I am
worried they will cheat us using this option, too... we were told that the fact
that our payments were continuously late was affecting our account...we had to
do the payment plan several times where we were charged EXORBITANT amounts of
money to catch up--AFTER THEY lost our payments--what GIVES HERE??? Can anybody
advise us or include us in a class action if there will be one filed???
Hawaii seems to have no protection against these types of predatory
companies---if anyone has found a GOOD mortgage company, would you please list
the NAME here, so we may consider refinancing options?? COUNTRYWIDE is a
LOSER COMPANY with a capitl "L"....Thanks for allowing me to get
this off my chest.....
- A consumer taking action writes...
I have Senator Edwards in North Carolina working on this as well he has gotten in touch with the president of Countrywide and I have also turned them into the Department of Justice if we could get a few of the others with complaints to bombard these 2 offices we might get some results. Here is the email address to Jean Ann Wolhar [Jwolhar@ncdoj.com] at the department of justice.
- An angry customer writes... Countrywide
has done the same things to me. My payments are sent electronically from
my bank account. Last month (June 02) I called because my payment had not
been posted to my account by 6/25/02. The customer service rep contacted
me on the 28th and told me that the payment had been received and would post
that day or on 7/1/02. It is now 7/15/02 and the payment still hasn't
posted to my account. I have sent e-mails and made phone calls with no
help. I have had to go through this for the past 7 months. If there
is a class action law suit, please include me.
- An upset customer writes...
I WAS SO HAPPY TO SEE ALL THE UNHAPPY PEOPLE THAT SHARE MY SENTIMENTS. I DID NOT THINK IT WAS SO MANY PEOPLE OUT THERE THAT FELT THE WAY I DID. MY
STORY STARTED BACK IN 2001. I FELL BEHIND IN MY PAYMENTS DUE TO A
WITH MT SPOUSE. I WAS HARASSED WEEKLY BY COUNTRYWIDE REPS. THEY
WITH FORECLOSURE, THEY TOLD ME THAT I DID NOT CARE ABOUT MY LOAN AND ALSO
REFUSED TO HEAR ANYTHING THAT I HAD TO SAY. EVENLY I FILLED CHAPTER 13 TO
SAVE MY HOME, BUT UNFORTUNATELY I GOT A BAD ATTORNEY AND WAS DISMISSED BY A
VERY MEAN JUDGE. FINALLY I WAS ABLE TO BE PUT ON A REPAYMENT PLAN WITH THE
WORKOUT DEPARTMENT. THIS WAS SIMPLY A JOKE. DAYS BEFORE MY HOME WAS
SOLD, I WAS TOLD THAT I COULD SAVE MY HOME BY PUTTING $5000.00 DOWN AND PAY
$2334.00 A MONTH FOR TWELVE MONTHS. MY NORMAL PAYMENT WAS ONLY $1126.00 A
MONTH. THEY WANTED ME TO PAY DOUBLE OR ELSE THEY WOULD SELL MY HOME.
REP ALSO TOLD ME THAT IF I COULD NOT PAY THIS AMOUNT, THAT I COULD POSSIBLY
QUALIFY FOR A LOAN MODIFICATION IN THREE MONTHS. Well, WE PAID THE
AMOUNT FOR THREE MONTHS, AND FINALLY WE COULD NOT PAY THIS AMOUNT ANYMORE, SO
WE CALLED COUNTRYWIDE TO ASK FOR A LOAN MODIFICATION. I WAS TRANSFERRED TO
ONE OF THE REPS THAT HAND LOAN MODIFICATION. MY GOD, I NEVER KNEW WHAT I
GETTING INVOLVED WITH. THIS LADY WAS SO RUDE THAT RUDE IT SIMPLY A GOOD
FOR HER. SHE WANTED ME TO TELL HER INFORMATION THAT I HAD NO KNOWLEDGE OF,
SHE TOLD ME I WAS LYING ABOUT THINGS, AS IF SHE WAS SOME TYPE OF PHYSIC.
