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Countrywide Financial - Home Loans - Equity Loan Mortgages SUCKS!
Home Loans? Sub-prime (bad credit), Need money, Mortgage Refinance, Or Want A Home Equity Loan and dont want to get ripped off or have hiden fees on your Home Loans?
Need A Home Loan , Refinance, Purchase, Or Make Home Improvements. Mortgage Rates Have Reached A All-Time Low Make Sure You Pick A Broker That Will find the right Home Equity loan at the best rate for you.
We recommend that you conduct your own due diligence on mortgage brokers to find the one that is best for you. This site is a forum for users and should not be your only source of information about Countrywide Home Loan prior to choosing a lender.
This is what home loan customers in () have been saying...
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Date: Thu 01/18/07 2:42PM
From: Jennie
Message: I am currently on the phone (well at least on hold) with countrywide home loans. i have been listening to their delightful hold music for fourteen minutes and twenty three seconds. I am trying to solve a "missing payments" dispute and get my loan current becuase last week in the mail i recieved a notice that if i dont my house will go under forclosure at the end of the month. I hadn't even recieved a phone call. Not to mention that all my monthly statements come at least a week late from their due date. so i am being charged for late payments that are the company's fault and not my own. Its hard to have a mortage and Countrywide makes it harder by "losing payments" and senidng my statement late. .
Date: Tue 01/9/07 11:41PM
From: Tablet
Message: I like your site very much indeed.
Date
Left: May 15, 2006 By: Sylvania In: Hampton
I finally found someone in the presidents office that gives a damn and was able to resolve my flood insurance dispute. I sent her the following email.
Dear Shannon,
Thank you for your follow up telephone call this evening. I appreciate that you have taken the extra time and finally resolved all of the unpleasant issues I’ve experienced with Countrywide Home Loans.
The flood dispute issues I’ve dealt with this past year have been extremely difficult and frustrating and was magnified while I was trying to work and attend school. The numerous representatives from Countrywide I had to deal with previously didn’t care or simply didn’t have the know how to resolve these issues. I feel fortunate that my case was finally assigned to you. I am very grateful to you for all of your help. You have been professional, extremely through and more than reasonable. Most of all, you care and it is very genuine.
Thank you again for doing the right thing and for giving a damn. I can only hope that your colleagues and superiors learn from your example. I have only one more request. Please forward this to your manager and also to his or her manager and ask them to reply to me via email so that I can be assured that they are in receipt of this email.
Thanks again for all of your help.
Best regards,
Sylvania
Left: April 10, 2006 By: In:
go take a look at www.msfraud.org and pull up "forum". look for Mr. Nye Lavalle who post their very frequentally. he is very, very familiar with this tactic by CHL. he can direct you. good luck.
Left: April 10, 2006 By: J DeLuca In: Seabrook
I recieved a letter for countrywide that ;
"The Federal Emergency Management Agency (FEMA) has determined your structure is no longer in a Special Flood Hazard Area (SFHA), therefore, we no longer require flood insurance.
Once I cancelled my flood insurance they notified me that they would be placing me under their Lender Placed Flood insurance at twice the cost of the policy that I had before.
JDeLuca
Left: April 09, 2006 By: In:
sylvania - you need to phone the Office of the President (OOP). i 'am a former employee of CHL so I know this gets things done. Remember, the people you are phoneing are hourly employees who really don't know how to solve problems. phone the 1 800 customer service number and ask for number of the Office of the President, i don't have it on me or else i would provide it to you. they will do all they can not give to you ( " oh we ccan help you here ) but be stern until you receive it. once you tell your story to the OOP you will see action big time. the people at the OOP department are very helpful and professional. good luck.
Left: April 07, 2006 By: Sylvania Maddock In: Hampton
Mr. Angelo Mozilo
Countrywide Home Loans
400 Countrywide Way, MS SV-314
Simi Valley, CA 93065
RE: Flood Insurance
Dear Mr. Mozilo,
It is 3:30 in the morning and I am awake writing you this letter. I feel absolutely victimized by your company and the stress of it keeps me from sleeping. I thought I would let you know... not that it matters to you.
I recently learned that I could obtain flood insurance from another insurance provider for only $294.00 dollars a year compared to the $1774.00 your company has charged and escrowed to my loan account. I never dreamed that my own mortgage company would take advantage of the government’s mandatory flood insurance program to victimize and over charge their customers. If anything, I expected to receive a lesser charge from my own mortgage company for flood insurance. It is criminal that you have overcharged me.
