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Countrywide Financial - Home Loans - Equity Loan Mortgages SUCKS!
Home Loans? Sub-prime (bad credit), Need money, Mortgage Refinance, Or Want A Home Equity Loan and dont want to get ripped off or have hiden fees on your Home Loans?
Need A Home Loan , Refinance, Purchase, Or Make Home Improvements. Mortgage Rates Have Reached A All-Time Low Make Sure You Pick A Broker That Will find the right Home Equity loan at the best rate for you.
We recommend that you conduct your own due diligence on mortgage brokers to find the one that is best for you. This site is a forum for users and should not be your only source of information about Countrywide Home Loan prior to choosing a lender.
This is what home loan customers in () have been saying...
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Date: Fri 01/19/07 8:09PM
From: John Brown
Message: This company is full of crooked and incompetent people. They adjust the amount owed and I had to contact them several times to get them resolved. Every person I spoke with including the supervisors told me different stories. They charge insurance even though I sent them to the fax number they listed three times. They make your life miserable. Too much run around. Please NEVER and EVER finance through COUNTRYWIDE. They are deceiving and it is a shame that they are still in business. You better be careful if you financed with them. They may also add unknown debits (charges) in to your account and make you run around like crazy. Their customer service is SUB PAR; they are full of incompetent and disgraceful and liars. They do not know what they are talking about. STAY AWAY FROM COUNTRYWIDE!
Date: Wed 01/3/07 8:03PM
From: Kaitie
Message: Holy crap Countrywide is the biggest loser mortgage company I've ever had the displeasure of dealing with.
They called us 2-3 times daily for 6 months to get us to refinance and when we finally decide to go ahead they pull a whole slew of crap and then deny us the refinance.
Save yourself time, money, and aggrevation and deal with another mortgage company.
Countrywide, if you're watching---you suck.
Date: Fri 12/29/06 1:13PM
From:
Message: Well, I didn't get the chance to get scammed by country wide, but I did by Elliott Building Group. Can we start an Elliott Building Group sucks. They use Country Wide as their mortgage co. My fiance and I bought from EBG put our money down- the ground was not broken mind you when we decided we could no longer purchase due to my mother getting diagnosed with the last stage of ovarian cancer and me being the only one who could care for her. They refused to let us out of the deal repeating that we were under contract. Hello!! My mother got cancer and I couldn't work the same hours anymore in order to care for her and all they cared about was money. How heartless can people get? Anyway, now they want to give us back half of our 15000 deposit and we get nothing from them. We're renting a condo right now!!! How cruel can human beings get!!!
Date
Left: August 17, 2006 By: CrazeeC@comcast.net In: Mt. Laurel
change name to CrazeeC
Left: August 17, 2006 By: Cynthia G. Camp In: Mt. Laurel
My Home loan was transferred to Countrywide almost a year ago...a year later Countrywide is calling stating that they have not received payments from me...attempting to foreclose on my property. I provided them with bank statements where they, Countrywide cashed my checks...which cost me 5.00 per check...they came up with other check numbers...I provided them copies of those, they came up with check numbers dating back to 2001. I agreed to pay "extra" on my monthly payments just because I had no records back to 2001. (Although, I do have the bank checking on this...another fee) They constantly call and harass me about a payment, when they agreed on a different payment date. Apparently the Loan Dept is no in Synch with the Customer Service Dept. It is ridiculous...especially when the mistake is theirs. Trying to get some satisfaction seem like a lost cause. They expect you to do the research and pay the price for it when they are in the wrong. I AM NOT GIVING UP THOUGH...THEY ARE NOT GETTING MY HARD EARNED MONEY WITHOUT A FIGHT.....
Left: August 10, 2006 By: Cary In: Roselle, NJ
I use to work for Countrywide and I have been in the business for 15 years now. The manager and the officers of the company are like like the Soprano and Brother cast. They are a much of lieing thiefs to get any loan completed even if the borrower can not afford to pay the loan. Customer are mislead, there has been scams with attorneys, realtors, appraisers,and realtors hiking up the sale prices. Homes have been sold from under elderly people.
Left: July 24, 2006 By: John Sudol In: Bordentown, NJ
I refinanced with Countrywide. They called me and told me I should since I was in an Adjustable rate mortgage.
I asked the guy when signing up for the loan if I could change the payment date to the 15th because I get paid between the 15th and the 20th of each month, so even with the 15 day grace period, there was still a possibility that I would be late. He told me no problem. When we were getting close to the closing date he tells me to tell the guy who comes to do the closing because he could change the date.
The guy at the closing tells me I have to call customer service and they would have no problem changing the date.
I call customer service and they tell me they have to go by what is on the closing documents and that it is impossible to change. They recommend that I refinance the loan just to change the payment date. Now they already ripped me off with all of there closing costs. My mom refinanced with a different company and they didn't have half of the closing charges that Countrywide has.
Now I am stuck. I cannot afford to refinance again and pay the closing costs again. This is crazy!!!!
We need to get this page to the top of the google list. Tell all of your friends to click on this sight so we can make it come up right at the top!!
jsudol5@comcast.net
Left: July 19, 2006 By: Christy In: Delran
I have had MAJOR issues with CW as of last yr. My first mortgage company sold ours to CW, but told us that it didn't start until X month and to keep paying them. Only it did start and they were trying to keep our money. We had no clue of this until almost 1 yr later when we get a notice of forclosure. By then the employee at the first company is gone conveniently with all of our paperwork. We have NEVER been late on a payment once. So they threaten to forclose unless we agree to a repayment plan, we agreed b/c we didn't want to lose our home. We Western Union the payment to them every single month and next thing you know I get a letter from them the other day saying that they are canceling our plan and forclosing again. I look on our credit report and sure enough it's on there. We Western Union the payment!!! Even if these freaks apologized and saw their mistake, the damage is already done to our credit. Now we are seeking legal action. If anyone has any information on a class action suit, please contact me. We need to band together to take this company down! They should not be getting away with destroying the lives of innocent people. moltabellacc@hotmail.com
Left: July 19, 2006 By: In:
why not contact bridgegirl@yahoo.com? she has been helpful to others and to me and only the company would not want anyone to get together and compare notes....ask countryfried chick and look at the posts of bridgegirl24@yahoo.com.
you can also go to the CFC stock message board and see her posts, as I know it, she was sexually harassed and crushed by CFC for complaining about it and other issues. she has fist hand knowledge, knowledge of others violated and overall helped me and many others, so anyone who claims she isn't is a Countrwydie employee sent here...nice try. post on this board if you do not want to email, but I will always help those whop ask for it and are clear about who they are and what they are trying to accomplish, you are not alone!!! brigegirl24!!! bridgegirl24@yahoo.com
Left: July 15, 2006 By: In:
I am on record that I don't think much of this mortgage company and, consequently, I should therefore not care about their employees, past or present, but since I am an honorable person I thought I would warn anyone thinking of contacting this person for help/or advice (bridegirl24@yahoo.com.) DON'T DO IT!!
Left: July 12, 2006 By: In:
if you were a past employee or current one who was wronged by this company please email me for help and to share and join together... bridgegirl24@yahoo.com
Left: July 08, 2006 By: In:
Everyone go to the press and tell your story, write them, write the editors and call the radio shows. It is the only way to get it out. Let the world know what scum this criminal company is. Give me one person who has complained and had the company thank them and admit they found something....damn scum, GO TO THE PRESS!!! The lawyers their are scum, Iam an ex-employee and speak from truth, numerous employees crushed when they have complained of stuff, numerous customers crushed when they complained, dared to sue, go get lawyers etc..don't call the press, write them and tell them the scum at cwide and their actions, its the only way.
Left: June 20, 2006 By: Truth Commission In: USA
THIS IS IN RESPONSE TO "JOE D" and his worthless post on June 11, THIS IS FOR ALL PRO-CW AND ANTI-CW READERS.
You don't seem to get it.
For many years Countrywide HAS BEEN #1 in customer service. But guess what? Countrywide is soon to be a HAS BEEN.
I know all this because I had just recently quit Countrywide to work for another mortgage company.
Countrywide didn't use move operations over to India, BUT NOW they do! That will be bad for customer service.
COUNTYWIDE IS NOW TOO CHEAP TO KEEP UP ON ITS COMPUTERS AND COMPUTER SYSTEMS. When I worked there, computers froze up at least 5 times a day, and application information was always getting erased.
That is why the number of customers complaining about missing payments has been increasing in the last few years.