EVENTUALLY SHE HUNG UP IN MY FACE AND THEN ACCURSED ME OF HANGING UP AND SHE
ALSO PUT IT IN THE NOTES SO THAT HER SUPERVISOR WOULD BELIEVE IT. I CALLED
BACK TO MY SURPRISE AND TALKED WITH HER SUPERVISOR, WHO WAS EQUALLY RUDE AND
AN ABSOLUTE JERK. I COULD NOT BELIEVE THAT THEY HAVE PEOPLE ACTUALLY
FOR THEM WITH NO HEART. I WAD DENIED THE MODIFICATION, BASED ON NOTHING.
WAS NEVER SENT A LETTER STATING WHY, I WAS PROMISED BY THE MANAGER THAT HE
WOULD SEND ME A LETTER, BUT TO THIS DAY I HAVE NOT RECEIVED IT. Well, TO
MAKE THIS STORY SHORT. WE WERE OFFERED A NEW PLAN AND A NEW DOWN PAYMENT
THE NEW PLAN. GRANTED WE HAD ALREADY PAID BACK TWELVE THOUSAND DOLLARS,
IN WHICH WE ARE STILL TRYING TO FIND OUT WHY. THIS NEW PLAN WAS STRUCTURED
A MR. KANDELER, WHO CLAIMED TO BE THE MANAGER. THE DAY CAME TO SEND THE
PAYMENT, AND WE WERE ONLY THREE DOLLARS SHORT OF THE AMOUNT. THEY DID NOT
WANT TO RECEIVE WHAT WE HAD AND REFUSED IT. WE WERE FACED WITH ANOTHER
DATE WITHIN DAYS, SO WE HAD NOT CHOICE BUT TO FILE ANOTHER CHAPTER 13 TO STOP
THE SALE. THINKING ALL OKAY, A WEEK LATER A NOTICE WAS PUT ON OUR DOOR TO
QUIT. SHOOK AND AMAZED, I STARTED TO CRY THINK WHAT IS GOING ON. I
IMMEDIATELY CALLED COUNTRYWIDE REPAYMENT DEPARTMENT, TALK WITH A SUPERVISOR
- A grateful consumer
writes... Thanks Countrywide is a
company that my husband found. I thought that I would check it out on the net.
I' am so glad that I did, I don't need a home problem, I need a home loan.
- A frustrated customer writes... I
was legally separated in Aug. 1992, and divorced in the fall of 1995. In
Dec. 1994, I purchased a home in Charlotte, NC, in my own name with no
co-signers, with Countrywide as the lender. I sold the home in Jan. 1997,
and paid off the loan. I bought another house in Florida in Oct. '97, and my
credit report showed
that I had defaulted on the loan on the NC house, and that it had been put
into foreclosure. After several conversations, Countrywide told the new
lender that the account was cleared, and told me that they would get it
straightened out with the credit bureau. In June '99, I sold the FL house, moved
to SC, and started to buy another
house, only to find that Countrywide still showed me as having defaulted and
gone through foreclosure on the NC house. So, I went through the whole
process again. After numerous letters to virtually everyone except God, it
straightened out on my credit report. In 2001, I started dating my ex-husband
who happened to ask me about a
default and foreclosure on his credit report to a company called
"Countrywide"! In short, not only did it take Countrywide several
years to show my loan
- A helpful consumer writes...I
was just looking at my notification that my refinancing loan has been sold to
CW, and there's a paragraph or 2 on the back of the page called" Borrower's
Rights". It says: "...the following information, which is set
out in the more detail on Section 6 of the Real Estate Settlement Procedures Act
(RESPA) (12 U.S.C. 2605):During the 60-day period following the effective date
of the transfer of the loan servicing, a loan payment received by your old
servicer before its due date may not be treated by the new loan servicer as
late, and a late fee may not be imposed on you.