In the fall of 2005 I received a letter from your company stating that I was in Flood Zone AE and that you would escrow my mortgage with mandatory lender placed flood insurance coverage. In a recent letter from Patsy #####, a representative from your company, I was informed that I had mistakenly stated that I was in Zone AE. That is incorrect. From the beginning I have maintained that I am in Zone X. In her letter, Ms. McKenzie finally conceded that I was in Zone X. I also called her directly when I learned that I could get flood insurance through another insurance provider for only $294.00 a year and wanted to know why I was being overcharged. She responded by saying that I could have purchased flood insurance from a different insurance provider at anytime and that I didn’t have to purchase it from Countrywide. I tried to explain that I was informed that the charge for flood insurance would be removed once I proved I was not in Flood Zone AE, therefore, it would have been foolish for me to purchase flood insurance elsewhere. I was confident that I could prove I was in Zone X based on the detailed FEMA maps as well as the maps I received from my town. I’ve provided all the maps to your company along with a certified elevation certificate.
I recently learned that Zone X (unshaded) may be a (SFHA) Special Flood Hazard Area. I can’t get a straight answer from anyone. Is Zone X (unshaded) a flood zone and if so shouldn’t I pay less for flood insurance in Zone X since the elevation is a lot higher than Zone AE? I have applied for a LOMA letter from FEMA and I’m waiting for their determination based on the elevation certificate I’ve provided to them. They’ve since requested additional maps and information so I expect their determination will be delayed.
I also expect a continued battle with your company. Last month your company returned my electronic payment because the mortgage amount was less the flood insurance escrow. You charged me a late fee, sent me a threatening letter that you wouldn’t accept my payment and sent me a check I can’t cash. The check is made payable to Countrywide from Sylvania Maddock. This was my March payment. I received the return notice and check on March 30th. I’ve since paid April’s payment electronically and included the escrow amount. I’ve also sent March’s payment electronically again. This time I included the flood escrow amount. I also called your company and asked what I should do with the check, since I can’t cash it. Can I send it back toward May’s mortgage payment? It’s been a week since I called and I still haven’t received a return phone call to tell me how I should proceed.
To make matters worse I received a visit from a Countrywide Field Services Inspector in regards to a Loss Draft Inspection. They wanted to take photos of the hurricane damage and repairs I’ve received. I informed the inspector that I did not have any hurricane or flood damage, not now or ever. I’ve never, ever filed a claim and we haven’t had any hurricanes in Hampton NH. He proceeded to ask me to sign his form. I said I would only if he would allow me to write a note beside my name stating that I did not file a flood insurance claim. He refused so I did not sign his form, however, I managed to photocopy it and I’ve provided a copy along with this letter.
This most recent event further substantiates my belief that Countrywide is a disorganized, unethical and horrid company to deal with. I’d hate to imagine dealing with your company over an insurance claim. You can believe that after more than six months of battling with your company I am very aggravated but still very determined. If necessary I am prepared to take this matter to another level.
Sincerely,
Sylvania Maddock
Left: March 14, 2006 By: In:
BEWARE OF MANAGEMENT ADVISORS INTERNATIONAL OR MAI. THEY ARE A CUT THROAT RECRUITING FIRM OUT OF HICKORY AND CHARLOTTE, NC, AND FLORIDA. THEY RECRUIT YOUR EMPLOYEES OUT OF YOUR COMPANY THEN CALL YOU AND REQUEST THAT YOU PAY THEM A RETAINER TO FILL THE OPEN POSITION. A YEAR LATER AND THEY COME RIGHT BACK AND RECRUIT THAT SAME CANDIDATE THEY FILLED THE OPEN POSITION WITH. THEIR GAME IS GETTING RETAINERS. IF YOU RETAIN THEM THEN WALK AWAY FROM THE DEAL, YOU OWE THEM 75%. IF YOU RETAIN THEM BUT FILL THE POSITION WITH A CANDIDATE YOU FIND, YOU OWE THEM THE FULL FEE.
Left: February 03, 2006 By: In:
NO ONE CAN LIE LIKE COUNTRYWIDE CAN
Homeowners need cash? Get a No-Closing Cost Home Equity loan only from Countrywide. That’s right, no application fee, no appraisal fee, no title fee, no underwriting fee, NO CLOSING COSTS.
NEVEVERMIND THAT IT’S A VARIABLE RATE ARM (Prime Rate+) LOAN.