That is why it is now taking Countrywide 30 to 40 days to close a loan. Also because Countrywide now has a lot of untrained, inefficient, and disorganized underwriters and processors. (Countrywide may now also be too cheap to hire an adequate staff)
That is also why payoffs and other items are now coming out wrong.
Also Countrywide requires just about all of its loan originations to use LANDSAFE appraisal, a company owned by Countrywide itself. Their appraisals are extremely conservative, and 9 out of 10 of mine and other A/E’s came in OVER $10K less than comps. Even if the home was in good condition. This forces the A/E to restructure the loan a higher rate, less cashout, fewer bills paid, or a some combination of the factors. Their appraisals set the road for disguised predatory lending, and bait and switch.
Wake up Joe D! Have you ever studied the life cycle of an organization? Check it out. It comes in four stages: Introduction, growth, maturity, and decline. Right now, Countrywide is slowing down in the growth stage about to hit maturity. The only thing holding right now is the brand name its built from its past. And if Countrywide continues with its path, it will not be long until it is in its decline stage.
ENRON WAS ONCE A FORTUNE 500 COMPANY. Countrywide is riding in the same path.
Also Countrywide was recently sued in California from its conduct as an employer, and apparently it never learned from the lawsuit. Another lawsuit will happen.
Joe D. you are not in the position to call the people here "Jerk Offs". Especially if you're another goon in Countrywide's management. Because only someone in CW management would stick up for Countrywide the way you just did.
Not to meantion Joe, you posted your same pathetic post on all 50 state pages here, claiming to be from different local cities.
And to the Pro-CW idiot who keeps taking up the excessive space in the forum with blank lines. GET A LIFE LOOSER.
You will not keep others from reading the previous posts.
Left: June 13, 2006 By: In:
CHL = Enron
Left: June 12, 2006 By: In:
oh my god, what ?
Left: June 12, 2006 By: Emily P. Gibbins In: East Orange
Dont ever in your life go to country wide .I asked for a loan and told them to send it on may the 10. They did but I wanted $445,000 dollers but they sended me only $5,000 and sense I didnt have the correct money they sold the house to somebodyelse.And guess what I still got charged! COUNTRY WIDE SUCKS!
Left: June 11, 2006 By: In:
Left: June 11, 2006 By: Joe D In: Freehold
Hey jerkoffs..CW ia a member of the S&P 500, Fortune 500, and #1 in customer satisfaction..this website's sole purpose is to drive business to US-Home Loans.com...get a life you stupid a**holes...
Left: May 30, 2006 By: In:
niiiiicccccceeeee spelling and grammar, sparky.
Left: May 06, 2006 By: sTOP COMPLAINING In: hOWELL
There seem's to be an similar situation with all of these stories "YOU ALL DO NOT PAY YOUR BILLS AND NEED A SCAPEGOAT FOR YOUR LACK OF RESPONSIBLITY" Stop complaining because you over extended yoursleves files bankrupty and believe that somone should do something for you. I bet everyone liked charging on credit cards and spending money they dont have, but it is countrywides fault your banks sold your loan, right sold, Countrywide does not look for loans they look for countrywide. And news flash every company sells your loan to investors. TAKE RESPONBILIY FOR YOUR ACTIONS
Left: May 05, 2006 By: In:
I agree!!
Left: May 03, 2006 By: Ralph In: Plano, Texas
I worked for Countrywide in Plano, Texas and I have to say the people I dealt with were some of the most unreliable, dishonest and corrupt people I have ever experienced in my life.
It didn't matter who they were, even the managers, there was a serious lack of integrity among the entire company. If you're being screwed over by these people, it comes as no big shock. After witnessing the way they treated their own people, I figure they treat pretty much everyone like dirt. My condolences to anyone who is stuck dealing with this company.
Left: April 30, 2006 By: In:
joe anderson ? why?
Left: April 23, 2006 By: Billy V In: Cherry Hill
I have been in the mortgage business for 15 years and I have taken the time to read alot of complaints on this board and I must mention that I have had pleasant experiences with Countrywide. With that said I must say to all of these complainers "get a Job" and pay your bills, no one forces you into bankruptcy...and this country must stop blaming everyone else for their problems, I have been associated with alot worse mortgage companys in my career and I know for a fact that Countrywide only charge a maximum of 2 points on each loan and I have worked with companys that have charged up to 7.99% in points....you say predatory lending and countrywide in the same sentence and I must laugh, if you want to see predatory lending start with Ameriquest or Option One....Give it up.....heres a tip.....PAY YOUR MORTGAGE.....Oh no thats not an option when I can file bankruptcy or join a bogus class action suit.....You guys might be one step ahead of everyone that is on welfare in this country......
Left: April 15, 2006 By: In:
please phone the Office of the President (OOP) at CHL. This is a special department that handles elevated complaints. S ... gets done real quick when you phone these professionals. As a former employee, I can attest that this department WILL resolve your problem. i did not keep the number so pleasse phone 1-800 no service at chl and they can give you the number after a little fight. good luck.
Left: April 14, 2006 By: NJREALTOR In:
This is my second posting-not only did CW take an additional payment from me throwing my financial status in complete disarray. They never made a payment for the homeowner's insurance that we obtained through their insurance service department. Our insurance was dropped and they put us in a forced plan. They also failed to pay a tax escrow of $5.17 that ended up accruing to $34.93 and threatening to send our home to a Tax Sale. When they did send the payment they failed to send certified funds as directed so I had to rush down and pay a miniscule cash payment of $34.93 to prevent a notice of sale from being posted in the newspaper. I remain out of work on disability so we did not have our payment in by the first of this month. Guess what! 3 days later I began receiving "Courtesy Calls" repeatedly 3-4 times a day. I waited for 1 hour for a CSR to get on the phone to find out why they were calling. The employee Grace said they are "Courtesy Calls" to remind me of the payment. I advised her as I have many times to other employees to stop calling me it is harassment to repeatedly call from 8am to after 9pm. Am I correct? What can I do to stop them other than refinance.
Left: April 10, 2006 By: In:
Enron ? S & L crisis of the '80s ?
Left: March 14, 2006 By: In:
BEWARE OF MANAGEMENT ADVISORS INTERNATIONAL OR MAI. THEY ARE A CUT THROAT RECRUITING FIRM OUT OF HICKORY AND CHARLOTTE, NC, AND FLORIDA. THEY RECRUIT YOUR EMPLOYEES OUT OF YOUR COMPANY THEN CALL YOU AND REQUEST THAT YOU PAY THEM A RETAINER TO FILL THE OPEN POSITION. A YEAR LATER AND THEY COME RIGHT BACK AND RECRUIT THAT SAME CANDIDATE THEY FILLED THE OPEN POSITION WITH. THEIR GAME IS GETTING RETAINERS. IF YOU RETAIN THEM THEN WALK AWAY FROM THE DEAL, YOU OWE THEM 75%. IF YOU RETAIN THEM BUT FILL THE POSITION WITH A CANDIDATE YOU FIND, YOU OWE THEM THE FULL FEE.
Left: March 09, 2006 By: rather not say In: new jersey
I happened to see someone who posted a story on this page that we might potentially buy a home from. 3 weeks prior to our closing our attorney uncovers that these folks are in debt and a claim to foreclose on their house...the one we are supposed to be buying....has been made. So, not everyone on this page is legit. As a future home buyer, I think people should watch their finances and not be so defensive when someone catches them.
Left: February 11, 2006 By: In:
jeff - you seem half retarded. do you know basic grammer and spelling?
Left: February 10, 2006 By: jeff vogel In: manahawkin,nj
I have been dealing with Country Wide for over 3 years and have found them to be hohnest and have been overly helpfull.If anything was wrong,it was because I didn't understand something,not because they didn'tell me something.
The only problem I have had is with their house apprasial,which was far under what the house is really worth.So far that has not been resolved.
Left: February 03, 2006 By: In:
NO ONE CAN LIE LIKE COUNTRYWIDE CAN
Homeowners need cash? Get a No-Closing Cost Home Equity loan only from Countrywide. That’s right, no application fee, no appraisal fee, no title fee, no underwriting fee, NO CLOSING COSTS.
NEVEVERMIND THAT IT’S A VARIABLE RATE ARM (Prime Rate+) LOAN.
NEVERMIND THAT IF YOU PREPAY THE LOAN BEFORE THE TAKEOUT AMOUNT PERIOD ENDS THAT YOU END UP PAYING THE CLOSING COSTS (PREPAYMENT PENALTY).