Section 6 of RESPA (12 U.S.C. 2605) gives you certain consumer rights. If you send a "qualified written request" to your service concerning the servicing of your loan, your service must provide you with a written acknowledgement within 20 Business Days of receipt of your request. A "qualified written request" is a written correspondence, other than notice on your payment coupon or other payment medium supplied by the service, which includes your name and account number, and your reasons for the request. ... it must be sent to: Countrywide Home Loans, Inc. Customer Service Correspondence SV314B, P.O. Box 06170, Simi Valley, CA 93062-5170.
Not later that 60 Business Days after
receiving your request, your servicer
must make any appropriate corrections to your account, and provide you with
a written clarification regarding any dispute. During this
period, your servicer may not provide information to a consumer reporting
agency concern any overdue payment related to such period or qualified
written request. However, this does not prevent the servicer from
initiating foreclosure if proper grounds exist under the mortgage
A sentence that says: a Business Day is a day
on which offices are open,
and then: " Section 6 of RESPA also provides for damages and costs for
classes of individuals in circumstances where servicers are sown to have
violated the requirements of that Section. You should seek legal advice if
you believe your rights have been violated."
- An ex-employee
writes...Hi there. Countrywide does
indeed suck. I am a former Countrywide employee.
Well, I was a temp there anyway. I worked there as a temp for 9 months,
repeatedly asked for an application to be an actual employee and was denied.
Here's the dirt: For years, they had very low level employees (who were
called "stampers" and "signers") signing official documents
else's (one of the higher level employees that couldn't be bothered wasting
their time signing papers themselves...) signature. They had papers with
samples of the signatures on the wall to be sure they were copied exactly. A
friend of mine still works there, and she is forced to do "mandatory
overtime" almost everyday, meaning 2-3 hours of overtime Monday through
Friday, and 8 hours overtime on Saturday (and occasionally 6-8 hours on
Sunday). The management sets certain ridiculous goals on the dollar amount of
loans that must be processed every month. This makes management look good
while the hard-working employees are treated like dirt. The employees in the
department in which my friend works were forced to sign a form agreeing to do
the overtime whenever it was demanded. If they did not sign this form, they
were threatened with termination of their employment. I just wanted to let
the customers know that for the most part, it sucks on the inside too. Thanks
- An angry customer writes... Like
everyone else posting here, first let me thank you for your site!!! I too
thought we were the exception, not what is apparently the rule! We purchased our
home in Jan.99', & you already know who our finance co. is. At closing, we
were told (and I have the letter) what our payments would be for the next 30
yrs. at a fixed rate of 6.875%.Well,all was well for the first year and that's
when it started. After the first year they apparently reviewed our escrow and
discovered that they had made a mistake and had figured our taxes wrong, thus
escrow negative balance and higher payment. I too spent many hours on the phone
apparently talking to the wall (for all the response I got) and finally just
gave up & started the higher payments. So far this has happened almost every
year, snowballing since the first incident & all totaled our house payment
has gone from 429.00 to 674.00 in just three years! I have even begged them to
tell me what I would have to pay into the escrow to get our payments back to
where they were & they told me point blank they would never be there again.
I f this keeps up we WILL LOOSE OUR HOME because of what was their mistake in
the first place! Unfortunately due to a recent near fatal car accident my
husband was in now our credit will not allow refinancing. If anyone out there is
even considering using C.W., I beg you, DON'T DO IT!!! Also, if anyone has any
ideas on legal recourse, I would love to hear them.
- A ripped off customer writes...
I am not a customer of Countrywide (CW), but I do work as a subcontractor for them. I started my own construction company in 01 and started doing bids for CW. I was approved for two bids in Sep 01. I completed both jobs within three weeks. I was supposed to be paid for the work within 2-4 weeks, 6 weeks tops. Needless to say both properties were sold two months after completion and I still had not gotten paid. It took an additional 45 days for them to pay me what was due.
I also completed another property for them at the end of Feb 02, that was over 4 months ago and I still have not received that money either. I just would like to know why they will start foreclosure proceedings on someone who is thirty days late, but take up to 4+ months to pay their own bills.
I did take this problem to my lawyer who stated that I should put a lien against the property for my services and materials. So that when the property closes they have to pay me. I took this idea to the real office who handles and submits my bids. They stated that I have to sign a lien waiver in order to get the bid, which eliminates me from putting lien against the property. They really have some sleazy lawyers working for them.