NEVERMIND THAT IF YOU PREPAY THE LOAN BEFORE THE TAKEOUT AMOUNT PERIOD ENDS THAT YOU END UP PAYING THE CLOSING COSTS (PREPAYMENT PENALTY).
NEVERMIND THAT YOU PAY THE CLOSING COSTS THROUGH AN ABOVE MARKET VARIABLE RATE HOME EQUITY LINE OF CREDIT. THIS IS NOT A FIXED RATE SECOND MORTGAGE.
No one can screw you like Countrywide can.
Left: February 03, 2006 By: jake In: cali
Improper Home Charges
Read then File a complaint
www.zimmreed.com
Left: January 29, 2006 By: In:
NO ONE CAN LIE LIKE COUNTRYWIDE CAN
Homeowners need cash? Get a No-Closing Cost Home Equity loan only from Countrywide. That’s right, no application fee, no appraisal fee, no title fee, no closing fee, NO CLOSING COSTS.
NEVEVERMIND THAT IT’S A VARIABLE RATE ARM (Prime Rate+) LOAN.
NEVERMIND THAT IF YOU PREPAY THE LOAN BEFORE THE TAKEOUT AMOUNT PERIOD ENDS THAT YOU END UP PAYING THE CLOSING COSTS (PREPAYMENT PENALTY).
NEVERMIND THAT YOU PAY THE CLOSING COSTS THROUGH AN ABOVE MARKET VARIABLE RATE HOME EQUITY LINE OF CREDIT. THIS IS NOT A FIXED RATE SECOND MORTGAGE.
No one can screw you like Countrywide can.
GO GET A BETTER RATE & SERVICE AT YOUR LOCAL BANK OR CREDIT UNION.
Left: January 20, 2006 By: roy In: tampa
Notice: Must Read
Sweat Shop Employees www.gdblegal.com
Appraisal Overcharges www.sherlocklegal.com
Wrong Doings www.jameshoyer.com
www.ripoffreport.com
file your complaint
Left: January 17, 2006 By: In:
Go ahead and refinance. Maybe get a 10 year interest only ARM and waive escrows (you pay own tax and ins.) if you can. 30 year fixed rates are still good compared to 5 or 7 year ARMs also.
Left: January 12, 2006 By: Peter and Patricia T In: Londonderry
My husband and I refinanced our mortgage with Countrywide because they offered us a 7-year adjustable rate mortage with an affordable rate and monthly payment. Less than one year later, they raise our payment over $300 stating our taxes must have went up. Our taxes only went up $200, in order to have that big of an increase, our taxes would have had to be increased by over $3000 a year. What the truth is, is Countrywide used the old bait and trap method to get us to accept the terms only to raise the monthly payment to an unafforable price less than a year later. We are currently in the process of refinancing again elsewhere but now we have to pay the fees and costs again. It is worth it to get away from Countrywide though. They are up to no good...
Left: December 05, 2005 By: Karen Coan In: Wolfeboro
I am a new customer as of February 2005 (not by choice) of Countrywide. They were to start "servicing" my mortgage as of May 1. They couldn't wait that long, so in April they sent a letter to me advising I needed flood insurance which my original mortgage papers with another company indicated I did NOT need. I was told it would cost over $2,000 per year (that's over 60K during the life of the loan). My own insurance company was cheaper, but they needed elevations--more expense to me to hire a surveyor, etc.
I questioned Countrywide as to why I needed the flood insurance and they advised me both in writing and via phone that the FEMA flood maps had been recently changed. I determined that the flood maps had not been altered since May of 1989 and it was at that point that I realized they were lying to me also.
After months of phone calls, correspondence with the Government in Washington who issues the flood maps, State advisors, surveyors, insurance companies, etc. I was able to obtain from Countrywide's source that I was really not in a flood zone and they would credit my account for which they had already charged me. That was in July and October's bill still reflected the charges for additional escrow for flood insurance.
By this time I'm ballistic! I've spent hours researching, gathering maps, talking to many sources to learn why I'm in a flood zone. I'm in New Hampshire in the middle of the state on 5 1/2 acres of woods on a pond. By this time I'm driven! I have a passion not to get even, but to get ahead.
I filed a complaint with the Banking Department of New Hampshire asking what right Countrywide has to change the terms of my mortgage contract. I am seeking reimbursement of my many hours of time and will take it to the next level (court system) if need be. Countrywide has already offered to reimburse me a minimal amount for my time spent which is totally unacceptable to me. My former legal and accounting training gave me the expertise to prove they were wrong, which I succeeded in doing by their admission to compensate me.