NEVERMIND THAT YOU PAY THE CLOSING COSTS THROUGH AN ABOVE MARKET VARIABLE RATE HOME EQUITY LINE OF CREDIT. THIS IS NOT A FIXED RATE SECOND MORTGAGE.
No one can screw you like Countrywide can.
Left: February 03, 2006 By: jake In: cali
Improper Home Charges
Read then File a complaint
www.zimmreed.com
Left: February 03, 2006 By: Maria In: Lawrenceville
Wow...am I glad I saw this website! My husband and I were looking into a home equity loan and all the banks we were looking into didn't offer loans for more than 80% LTV. So my husband asked me to look up the rates for CHL. THANK GOD I DID A GOOGLE SEARCH AND GOT THIS SITE!
I'm sorry to hear about all your stories but my husband and I will definitely NOT be getting a home loan from Countrywide.
Left: January 29, 2006 By: In:
NO ONE CAN LIE LIKE COUNTRYWIDE CAN
Homeowners need cash? Get a No-Closing Cost Home Equity loan only from Countrywide. That’s right, no application fee, no appraisal fee, no title fee, no closing fee, NO CLOSING COSTS.
NEVEVERMIND THAT IT’S A VARIABLE RATE ARM (Prime Rate+) LOAN.
NEVERMIND THAT IF YOU PREPAY THE LOAN BEFORE THE TAKEOUT AMOUNT PERIOD ENDS THAT YOU END UP PAYING THE CLOSING COSTS (PREPAYMENT PENALTY).
NEVERMIND THAT YOU PAY THE CLOSING COSTS THROUGH AN ABOVE MARKET VARIABLE RATE HOME EQUITY LINE OF CREDIT. THIS IS NOT A FIXED RATE SECOND MORTGAGE.
No one can screw you like Countrywide can.
GO GET A BETTER RATE & SERVICE AT YOUR LOCAL BANK OR CREDIT UNION.
Left: January 20, 2006 By: roy In: tampa
Notice: Must Read
Sweat Shop Employees www.gdblegal.com
Appraisal Overcharges www.sherlocklegal.com
Wrong Doings www.jameshoyer.com
www.ripoffreport.com
file your complaint
Left: January 17, 2006 By: In:
You're Joshing me? You got an 80/20 loan and you are on bi-weekly payments on the first mortgage? What idiot set you up on that???
Any extra money you are paying on your home should go to pay down or payoff the higher interest rate second mortgage not FIRST Mortgage.
Left: January 08, 2006 By: L. Joshua In: Howell
We purchased a home in August 2005 with 100% financing. Thinking ahead I set up for CHL auto-pay for both the 1st and 2nd mtg payments. The first mortgage payment was drawn bi-monthly as scheduled beginning in October. However, by the 3rd week of the month I noticed the 2nd mortgage payment was not deducted from the account. I called and spoke with a representative who informed me that I should have made an additional full month's payment in order to activate the auto-pay plan for the second mortgage. I arranged to send the payment (he said he noted the account so we would not be assessed the late fee). Guess what I received the first week of November- a letter of Intent to Foreclose. In the meantime, also went on disability and needed to restructure the date of our payments. I went online to what I thought was the auto-pay system-CHL tends to be very confusing. I made the change to the date and thought nothing else of it. The Monday before Thanksgiving I got a frantic call from my husband about the bank account. Well!!!! To my surprise not only had CHL process the regular bi-monthly payment on the NORMAL date (overdrawing the account-my disability check had not cleared). They then processed a FULL MONTH's payment at the end of the same week. In essence paying themselves twice in one month. To this day 1/8/06 it is nt corrected and I just found the decision was made that I AUTHORIZED an online payment to be withdrawn. They verbally promised to credit us the NSF fees.
This has caused an avalanche effect on our account. The December payment has not been processed by them. On Saturday, as seems to be their M.O. we received a Intent to Foreclose and their is no one available to speak with..
Funny thing is I refer people to CHL or shall I say "referred". I have friends that work there but in my profession I cannot afford to lose clients to a company like this.
Left: January 08, 2006 By: Withheld In: New Jersey
I have read through many stories on this site. There are elements of truth to all of them. But - not they are all written from the perspective that it's "all Countrywide's fault" and never the borrowers.
I am a Countrywide employee.
In some cases people are right. Payments DO get misapplied, Customer Service CAN be rude idiots, and Home Loan Consultants CAN be morons. However - this is the same as ANY major lending institution.
I advise the following when you are getting a mortgage:
If you are buying a home or refinancing - make SURE you get a Home Loan Consultant or broker who REALLY knows what they are doing.
I can't tell you how many mortgage brokers and lending officers are COMPLETE IDIOTS and will tell you they can do anything at below market rates for you. They can't. If you are getting a rate that sounds too good to be true - it is. You are payin for it elsewhere in points or fees.
If you don't know the broker or lending officer - ask for a rate quote and a closing cost estimate! And ask the lender or broker to state in an email that there won't be any SIGNIFICANT deviation from the estimate. You'll see right away who you can begin to trust by who will immediately show you this information. Remember though - a closing cost estimate IS an estimate - there are many third party fees (title, attorney, appraisal) and the bank doesn't control these - so there should be some minor changes. However, there should be NO major adjustments (rate, or large fees). If someone tries to pull that on you - insist that they "eat" it and go elsewhere immediately.
You don't need to have graduated high school to be in the mortgage business. Conversely, there are people with Phd's who do this work. I GUARANTEE you - someone with a graduate degree is going to be more upfront, take better care of you, and understand programs and underwriting guidelines (I have a masters degree). Still, there are people in this business who can't spell "kat" (or was that "cat") - and they make a lot of money becauuse they are slick salespeople who don't have a clue and don't care - but they operate completely within the law. That's not to say there are loan officers and brokers without formal education who aren't great (there are some terrific ones) - but BUYER beware.
A good loan officer is going to show you the fee/cost structure, tell you exactly what is involved in getting the loan, exactly what is uncertain and could go wrong, and exactly what the rate change will be if something is put in for approval but can't get done. So - there should be no surprises. Anyone who tells you that everything is going to be "no problem" is full of it. There are ALWAYS problems with loans. So expect it. You want to know because you don't want to be blindsided.
Hope this helps some of you.
Left: January 08, 2006 By: Withheld In: New Jersey
I have read through many stories on this site. There are elements of truth to all of them. But - not they are all written from the perspective that it's "all Countrywide's fault" and never the borrowers.
I am a Countrywide employee.
In some cases people are right. Payments DO get misapplied, Customer Service CAN be rude idiots, and Home Loan Consultants CAN be morons. However - this is the same as ANY major lending institution.
I advise the following when you are getting a mortgage:
If you are buying a home or refinancing - make SURE you get a Home Loan Consultant or broker who REALLY knows what they are doing.
I can't tell you how many mortgage brokers and lending officers are COMPLETE IDIOTS and will tell you they can do anything at below market rates for you. They can't. If you are getting a rate that sounds too good to be true - it is. You are payin for it elsewhere in points or fees.
If you don't know the broker or lending officer - ask for a rate quote and a closing cost estimate! And ask the lender or broker to state in an email that there won't be any SIGNIFICANT deviation from the estimate. You'll see right away who you can begin to trust by who will immediately show you this information. Remember though - a closing cost estimate IS an estimate - there are many third party fees (title, attorney, appraisal) and the bank doesn't control these - so there should be some minor changes. However, there should be NO major adjustments (rate, or large fees). If someone tries to pull that on you - insist that they "eat" it and go elsewhere immediately.
You don't need to have graduated high school to be in the mortgage business. Conversely, there are people with Phd's who do this work. I GUARANTEE you - someone with a graduate degree is going to be more upfront, take better care of you, and understand programs and underwriting guidelines (I have a masters degree). Still, there are people in this business who can't spell "kat" (or was that "cat") - and they make a lot of money becauuse they are slick salespeople who don't have a clue and don't care - but they operate completely within the law. That's not to say there are loan officers and brokers without formal education who aren't great (there are some terrific ones) - but BUYER beware.
A good loan officer is going to show you the fee/cost structure, tell you exactly what is involved in getting the loan, exactly what is uncertain and could go wrong, and exactly what the rate change will be if something is put in for approval but can't get done. So - there should be no surprises. Anyone who tells you that everything is going to be "no problem" is full of it. There are ALWAYS problems with loans. So expect it. You want to know because you don't want to be blindsided.