- An angry customer writes... I can not believe I found this site!! I was actually looking up the corporate number for them in Illinois!! After reading all the horror stories in your site i to am fed up with them and i was going to refinance with them. I actually originally started my home loan with them in 2001. One of there branch managers was a friend of my husband and we went to her for our home loan. She slacked of a little but finally we closed our deal. I can say I did all the initial calls and was pissed about that. After being with them for about 2 months my mortgage was sold, thank god for that or I would probably be in the same boat as everyone else. We recently decided to refinance again and give the once branch manager now loan officer a 2nd chance. BIG MISTAKE !!!! The refinance started off okay but again i was doing the initial calling. After finally getting the appraisal done, i tried reaching the loan officer (remember a friend of my husband). I left several messages with her at the office and on her cell phone, come to find out she is on vacation. The appraisal and all my information is some where and i was told we would close by the next week per this person at the beginning on the month. I called the branch manager (who didn't know her a## from the whole in the ground) who said there is no file for me just my name in the computer and now they can't find my file with my whole identity in it ( stubs, social sec #,tax forms ect..). The branch manager tells me they will do everything possible to close me at the end of the month but can not guarantee it. I again give them everything they need to start a new file. This was 2 days ago. I am to the point where if i did not have any answers by tomorrow they can kiss my a## good bye!!! oh by the way the loan officer friend of my husband never called me back do you think she felt stupid that i found out that she lost my folder? I think she lied to me and never was prepared to close this loan. They are incompetent liars, and think there shit don't stink when you walk in there office. I GOT NEWS FOR THEM IT DOES!!!! THANKS TO THIS WEB SITE I WILL NOT BE DOING BUSINESS WITH THEM NOW OR IN THE FUTURE
- An angry customer writes... Anyone else want to go after
Countrywide Home Loans under the RICO Act? Countrywide Home Loans has
erroneously recorded payment information, ignoring requests for corrections of
forwarding addresses on statements, changing facts of records, relaying false
information to the consumer/client which misleads and misrepresents accounting
causing the foreclosure and subsequent auction sale of my home. I
was paying my mortgage payments to Countrywide Home Loans as directed by the
courts and my attorney pursuant to our Ch. 13 plan. Eight months into this
plan, I had to appear in court because Countrywide Home Loans filed a Notice of
Motion and Motion for Relief From Automatic Stay of the bankruptcy. This
means they had filed a complaint with the courts that I was not paying as agreed
(8 payments remain unpaid?). While in court, we were
told by the attorney of Countrywide Home Loans (via telephone/televised
teleconference) that if we faxed copies of cancelled checks, providing proof of
on-time payments, he would get back with us and reconsider the motion, and we
agreed. Within a few days I was able to get back copies of all my
cancelled checks and took them to my
attorney. While in my attorney's office, we were told by the attorney at
Countrywide Home Loans that his work-load was overwhelming, after reviewing the
file and cancelled checks he would get back with us as soon as he could.
Next, April 20th (Saturday) in regular mail (not certified, etc.), my attorney
and I receive an "Order Granting Motion for Relief From Automatic
Stay". We called Countrywide's Foreclosure Dept. and we were told
that our home was sold at auction the previous day. Because I demanded the
customer service person double-check with someone else, i.e.. a supervisor, she
did speak with a technical person who handled these cases. Within minutes
I was told by this same customer service person that it was an error and the
sale was not valid, but to check back within a few days, the tech's require our
follow-up if we want this fixed in a timely manner. Two days later,
another customer service rep from Countrywide left a message on my answering
machine, "the sale was valid". Since then I have also been told
by the Work-Out Dept. that it was noted in our file, "the sale is being
rescinded". Since then this same person has read in our file, that
another Countrywide employee noted that April and May 2002 payments were not
made. Most recently I've been told that it was also noted in our file that our
first three payments, since the Bankruptcy, hadn't been made.