I'll let you know the outcome so I can complete my story about Countrywide on your web. IT WOULD BE INTERESTING TO HEAR FROM OTHER COUNTRYWIDE MORTGAGE HOLDERS THAT MAY HAVE BEEN CHARGED FOR FLOOD INSURANCE BY COUNTRYWIDE. It may be possible others might be paying Countrywide erroneously.
Thank you for starting your web about this horrible company. They certainly do suck.
Karen Coan
kcoan@metrocast.net
Left: December 03, 2005 By: In:
Current Customers should call customer Service and tell them you want NO CONTACT 1-800-669-6607
That means:
*No emails
*No Phone Solicitations
*No Junk Mail
Get customer service reps name and employee ID# and make a note of it.
Countrywide gets around the do not call list because of a loop hole that allows them to call their current customers. Why do you think they buy so many mortgages? So they can call you and sell stuff to you is one reason.
Left: November 03, 2005 By: TOP PRODUCER In:
I'VE NEVER READ SUCH BS, AS I'VE READ JUST NOW! I HAVE A FEELING MOST OF YOU BABIES WHO GOT FIRED BECAUSE YOU WERE DOING FRAUD OR THOSE WHO THINK GOT THE SHORT END OF THE STICK PROBABLY HAVE 500 FICO SCORES, BECAUSE ONLY UNGRATEFUL BRATS COMPLAIN. CHL IS AMERICAS' #1 RESIDENTIAL MORTGAGE BANK IN THE WORLD! NO OTHER BANK CAN COMPETE. OUR RATES, OUTSTANDING CUSTOMER SERVICE, AND UNDERSTANDING OF THE MORTGAGE INDUSTRY WILL ALLOW US TO DOMINATE FOR YEARS TO COME. 1 OUT OF EVERY 3 PEOPLE HAVE A CHL, GO ASK YOUR NEIGHBOR HOW HAPPY HE/SHE IS WITH US. I DARE YOU!
THIS GOES TO ALL THE STUPID PEOPLE ON HERE: WHAT MORTGAGE BANK DO YOU KNOW THAT SPLIT 3 TIMES IN ONE YEAR AND HAD A ROR OF 90%?? ANYONE? YOU THINK WAMU, CHASE, WELLS, HAD A ROR OF OVER 90% IN ONE YEAR?? NO! THEY DIDN'T! BUT COUNTRYWIDE HOME LOANS DID. I SEE WHY THE AUTHOR OF THIS WEBSITE CREATED THIS WEBSITE; TO MISINFORM POTENTIAL CUSTOMERS FROM DOING BUSINESS WITH US. WHY IS IT THAT THIS WEBSITE ONLY HAS NEGATIVE POSTS?? NOTHING BUT A BUNCH OF BIAS KIDS. I'M GOING TO BE CHECKING IN A WEEK TO SEE IF THIS POST WAS POSTED, IF NOT THEN I KNOW WHAT THE AUTHOR HAS IN MIND AND THAT IS TO WEAKEN COUNTRYWIDE HOME LOANS. HE/SHE WOULD HAVE TO KEEP THIS WEBSITE FOR 10,000 YEARS BEFORE ANYONE STARTS HAVING DOUBT IN THIS COMPANY. IF SOME OF YOU GOT FIRED FROM THIS COMPANY, I'M GLAD! WE DON'T WANT YOU ANYWAY. WE ONLY WANT THE BEST WORKING HERE, GO TO OUR COMPETITORS THEY'LL HIRE YOU/ AND WE'LL CONTINUE BEING #1 IN THE WORLD IN RESIDENTIAL HOME LOANS. TAKE CARE GOD BLESS!
PLEASE ASK ME ANY QUESTION. AND STOP COMPLAINING THAT YOU DON'T KNOW WHERE TO SEND YOUR PAYMENT, THAT COMMENT IS AS OLD AS DINOSAURS. CALL THE MORTGAGE CONSULTANT YOU DEALT WITH AND HE'll DIRECTED YOU IN THE RIGHT PATH. WE ARE HERE TO HELP YOU ALONG THE WAY, FROM YOUR FIRST CONTACT, TO THE CLOSING TABLE, AND YOUR PICNIC AT YOUR HOME WITH FRIENDS AND FAMILY! THANK YOU FOR YOUR BUSINESS! GOD BLESS! LIVE WITH PASSION!!!!!!