Hope this helps some of you.
Left: January 05, 2006 By: Megan In: Mercer County, NJ
In defense of Countrywide Home Loans, there are websites just like this for all of the top lenders, a few of which have employed me! Check it out. There are bad loan officers and disgruntled clients everywhere. It really is not about the company but about the people you came in contact with. When you are dealing with such large companies, a certain percentage will have negative experiences and be justifiably unhappy. A great example for me was a client who challenged me by saying he had NEVER had a positive mortgage experience. Had I not been so naive at the time, I would have known better than to say, "Well I'm here to make this your best and easiest experience".Didn't happen because this individual was NEVER happy with ANYONE! Give people a chance. There are more good than bad and sometimes one creates their own bad experience.
Left: December 03, 2005 By: In:
Current Customers should call customer Service and tell them you want NO CONTACT 1-800-669-6607
That means:
*No emails
*No Phone Solicitations
*No Junk Mail
Get customer service reps name and employee ID# and make a note of it.
Countrywide gets around the do not call list because of a loop hole that allows them to call their current customers. Why do you think they buy so many mortgages? So they can call you and sell stuff to you is one reason.
Left: November 20, 2005 By: Almost homeless In: North Arlington
I had aplied to Country Wide so I could buy a new house in Old Bridge, NJ and the loan officer that was assigned to me almost made me lose every thing. He kept making promises on my loan that he knew he couldn't keep. By the time I got rid of Country Wide it was to late for me to get another company in such a short amount of time that could give me a loan. I was lucky enough to find a place to live seeing my house was already sold. Had it not been for my nephew finding a place to live, four adults and four dogs would had no place to live. Thanks for nothing Country Wide. I hope you get what you rightfuly desirve.
Left: November 14, 2005 By: Jimmy In: Deptford
$20 to make a payment over the phone?? For what??? Nice customer service.. To pay for that automated system that repeats itself 50 times??? What a disgrace.. $20.. I'd f'n burn the $20 before I make a payment over the phone..
Left: November 02, 2005 By: I HOPE WE CAN GET ALONG! In:
I HOPE THIS WAS A LESSON TO ALL. BOTTOM LINE, PAY YOUR BILLS ON TIME, QUIT USING THE EXCUSE THAT COUNTRYWIDE DIDN'T SEND YOU THE BILL.
NEXT TIME YOU'RE INTERESTED IN BUYING A HOME(S) CONSULT MANY BANKS, DON'T ALLOW EVERYONE TO RUN YOUR CREDIT BECAUSE IT LOWERS YOUR FICO SCORE, GET A COPY OF YOUR CREDIT REPORT (ASK THE MORTGAGE CONSULTANT FOR IT) ASK FOR GOOD FAITH ESTIMATES, FIND CONSULTANTS WHO ARE WELL KNOWN IN THE COMMUNITY AND NOT JUST DRIVE BYS. GET PREQUALIFIED BEFORE SHOPPING FOR A HOME. KNOW YOUR BUDGET. DON'T BE FOOLED WHEN MORTGAGE BROKERS "LOW BLOW" YOU WITH AN INTEREST RATE. I KNOW MILLIONS OF BROKERS THAT DO THIS. I CAME FROM A BROKER COMPANY AND LEFT IT BECAUSE THEY CHARGED HIGHER RATES THEN COUNTRYWIDE. DON'T BE FOOLED- NOBODY BEATS OUR RATES- KEEP IN MIND, COUNTRYWIDE DOES NOT I REPEAT DOES NOT CHARGE ORIGINATION FEES ON CONVENTIONAL LOANS--
PEOPLE! THATS WHERE BROKERS CHARGE YOU EXTRA POINTS. OUR POINTS ARE CALLED DISCOUNT POINTS AND COULD BE FOUND IN THE GOOD FAITH ESTIMATE. BROKERS HAVE DIFFERENT NAMES ON THE GOOD FAITH ESTIMATE LIKE: BROKERS FEES, DISCOUNT POINTS, ORIGINATION FEES, COMMITTMENT FEES, BANK FEES, TO NAME A FEW. FOR EXAMPLE, LETS SAY COUNTRYWIDE IS GIVING YOU A 6% WITH 1% DISCOUNT POINT AND ABC MORTGAGE IS QUOTING 5.75% WITH 1% DISCOUNT AND 1% ORIGINATION FEE AND $500 BANK FEE. WHATS BETTER? WELL, ON A $300,000 DOLLAR LOAN, WITH US IT WOULD COST YOU $3000 AT CLOSING BUT WITH ABC MORTGAGE IT WOULD COST YOU $6,500 AT CLOSING. WITH THE SAME MONEY THEY'RE GOING TO CHARGE YOU, YOU COULD GET A 5.50% WITH US. READ THE FINE PRINT PEOPLE!!! AFTER YOU DO THIS I EXPECT AN APOLOGY FROM ALL OF YOU THAT COMPLAINED. NO OTHER COMPANY LOOKS OUT FOR THE WELFARE OF THEIR EMPLOYEES AND CUSTOMERS. WE ARE HANDS ON, TOTALLY CONSUMED BY THE BUSINESS, PERFECTIONIST TO PROVIDING EXCELLENT SERVICE WHO COME IN CONTACT WITH COUNTYWIDE, AMERICAS #1 RESIDENTIAL LENDER!
Left: November 02, 2005 By: TO: Left: February 16, 2005 By: Frank Condito In: Edison In:
FRANK I'M GOING TO GIVE YOU SOME ADVICE. MAYBE WHEN YOU LOST YOUR JOB, YOU SHOULD OF CALLED COUNTRYWIDE, WAY BEFORE YOU WENT INTO FORECLOSURE. AFTER MISSING 4 MONTHS OF YOUR MONTHLY PAYMENT, DID YOU THINK COUNTRYWIDE WOULD SAY- AH WHAT THE HELL DONT PAY ME? LEND SOMEONE $300,000 AND WHEN THEY DON'T PAY YOU INTEREST FOR THAT MONEY YOU LEND THEM FOR OVER 4 MONTHS, YOU TOO WOULD GO INTO THAT BANK ACCOUNT AND WITHDRAW THAT MONEY YOU LEND YOUR FRIEND.
Left: November 02, 2005 By: TO: Left: May 19, 2005 By: In: In:
THAT CREATIVE FINANCING YOUR MENTIONING IS CALLED SELLERS CONCESSION. WOW.. THATS FUNNY.. SELLERS CONCESSION IS WHEN A MORTGAGE CONSULTANT ADDS APPROX. 3% ON TOP OF THE PURCHASE PRICE SO THE BUYER COULD USE THAT MONEY OR EARNEST MONIES FOR CLOSING COST, PREPAIDS, AND ESCROWS. IF THE REALTOR WANTED TO USE COUNTRYWIDE WAS BECAUSE THEY HAVE LOCAL UPFRONT APPROVALS AND THEY COULD CLOSE YOUR LOAN. LOCAL BANKS TAKE LOSSESS TO GAIN YOUR BUSINESS, THE ONLY THING IS THAT YOU JUST GOT LUCKY BECAUSE 75% OF CUSTOMERS THAT GO TO LOCAL BANKS GET REJECTED BECAUSE THEY DON'T HAVE THE CAPACITY TO BUY MOST LOANS. DON'T BLAIM COUNTRYWIDE FOR 1 OR 2 MORONS WHO DON'T KNOW THIS COMPANY INSIDE AND OUT. PLEASE ASK ME QUESTIONS, I BEG YOU! I'D MAKE YOU ALL MILLIONAIRS IF YOU JUST LISTENED TO ME AND STOP COMPLAINING AND START BUYING HOMES WITH COUNTRYWIDE- LIKE MOST OF CUSTOMERS THAT BUY INVESTMENT PROPERTIES WITH OUR 1% MTA PAY OPTION PROGRAM.
Left: November 02, 2005 By: TO: By: Margaret Powell In: Brick, NJ In:
OK. MRS. POWELL, YOU WERE LATE FOR 3 MONTHS?! IF YOU LEND YOUR FRIEND LETS SAY; $300,000 AT A 6% INTEREST RATE, AND YOUR FRIEND IS GOING TO MAKE ABOUT 8-10% OF $300,000 IN APPRECIATION PER YEAR. YOU TOO WOULD BE MAD IF YOU DIDNT GET YOUR MONEY. WHO ELSE IN YOUR LIFE IS GOING TO ALLOW YOU TO MAKE APPROX. $150K IN 5 YEARS LIVING SOMEWHERE THAT YOU ONLY OWN UNTIL YOU OWE ZERO BUT THAT EQUITY IS YOURS... AND ALL THEY EXPECT IS FOR YOU TO PAY ON TIME. THAT'S IT. ITS NOT THAT BAD. CONGRATULATIONS ON YOUR NEW HOME PURCHASE. THANK YOU FOR ALLOWING US TO HELP YOU!