NOW COUNTRYWIDE HAS OUR DOCUMENTED CANCELLED CHECKS PROVIDING HARD EVIDENCE THEY
RECEIVED PAYMENTS ON-TIME. To make a long story short, we have received an
Unlawful Detainer; in other words- remove all personal property from the
property and get out, or face further legal action. I filed and answer to
the Unlawful Detainer, but time is running out. Next I believe I need to
file an action to Quiet Title, which would include a Lis Pendens and other
appropriate causes of action. NOT ONE PERSON at COUNTRYWIDE HOME LOANS is
sure what is fact or fiction about our situation. We desperately are in
need of a resolution. If anyone else has experienced similar circumstances with
Countrywide Home Loans, PLEASE CONTACT ME IMMEDIATELY. I will jump at the
opportunity to join a class action lawsuit, or find the attorney to start one.
- A screwed customer writes...If only I'd known how desperate this company was to possess my lakeside property, I would have declared bankruptcy!! Got my "get out" notice this weekend. I had lost my job last August (2001). Acquired part time (temporary) work until Nov.11, 2001. I was blessed with a very good job. I thought they were "working" with me. As of April, my statement said I owed $4600. At that time, they asked me if I had any money to put towards the payment. I told them : $3000. Their employee in Texas said to fax them a copy of a "cashier's check" made out to "Countrywide". I faxed them that information and other documents that I had previously mailed to them. I had an additional payment to be mailed to them the next week. That would add up to $4000, after which, I would have owed $650. On April 17th, They told me to complete a "financial" report that I may receive assistance from HUD (?). I did everything they asked of me...My documents proved that I could afford my home. It is only in afterthought that I ask myself: Why did they send me those papers which only served to push me past foreclosure? I worked overtime to acquire that money. " My time with my children was limited 'cause I was working overtime. My son graduates from high school May 25th. I was so wrapped up in solving my housing dilemma that it is a shock to me that graduation is Saturday. Tomorrow, my attorney and I will begin fighting eviction. When I called asking questions about the foreclosure, I was given the run a round. They told me that HUD was the only place who could handle my dilemma. I called and that was when I woke up ...It was too late. "Ma'am," the representative said, "After the foreclosure of your home, the house goes back to Countrywide---we don't have anything to do with it. They told you that to get you off the phone. There is nothing at this point that we can do to help you and there is nothing that you can do." I hung up the phone, called Countrywide, got forwarded to a very nasty man who told me that "Anyway, the house has been sold---sold the first day of resale. The sheriff will be knocking on your door to evict you, any day!!!" .(Of course, you know that I accused Countrywide for working their plan to acquire my property for their own gain.) They stand to make a good profit from it. I intend to fight this situation "tooth and nail". It wasn't as though I didn't pay my mortgage before the loss of my job. There's a heck of a lot more to this story...but I just want others to take heed: DISTANCE YOURSELF AS QUICKLY AS POSSIBLE FROM COUNTRYWIDE------BEFORE THEY DISTANCE YOU!!!!! it's BEEN A NIGHTMARE!!!!!!!!!!!!!!!!!!!!!!!! And guess who purchased the property!!! Countrywide, of course....
- A former employee writes...
I worked for those "people" the longest ANYONE in the branch had - two and a half LONG years - they DO NOT treat their employees well - so I can just imagine re: Customer Service. I worked seventeen hours days, seven days a WEEK. Yes I made overtime but it took about ten years off my life. I hope everyone wakes up and gets them OUT of their life - one way or another .
- A disgusted customer writes... As I write this I am on hold with a Countrywide representative. After refinancing last November, I was told Countrywide had already paid my property taxes that were due on September 9, 2002. I received a letter for the tax commissioner eight weeks stating that a lien was going to be placed on my house on the 15th if the taxes were not paid in full including over $500 in late fees. When I contacted CW, the representative told me a letter was mailed informing me it was my responsibility to pay the taxes. He assured me a duplicate letter would be sent to me right away. Never got it... Every time I call to get a copy of the letter I am placed on hold for over thirty minutes until I hang up. In the meantime, I can't get any answers about if my taxes were paid or not.