Left: September 20, 2005 By: An observer In: Atlanta, GA
I don't know about all the name calling, etc. but one thing is certain. Something bad has happened to Countrywide in Atlanta and there won't be an end until it's destroyed. Someone hired people to run this part of the company that either have no interest in the company or just simply aren't qualified to run a company. There is no profit being made and everyone is unhappy -- customers and employees. Seems like a recipe for disaster. Sit back and watch it fall. Maybe a year, maybe not that long. They'll be gone, someone new will be along or they can close down Atlanta altogether. I don't think Atlanta would be missed by the rest of Countrywide.
Left: July 26, 2005 By: In:
I'm going to post this in every state listed here. YOU MUST TAKE RESPONSIBILITY FOR YOUR OWN ACTIONS AND DECISIONS!! I have recently left the lending industry. I can site many reasons for this, however the top reason has to be dealing with borrowers and potential borrowers who had no concept of financial responsibility. Just because you have a 700 credit score does not mean you demonstrate good use of credit or that you are guaranteed the rate or terms you want. In fact, many people who have the best credit scores carry the most debt. What you people do not understand is that the lending institutions want you to carry debt, so if you carry alot of debt and pay it on time your score will be higher than someone who pays their bills OFF every month and only carries a mortgage and a car loan/lease. If you fall on hard times, pay your damn mortgage and let the friggin' Visa's go delinquent. Visa isn't going to take your house, your mortgage company is. People jump to quickly to file BK. Guess what, ole' GW has made that next to impossible for the average American. You're better off making arrangements with your credit card companies and paying your mortgage off as quickly as possible. Use good judgement, not the "I want it now!" mentality. Buy a Trailblazer instead of the RangeRover or the Hummer or the Lincol or Caddy or whatever. How many of you people that post on here have kids? What kind of behavior do you think your actions teaches them? Anyone who would voice their opinion is more than welcome to email me at michael_harman1976@yahoo.com. I would be more than happy to help anyone who needs some good advice on how to get themselves into a good financial position. I am not selling anything, I'm a former CW employee who feels an obligation to help those who have been taken advantage of.
Michael
Left: June 30, 2005 By: In:
My first encounter with CW was when my wife and I bought our home in Dover in Summer 2003. It was a VA loan so it should have been pretty straight forward as far as paperwork, i.e. no PMI etc....well just prior to closing I went ahead and paid the homeowners insurance to my State Farm agent for the next 12 months. My agent had advised me to do this because the house needed to be insured starting the day of the closing. OK so that was around $600 for the insurance. At the closing I noticed that there was a $632 charge for hazard insurance. I asked the closer why that was charged and was told that it was required for the escrow and it would be refunded after the closing upon receipt of a home owner insurance binder. I also noticed that CW had increased the point spread between the quoted rate and the APR. Later I figured that they did this by increasing the points on our loan so that they would still be at the quoted rate, however I was told that the points would not exceed 2. Guess what? They were higher. OK so a week after closing I called CW and talked to one of their inexperience, untrained service reps who didn't believe I had paid a whole year on my ho insurace and refused to refund money from my excrow. This is bullshit I thought but I remained calm and tried to explain that not only was I out $632 for an insurance policy that I paid for out of my pocket rather the closing costs, but I was charged another $632 in closing costs and that money was sitting in escrow and I was entitled to it. This person became so rude with me that I asked to speak to her supervisor. The supervisor got on the phone and was worse. After 10 phone calls over a 2 week period I finally got ahold of someone who knew what they were doing and sent my a check. OK so I was making my first payment and called in to confirm mailing address since I had not received a book yet and was told that I could only send the monthly payment and no more. I asked what would happen if I sent, say, $25 more than my payment each month and this idiot told me that the extra money would go into a "holding" account and would not be credited to my account since my mortgage stipulated a monthly payment and no more. They said that if I wanted to pay more than the payment each month then I would need to sign up in a special payment program and there would be a $250 annual fee to do this. I told the guy that they cant do that and he said they can and they do. So I called the NH banking commission and was told that this type of activity is illegal so I reported them.
If you ever call CW keep in mind that they have a high turn-over of employees, and everyone from the lowest customer service rep on up to the middle level managers really have no idea what they are doing and do not have an understanding of federal and state banking laws. They will repeat things they have heard other employees say, believing that they are legal and proper. The lack of training, along with the high turn-over and lack of diciplined and knowledgable managers is formula for disaster. You can get a good loan with CW and if you keep track of your payments and watch your statments then you will be fine. They have a supurb website which I used to make all of my payments. Just avoid dealing with anyone face to face or on the phone. They are idiots.
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