Left: November 02, 2005 By: TO; Sooah Gretz In: Upper Saddle River AND PC IN MONTCLAIR In:
OK. SO WHY BLAIM THE #1 MORTGAGE COMPANY IN THE WORLD FOR 2 MORTGAGE CONSULTANTS WHO HAD NO IDEA WHAT THEY WERE DOING. IF I KNEW WHO THESE 2 CONSULTANTS WERE, I'D GET THEM FIRED ON THE SPOT, NOT FOR MISLEADING YOU BUT FOR BEING PLAIN STUPID. NOW LETS NOT BLAIM THEM, SUSAN WHEN DEALING WITH GC'S, THERE THE ONES WHO TAKE LONG. AND PC, ABOUT YOUR CONSULTANT AS YOU PUT IT, PUSHING YOU AN APPRAISAL FEE... WE ARE NOT TRAINED TO PUSH ANYTHING TO THE CUSTOMER UNTIL THEY'RE COMMITTED TO CONTINUE. THAT APPRAISAL FEE IS TO PROTECT BOTH YOU AND THE MORTGAGE CONSULTANT, MOST TIMES WE WANT TO GET AN APPRAISAL OUT ON THE PROPERTY BECAUSE MOST OWNERS BELIEVE THEIR PROPERTY IS WORTH ALOT MORE THEN IT REALLY IS IN THE MARKET. KEEP IN MIND YOUR VALUE IS NOT WHAT YOUR NEIGHBOR IS SELLING IT FOR, BUT WHAT WERE THE HOMES THAT SOLD IN YOUR AREA. IN MACROECONOMICS, WE WANT TO STRENGTHEN THE DOLLAR NOT WEAKING IT. AND THATS WHAT EVERYONE HAS TO UNDERSTAND. PC, I BET THE BANK YOU GOT THE LOAN WITH GAVE YOU A MUCH HIGHER VALUE, THUS, GIVING YOU A LOWER LTV. IN ESSENCE, LOWERING YOUR MONTHLY PAYMENT. BANKS COME AND GO, WERE GOING TO BE HERE FOR YEARS TO COME. SO EITHER LETS GET ALONG NOW OR YOU BETTER START MAKING MORE MONEY AND BUY INVESTMENTS WITH CASH, YOU'LL HAVE A 0% INTEREST RATE.
Left: November 02, 2005 By: tO: An observer In: Atlanta, GA In:
MAYBE YOU INSTEAD OF WATCHING IT FALL (NOT THAT ITS GOING TO), SHOULD STOP BEING SHY TALK TO YOUR ASM, AND REVIVE WHAT YOU FEEL NEEDS CHANGE. IF YOU'RE THE TYPE THAT SITS AROUND LOOKING FOR CHANGE, GUESS WHAT ITS NOT GOING TO HAPPEN. TAKE ACTION NOW, EXCUTE! AND IF EVERYTHING GOES WELL, YOU CAN BE THE BRANCH MANAGER AND TAKE IT TO A NEW LEVEL. NEXT TIME YOU HAVE A NEGATIVE THOUGHT, DONT POST IT ON HERE, JUST GET MOMENTUM AND MAKE THE CHANGE!
Left: November 02, 2005 By: TO ANONYMOUS GUY In: SHORT HILLS, NJ
WOW. SO, YOU DID A B/C LOAN AND YOU GOT SCREWED? WHY IS IT THAT ITS SO EASY TO COMPLAIN? WHY ARE YOU DOING A B/C LOAN IN THE FIRST PLACE. WHY DONT YOU EXPLAIN TO OUR VIEWERS WHAT IS A B/C LOAN? ITS A LOAN THAT THEY'RE BEEN PAYING LATE AND THEY ARE NOT ELIGIBLE FOR AN "a" PAPER LOAN. SO, COULD IT BE THAT YOU DIDN'T PAY ON TIME, BECAUSE B/C CUSTOMERS USUALLY HAVE A TENDENCY OF PAYING LATE. AND YOU WERE REALLY 3 TIMES 30 AND THEY WANTED TO TAKE YOUR HOME. JUST BECAUSE YOU WORK FOR CHL'S DOESNT MEAN YOU DONT HAVE TO PAY YOUR MORTGAGE. TO WAIT, QUIT NOW! WE CERTAINLY DON'T WANT NEGATIVE ENERGY PEOPLE WORKING WITH US ANYWAY. COUNTRYWIDE ROCKS! MAYBE YOU SHOULD STEP IT UP A BIT, SO YOU'LL HAVE LESS TIME ON YOUR HANDS TO COMPLAIN ABOUT THE #1 COMPANY THAT YOURE PRIVILEGE TO WORK FOR. QUIT FOR ALL I CARE!
Left: November 02, 2005 By: TO VIRGINIA IN KINGSBURG In: SHORT HILLS, NJ
IT WAS JUST A QUOTE, AN APPROX. QUOTE/ WHEN YOU GO TO GET AN OIL CHANGE AT YOUR LOCAL GAS STATION, AND YOU THEN GO TO ANOTHER GAS STATION FOR ANOTHER QUOTE AND ONE OF THEM HAS A LOWER QUOTE BECAUSE THEY'RE WILLING TO LOSE MONEY ON THE DEAL/ ARE YOU GOING TO GO TO BBB AND COMPLAIN THAT THE OTHER PERSON WHO'S QUOTING YOU FOR WHAT IT REALLY COSTS IN THE MARKET IS RIPPING YOU OFF? WOW. YOU HAVE SOME GROWING UP TO DO.
Left: November 02, 2005 By: CALL OUR CUSTOMER SERVICE DEPT. WE'RE HERE TO HELP! In: SHORT HILLS, NJ
I've NEVER READ SUCH BULLSHIT AS I'VE READ JUST NOW! I HAVE A FEELING MOST OF YOU BABIES WHO EITHER GOT FIRED MAYBE BECAUSE YOU WERE DOING FRAUD OR THOSE WHO THINK GOT THE SHORT END OF THE STICK PROBABLY HAVE 500 FICO SCORES, BECAUSE ONLY UNGRATEFUL BRATS COMPLAIN. CHL IS AMERICAS' #1 RESIDENTIAL MORTGAGE BANK IN THE WORLD! NO OTHER BANK CAN COMPETE. THEIR RATES, CUSTOMER SERVICE, AND UNDERSTANDING OF THE MORTGAGE INDUSTRY WILL KEEP ME DOING BUSINESS WITH THEM. THIS GOES TO ALL THE STUPID PEOPLE ON HERE: WHAT MORTGAGE BANK DO YOU KNOW THAT SPLIT 3 TIMES IN ONE YEAR THAT HAD A ROR OF 90%?? ANYONE? YOU THINK WAMU, CHASE, WELLS, HAD A ROR OF OVER 90% IN ONE YEAR?? NO! THEY DIDN'T BUT COUNTRYWIDE HOME LOANS DID. I SEE WHY THE AUTHOR OF THIS WEBSITE CREATED THIS WEBSITE; TO MISINFORM POTENTIAL CUSTOMERS FROM WHAT IS GOOD FOR THEM. WHY IS IT THAT THIS WEBSITE ONLY HAS NEGATIVE POSTS?? NOTHING BUT A BUNCH OF BIAS KIDS. I'M GOING TO BE CHECKING IN A WEEK TO SEE IF THIS POST WAS POSTED, IF NOT THEN I KNOW WHAT THE AUTHOR HAS IN MIND AND THAT IS TO WEAKEN COUNTRYWIDE HOME LOANS, HE/SHE HAS WOULD HAVE TO KEEP THIS WEBSITE FOR 500 YEARS BEFORE ANYONE STARTS HAVING DOUBT IN THIS COMPANY. IF SOME OF YOU GOT FIRED FROM THIS COMPANY, I'M GLAD! WE DON'T WANT YOU ANYWAY. WE ONLY WANT THE BEST WORKING HERE, GO TO OUR COMPETITORS THEY'LL HIRE YOU/ AND WE'LL CONTINUE BEING #1 IN THE WORLD IN RESIDENTIAL HOME LOANS. TAKE CARE GOD BLESS.