Has anyone else had a problem with their taxes not being paid? I am disgusted and am thrilled to have found your web site.
- A ripped off customer writes... I have been paying online for
quite sometime where my bank would send the payment electronically to
Countrywide. All of a sudden Countrywide claimed they did not receive the Feb
2002 payment. When confronted by me and the bank they said they will do research
which would take two weeks to find out what happened to the payment. Come March
2002 with no resolution to the Feb 2002 payment problem. This time Countrywide
claimed that the March 2002 payment was not received either and they will also
do the same useless research. Meanwhile my bank has been
- A very angry customer writes... They tricked me about a
refinance a couple years ago and forced me into bankruptcy. Then
charged me $4000 for an attorney to “review” my file while I was waiting for
refinance paperwork (which never came). Their latest stunt is to file against me
in state court claiming I haven’t made payments for 5 months. Funny,
their own end of year statement filed for taxes with the Federal government
shows payments made every month! So, who are they lying to: the State
government or the Federal government. If there is any way to take legal
- An angry customer writes...I too have a loan with countrywide. Like many of the other people on your site countrywide has lost close to 5 thousand dollars of my payments and will not take credit for there mistake. Now I'm going through a foreclosure because of them. If you or anybody you know has a class action suit against them please let me know. Thank you for the web site I thought I was crazy before I found the site and read what was happening to other people it all sounds so familiar.
- A ripped off veteran writes... You
may have read our story on the rip-off report called countrywide is destroying
our lives. Our story is not like anyone I've read on your web site. Not only
have the ruined us financially, there taking our home, and they just may take my
- A new customer writes...
What a great site. Thank you for posting it. I have dealt with Countywide for over a year now. Eleven months ago they used my escrow to pay somebody else's r/e taxes, which were delinquent for two years totaling over $4,500. Their taxes had nothing to do with me. Ten months ago they raised my monthly payments to recover my escrow account, which they spent illegally. Numerous letters and phone calls by me go completely ignored by CW. They lie and keep you on hold then just ignore you. They told me to go to my local taxing authority and get my money back! They are a joke - that will pay. Good luck with your class action case.
- A disgusted customer writes... I
am so glad that I found your website. You wont believe this but a CW employee
told me about it. I guess she is fed up too. I am in the mist of a refinance
with them right now, they hold my mortgage and told me to do a refinance to get
rid of the PMI. Found out that they were paying someone else's taxes with my
escrow money and it took 3 months and a call to Clark Howard's radio show to get
that part of it worked out. Clark was madder than heck on those people! Anyway,
I finally get the paperwork to close and it is all wrong! They are a mess over
there, they shuffle your file from one person to the next and no one has any
power to make any decisions. I hate CW too and told my friend (who is purchasing
a new home) to stay away from them at all costs!!!!!!!!!!
- A very angry customer writes...
I am very angry with Countrywide home Loans.
I need to be included in the Class action law Suit against this company.
They are the ENRON of the Real-estate industry.
By pulling my property out of escrow and selling it to their buddies, this company robed me of over $65,000 dollars.
- An unhappy customer writes... Thank you! Thank you! Thank you! I thought I was the only one! I have had nothing but problems with these a@#holes too! Please let me know if you find out of any class action lawsuits, especially in regards to them charging bogus late fees and misappropriating payments. I would love to participate. In addition, you and the other victims should know that you can file complaints on the Federal Trade Commission's website at www.ftc.gov --- although the Commission does not act on behalf of individual complaints, if they receive enough similar complaints they will investigate and possibly revoke Countrywide's licenses.
- A grateful consumer writes... I stumbled upon your site by accident, and now I'm really glad I found it. I live in McLean, Virginia and there is a CHL there. Luckily, my husband and I do not have a loan with them and my condolences to everyone who does. You are to be commended for performing a real public service and I will tell everyone I know about your site. This is the only way consumers have to protect themselves and bring any sort of consequences to bear on horrible companies like CHL.