Left: October 27, 2005 By: virginia In: keansburg
had to have flood insur...purchased this insur....got a letter from countrywide wanting to charge me 704.00 more then my insurer charged me....needless to say i am reporting this to attorney general of new jersey
Left: October 06, 2005 By: ANONYMOUS In: FORT WORTH
A MESSAGE FROM A COUNTRYWIDE INSIDER
YOU DON'T KNOW HOW IT FEELS TO GET SCREWED BY A MORTGAGE LENDER YOU WORK FOR. I AM A LOAN OFFICER THAT GOT SCREWED TAKING OUT AN EMPLOYEE HOME LOAN.
COUNTRYWIDE HAS BEEN MOVING ITS SALES CENTERS OUTSIDE CALIFORNIA BECAUSE OF TOUGH LABOR LAWS IN CALIFORNIA. I HAD ACCEPTED A RELOCATION PACKAGE BECAUSE OF THE INSTABILITY OF THE SALES CENTERS IN CALIFORNIA. PER MY RELOCATION PACKAGE, COUNTRYWIDE WILL PAY PART OF MY CLOSING COST BUT SINCE MY SELLER CARRIED MY CLOSING COST, I DID NOT GET REIMBURSED. MY LOAN OFFICER LIED TO ME. I WAS ALSO FORCED TO TAKE A COUNTRYWIDE LOAN AS THE ONLY REASON I CAN BE ALLOWED TO USE OTHER LENDERS IS IF I GET TURNED DOWN BY COUNTRYWIDE. THE RESOLUTION I GOT FROM THE EMPLOYEE LOAN DIVISION WAS "MY LOAN WAS DONE THE WAY IT WAS DONE" BECAUSE I DID NOT HAVE MONEY TO CLOSE THE LOAN. I SENT THEM MY BANK STATEMENT AS PROOF THAT I HAD MONEY IN MY ACCOUNT AT THE TIME OF CLOSING AS I HAD JUST TAKEN OUT A HOME EQUITY LINE OF CREDIT FROM MY PROPERTY IN CALIFORNIA TO CUSHION ME DURING THE TRANSITION. NOTHING HAPPENED. THE WORST IS YET TO COME.
TWO MONTHS LATER, I GOT A NOTICE OF FORECLOSURE. THEY HAD BEEN POSTING MY PAYMENT INCORRECTLY. I CALLED CUSTOMER SERVICE. I WAS INFORMED THEY WERE GOING TO LOOK INTO IT. I GOT 3 NOTICES OF DEFAULT DURING THIS WHOLE PROCESS. I CALLED THE OFFICE OF THE PRESIDENT FOR FULL SPECTRUM AND OFFICE OF THE PRESIDENT FOR COUNTRYWIDE. IT TOOK ME 3 MONTHS TO GET THE ISSUE RESOLVED.
AFTER MY LOAN CLOSED AND FUNDED, I GOT A CALL FROM THE TITLE CO. ASKING ME FOR MORE MONEY AND RE-SIGN THE FINAL SETTLEMENT STATEMENT BECAUSE COUNTRYWIDE MADE A MISTAKE ON CALCULATING THE FEES.
I HAD A CLEAN BILL OF HEALTH WHEN I LEFT CALIFORNIA A YEAR AGO. WHILE I WAS GOING THROUGH THE HORRORS OF MY LOAN WITH COUNTRYWIDE, I HAD BEEN ADMITTED TO THE EMERGENCY ROOM TWICE FOR HIGH BLOOD PRESSURE.
I'M STILL ACTIVELY EMPLOYED, BUT I'VE HAD SO MUCH BAD EXPERIENCE WITH THIS COMPANY IN THE PAST YEAR THAT I AM CONSIDERING TERMINATING MY EMPLOYMENT.
I AM SORRY FOR WHAT YOU GUYS HAD BEEN THROUGH.
Left: September 20, 2005 By: An observer In: Atlanta, GA
I don't know about all the name calling, etc. but one thing is certain. Something bad has happened to Countrywide in Atlanta and there won't be an end until it's destroyed. Someone hired people to run this part of the company that either have no interest in the company or just simply aren't qualified to run a company. There is no profit being made and everyone is unhappy -- customers and employees. Seems like a recipe for disaster. Sit back and watch it fall. Maybe a year, maybe not that long. They'll be gone, someone new will be along or they can close down Atlanta altogether. I don't think Atlanta would be missed by the rest of Countrywide.
Left: July 26, 2005 By: In:
I'm going to post this in every state listed here. YOU MUST TAKE RESPONSIBILITY FOR YOUR OWN ACTIONS AND DECISIONS!! I have recently left the lending industry. I can site many reasons for this, however the top reason has to be dealing with borrowers and potential borrowers who had no concept of financial responsibility. Just because you have a 700 credit score does not mean you demonstrate good use of credit or that you are guaranteed the rate or terms you want. In fact, many people who have the best credit scores carry the most debt. What you people do not understand is that the lending institutions want you to carry debt, so if you carry alot of debt and pay it on time your score will be higher than someone who pays their bills OFF every month and only carries a mortgage and a car loan/lease. If you fall on hard times, pay your damn mortgage and let the friggin' Visa's go delinquent. Visa isn't going to take your house, your mortgage company is. People jump to quickly to file BK. Guess what, ole' GW has made that next to impossible for the average American. You're better off making arrangements with your credit card companies and paying your mortgage off as quickly as possible. Use good judgement, not the "I want it now!" mentality. Buy a Trailblazer instead of the RangeRover or the Hummer or the Lincol or Caddy or whatever. How many of you people that post on here have kids? What kind of behavior do you think your actions teaches them? Anyone who would voice their opinion is more than welcome to email me at michael_harman1976@yahoo.com. I would be more than happy to help anyone who needs some good advice on how to get themselves into a good financial position. I am not selling anything, I'm a former CW employee who feels an obligation to help those who have been taken advantage of.
Michael
Left: July 25, 2005 By: John Smith In: Blackhouse
To Jane Smith In: whitehouse
Move on and keep surfing your gay porn! Go on now get.
Left: June 21, 2005 By: Jane Smith In: whitehouse
I think you all need to get a life!!!!!!!
Left: June 16, 2005 By: John w/US Pacific Consumer Associates In: San Diego
FROM A COUNTRYWIDE CONTRACTOR!!
Assigned to Countrywide 3 months ago by an agency. The pay was not outstanding, but I looked upon this as an opportunity to learn more about the residential and commercial lending business.
What a joke...released a few days ago because of my "attitude"...what attitude? From day one I weas taught how to put misleading figures into the initial disclosures sent out to borrowers when their loan application is received. I read one story on here about a complaint regarding the appraisal fee...totally true. If an appraisal fee is on the broker's GFE (Good Faith Estimate) for any amount less than $350, then I was to list the appraisal as $350 or higher (if shown as such). I was instructed that all figures are merely a guide and do not reflect any actual charges.
Most of the employees I interacted with are hardworking and hardcharging, honest people. There are a few bad apples that have been there too long due to mamangement apathy. Wrote a short college paper about the office and got an "A". Must have hit a note with the professor. If anyone has any question please feel free to drop me a line at info@usconsumerpros.com.
The term paper text is below. I am moving on, but have been impacted by my time there.
Management Control Study of San Diego’s Countrywide Wholesale Business Center
Company Name:
Countrywide Wholesale Business Centers (CWBC)
Background:
Countrywide Wholesale Business Centers are a subsidiary of Countrywide Financial
Corporation (NYSE symbol: CFC). Headquartered in Calabasas, California, Countrywide is a member of the S&P 500, Forbes 2000, and Fortune 500. Countrywide provides mortgage banking and loan closing services through its subsidiaries: Countrywide Home Loans, Full Spectrum Lending, and LandSafe. Other diversified businesses in the Countrywide family include Banking, Capital Markets, Insurance and Global Operations. In 1984, Countrywide began to slowly build a separate
wholesale loan origination department. By 1993, Countrywide's Wholesale Lending Division was the
number one wholesale lender in America with more than 40 percent of total loan production originated
from this division. The wholesale business centers provide network support and serve as intermediaries
to support the various loans funded through Treasury Bank (purchased recently by Countrywide
Financial Corporation). CWBC’s are structured to offer a supporting role to a wide variety of
independent mortgage product brokers.
Each CWBC office is staffed by two primary managers. The office taxonomy is actually quite
simple. The branch manager handles the basic operations of the office staff branch. The staff
includes a variety of agents, which are responsible for: 1) Loan Registry, 2) Loan Underwriting, 3) Loan Funding, and 4) Loan Document Processing. The second manager involved in the local CWBC office is for product sales. The sales manager is active in the production or recruitment of borrowers from local mortgage brokers and California real estate brokers as a whole. Made up of mainly the sales teams and production coordination. This is the main driving force, which brings in business and creates value for the entire CWBC office. The sales team is staffed with licensed real estate agents based in house and out in the field. In house agents keep their own desk, while outside agents’ usually hot desk and may share space with two or three different sales representative. Production coordination is just as important. The Production Coordination Supervisor balances dual responsibility to the sales manager by ensuring that all loans requests are received with the proper documentation to be logged into the system and to the branch manager by certifying that all new business requests are ready to proceed through the system. Many may argue, but I believe that without the services of a competent Production Coordination Supervisor, the system may suffer some snafus that could unravel the whole process.
Business issue:
Main office management within itself is somewhat insubstantial. There are clear lines of communication, rules and regulations that govern the office are allegedly in place, and everyone to some extent is capable of getting along. The focus of the issues that affect attempts to continuously create value are personal accountability and a lack of clarity by flimsy training for performance roles. Job titles are fairly defined, but the activities for each step seems to be done somewhat on the fly. On a weekly basis, production steps are added and subtracted throughout the various roles involved with creating the product. Roles are clearly defined within the office space; however no one person seems to be acted against or held accountable for behavior that acts to reduce value. I will use as an example the role of a member of the Loan Application Registry Team. Currently comprised of two active professionals and a supervisor, each member is responsible to register each and every incoming loan coming into the branch. The registry process is quite simple. Incoming applications work through the system much like the example used for manufacturing as visualized in one of Frederick Taylor’s four principles. The use of a configured route of assembly is seen as the most expeditious and least time-consuming way of completing a task (determination). Loan applications with accompanying documents such as a credit report, specific loan forms, and disclosures are either manually entered during the borrower’s interview phase or verified against information already submitted in the system by the same outside agents. The basic steps are as follows: 1) Loan application information received by registration; 2) Documents are categorized by relevance. There is the main loan application, various government disclosures, a property appraisal application, and a document known as a Good Faith Estimate. The GFE is important in that it is the initial disclosure into what the costs will be for the price of the loan; 3) Once all the relevant information is verified, new disclosures are printed out. One set stays in the newly created file. The second set is mailed out to the borrower or borrowers depending upon the number of applicants. What can make this process go wrong, unravel or never be correctly started? The trail goes back to the very agents that the CWBC depends upon for its bread and butter. Those agents are the mortgage brokerage offices and realtors that submit the applications into the CWBC system.
Analysis:
When agents and brokers submit loan applications into the CWBC for processing, they are easily exploiting a weakness in the system, which leads to the basic setup of inefficiency. Country Financial Corporation has basic requirements that must be met in order for a loan package to be submitted to a CWBC. Loopholes in the system enable agents to submit just the basic minimum information about a borrower. Unfortunately, the events of the past few years have made gathering all pertinent information extremely significant. Important information is often left out which must be gathered prior to registering loans for the CWBC in house application phase. Quite often, the CWBC is at the mercy of the outside agent since gathering the required information can take up valuable time needed to fund a loan. Whole loan applications can be tossed out or rejected at any stage due to a variety of separate and unrelated issues due to a lack of Total Quality Management on the part of the submitting agents’ brokerage. Time limits are set by those same outside agents to borrowers on when they expect to receive funding for that dream home, or remodeling project.
The branch manager, even though in charge of a multi-million dollar operation, through my eyes is seen more of acting as an office manager. Need pencils? Ask the branch manager. Out of paper or printer toner? Ask the branch manager. The country club managerial attitude is evident in that dependence upon others without a standardized and rigid division of labor keeps morale low and sets up a scenario for Parkinson’s law in some areas. A recent external audit by employees employed by corporate headquarters (within the past few weeks) held that there are weaknesses that need to be strengthened, especially in terms of mandating quality assurance and basic office security. The second though not truly related, alludes to the seemingly casual discard of borrower confidential information and the availability of free access by outside parties.
Recommendations:
A complete adoption of Frederick Taylor’s four principles. Through the following implementation: 1) Job design to optimize output will have to be configured so that all parties involved with the production process can increase efficiency; 2) Training to achieve optimum work should be conducted on a regular basis through the use of a mentoring program to oversee the finished product as it proceeds along each stage of production; 3) Emphasis on selecting the right person will put a halt to the Peter Principle seemingly installed in the current Production Coordination Supervisor; 4) Division of labor has been accomplished, but is not followed up on through random product sampling. Incentives are offered, but may in fact need to be redesigned in order to meet Total Quality Management goals that need to be effectively implemented. The current incentive is based upon volume of work and not quality of work. Management has a set of four to five different plastic containers set up to accept a ticket from employees in each area of production. The more daily production that person accomplishes, the more tickets they can place in their areas container. One name drawn from each container is awarded $100.00 after the month has ended. Unfortunately, this continued incentive without a system of checks and balances may in fact be prone to fraud. Based upon current information available, the area supervisor has no way of effectively tracking area production completed within the CWBC proprietary EDGE loan software. I could say that I completed production of 26 units in order to receive a ticket, when in reality I may have only completed 25. Recommended realignment of the award system could be completed in the following way: 1) Award not just the amount of production accomplished, but the lack of errors in that production. Set up a simple tracking system through the simple implementation of Microsoft Access style software integrated through a link to the EDGE system. Since EDGE is in fact a Windows DOS hybrid (seems outdated), loans submitted for application on a daily basis could be tracked more efficiently and exported to a spreadsheet that would tighten controls over the production process.
Conclusion:
The mortgage funding industry is an extremely competitive environment. Freedom of choice means that one day a company is on top of its game (CFC stock quote of Summer 2004 was almost $40 a share), to playing catch up due to ineffective controls (25% devaluation during fall 2004). The value of companies are only as good as the value they create. In an earlier paper, I submitted that a corporation’s one true allegiance is to the investors upon which it depends for the input of capital. Upon the completion of this course, I have learned that not only does a company have an allegiance to the shareholders, it also is beholden to its employees and seemingly, at the mercy of its suppliers; especially for the customer base it wishes to generate business to. Only through the establishment of controls through not just the adoption, but implementation of effective controls can any company hold and maintain market share. That is the difference between a cash cow that is consistently capable of reinventing value to being seen as a dog of the industry with no value remaining, just parts to be picked over by the rising stars.
Left: June 13, 2005 By: Stupid In: Everywhere, NJ
They came in and repossessed all of my belongings after only being late 12 months on payments! How could the do that! That is an outrage!! AND!!! They stole my car!!!
C'mon people. Sound to me like your pissed cause your failing to pay attention and live up to your end of the contract. Pay your bills on time, be dilligent with your payments and you won't have these issues.
Left: June 08, 2005 By: Margaret Powell In: Brick, NJ
My story is just like many of yours (same story, different name). My experience with Countrywide just happened last month (May '05). I called in to Countrywide to make a phone payment because I tried to access their website and the only account that was showing was my HELOC account (Home Equity Line of Credit). I thought it was some kind of computer mishap, so I phoned in. To my shock, the customer service person told me my account was in foreclosure status, that's why my account wasn't coming up online. Again, I was stunned and shocked. Long story short...I had made an online payment back in March that would have taken care of my March and April payment. I printed the confirmation and forgot about it until May. Countrywide told me that instead of my payments going to my 1st mortgage they were applied to my HELOC account. My HELOC account had too much money and my 1st mortgage account was empty. After 2 weeks of phone conversations, multiple faxes, emails, calls to my bank and at least 16 hours on the phone. I got results that I was less than satisfied with. Countrywide said they could not transfer the misappropriated funds from the HELOC into the 1st mortgage (to me this seems like a pretty easy thing to do). For whatever reason, this line of reasoning went on for about a week and then they finally said they would transfer the funds back to my bank account. They said they would reinstate my account, but it had to be for the full amount. The full amount was for the two previous months (March & April) and for May. The total I had to pay was $10, 210, which included $1600 worth of fees (the Title charge fee alone was $300 plus dollars). I tried to see if they would waive fees since I had been working on the issue. The answer was NO.
The whole experience was a nightmare. I've been a homeowner since 1996 and I own a rental property back in my home state of Texas. I have never had any problems with my credit, much less a foreclosure note on my credit. I have no idea how this will effect me, but I'm sure I will need to get assistance from one of those companies that works on your credit. I will be transferring in another year and will need a new mortgage and don't have the luxury of time on my side. My credit needs to be good, that's why I went ahead and paid the fees immediately so the account would be in good standing.
Countrywide got their money that was there to begin with, in addition, to getting another $1600 out of me. I'm glad this website exists...I too, like the rest of you would like to join in a class action lawsuit if it ever comes to fruition.
Please keep my name in your records and contact me. My mother is an attorney in the Dallas area and I'm sending her this link. Maybe she'll find someone interested in representing us. Just a thought.
A final note, one of the customer service reps told me that they have more than 20 million customers and it's not their job to make sure that the money is applied in the right place. That pretty much says it all. Also, I never received any type of certified letters informing me that my house was in fact going into foreclosure status.
It's time we stop their racket!
Left: June 08, 2005 By: Margaret Powell In: Brick, NJ
My story is just like many of yours (same story, different name). My experience with Countrywide just happened last month (May '05). I called in to Countrywide to make a phone payment because I tried to access their website and the only account that was showing was my HELOC account (Home Equity Line of Credit). I thought it was some kind of computer mishap, so I phoned in. To my shock, the customer service person told me my account was in foreclosure status, that's why my account wasn't coming up online. Again, I was stunned and shocked. Long story short...I had made an online payment back in March that would have taken care of my March and April payment. I printed the confirmation and forgot about it until May. Countrywide told me that instead of my payments going to my 1st mortgage they were applied to my HELOC account. My HELOC account had too much money and my 1st mortgage account was empty. After 2 weeks of phone conversations, multiple faxes, emails, calls to my bank and at least 16 hours on the phone. I got results that I was less than satisfied with. Countrywide said they could not transfer the misappropriated funds from the HELOC into the 1st mortgage (to me this seems like a pretty easy thing to do). For whatever reason, this line of reasoning went on for about a week and then they finally said they would transfer the funds back to my bank account. They said they would reinstate my account, but it had to be for the full amount. The full amount was for the two previous months (March & April) and for May. The total I had to pay was $10, 210, which included $1600 worth of fees (the Title charge fee alone was $300 plus dollars). The whole experience was a nightmare. I've been a homeowner since 1996 and I own a rental property back in my home state of Texas. I have never had any problems with my credit, much less a foreclosure note on my credit. I have no idea how this will effect me, but I'm sure I will need to get assistance from one of those companies that works on your credit. I will be transferring in another year and will need a new mortgage and don't have the luxury of time on my side. My credit needs to be good, that's why I went ahead and paid the fees immediately so the account would be in good standing.
Countrywide got their money that was there to begin with, in addition, to getting another $1600 out of me. I'm glad this website exists...I too, like the rest of you would like to join in a class action lawsuit if it ever comes to fruition.
Please keep my name in your records and contact me. My mother is an attorney in the Dallas area and I'm sending her this link. Maybe she'll find someone interested in representing us. Just a thought.
A final note, one of the customer service reps told me that they have more than 20 million customers and it's not their job to make sure that the money is applied in the right place. That pretty much says it all. Also, I never received any type of certified letters informing me that my house was in fact going into foreclosure status.
It's time we stop their racket!
Left: June 08, 2005 By: Margaret Powell In: Brick, NJ
My story is just like many of yours (same story, different name). My experience with Countrywide just happened last month (May '05). I called in to Countrywide to make a phone payment because I tried to access their website and the only account that was showing was my HELOC account (Home Equity Line of Credit). I thought it was some kind of computer mishap, so I phoned in. To my shock, the customer service person told me my account was in foreclosure status, that's why my account wasn't coming up online. Again, I was stunned and shocked. Long story short...I had made an online payment back in March that would have taken care of my March and April payment. I printed the confirmation and forgot about it until May. Countrywide told me that instead of my payments going to my 1st mortgage they were put into my HELOC account. My HELOC account had too much money and my 1st mortgage account was empty. After 2 weeks of phone conversations, multiple faxes, emails, calls to my bank and at least 16 hours on the phone. I got results that I was less than satisfied with. Countrywide said they could not transfer the misappropriated funds from the HELOC into the 1st mortgage (to me this seems like a pretty easy thing to do). For whatever reason, this line of reasoning went on for about a week and then they finally said they would transfer the funds back to my bank account. They said they would reinstate my account, but it had to be for the full amount. The full amount was for the two previous months (March & April) and for May. The total I had to pay was $10, 210, which included $1600 worth of fees (the Title charge fee alone was $300 plus dollars). The whole experience was a nightmare. I've been a homeowner since 1996 and I own a rental property back in my home state of Texas. I have never had any problems with my credit, much less a foreclosure note on my credit. I have no idea how this will effect me, but I'm sure I will need to get assistance from one of those companies that works on your credit. I will be transferring in another year and will need a new mortgage and don't have the luxury of time on my side. My credit needs to be good, that's why I went ahead and paid the fees immediately so the account would be in good standing.
Countrywide got their money that was there to begin with, in addition, to getting another $1600 out of me. I'm glad this website exists...I too, like the rest of you would like to join in a class action lawsuit if it ever comes to fruition.
Please keep my name in your records and contact me. My mother is an attorney in the Dallas area and I'm sending her this link. Maybe she'll find someone interested in representing us. Just a thought.
A final note, one of the customer service reps told me that they have more than 20 million customers and it's not their job to make sure that the money is applied in the right place. That pretty much says it all. Also, I never received any type of certified letters informing me that my house was in fact going into foreclosure status.
It's time we stop their racket!
Left: June 08, 2005 By: Margaret Powell In: Brick, NJ
My story is just like many of yours (same story, different name). My experience with Countrywide just happened last month (May '05). I called in to Countrywide to make a phone payment because I tried to access their website and the only account that was showing was my HELOC account (Home Equity Line of Credit). I thought it was some kind of computer mishap, so I phoned in. To my shock, the customer service person told me my account was in foreclosure status, that's why my account wasn't coming up online. Again, I was stunned and shocked. Long story short...I had made an online payment back in March that would have taken care of my March and April payment. I printed the confirmation and forgot about it until May. Countrywide told me that instead of my payments going to my 1st mortgage they were put into my HELOC account. My HELOC account had too much money and my 1st mortgage account was empty. After 2 weeks of phone conversations, multiple faxes, emails, calls to my bank and at least 16 hours on the phone. I got results that I was less than satisfied with. Countrywide said they could not transfer the misappropriated funds from the HELOC into the 1st mortgage (to me this seems like a pretty easy thing to do). For whatever reason, this line of reasoning went on for about a week and then they finally said they would transfer the funds back to my bank account. They said they would reinstate my account, but it had to be for the full amount. The full amount was for the two previous months (March & April) and for May. The total I had to pay was $10, 210, which included $1600 worth of fees (the Title charge fee alone was $300 plus dollars). The whole experience was a nightmare. I've been a homeowner since 1996 and I own a rental property back in my home state of Texas. I have never had any problems with my credit, much less a foreclosure note on my credit. I have no idea how this will effect me, but I'm sure I will need to get assistance from one of those companies that works on your credit. I will be transferring in another year and will need a new mortgage and don't have the luxury of time on my side. My credit needs to be good, that's why I went ahead and paid the fees immediately so the account would be in good standing.
Countrywide got their money that was there to begin with, in addition, to getting another $1600 out of me. I'm glad this website exists...I too, like the rest of you would like to join in a class action lawsuit if it ever comes to fruition.
Please keep my name in your records and contact me. My mother is an attorney in the Dallas area and I'm sending her this link. Maybe she'll find someone interested in representing us. Just a thought.
A final note, one of the customer service reps told me that they have more than 20 million customers and it's not their job to make sure that the money is applied in the right place. That pretty much says it all. Also, I never received any type of certified letters informing me that my house was in fact going into foreclosure status.
It's time we stop their racket!
Left: May 19, 2005 By: In:
Thank you so much for this website. Our realtor recommended Countrywide so strongly that we went to them for our mortgage. If you think Countrywide is bad, try going to a realtor who works hand-in-hand with Countrywide. Countrywide gave us an interest rate upon which we based our offer. As soon as the offer was accepted, Countrywide upped the interest rate so much that we knew we could no longer afford the house, but we had signed an offer to purchase that allowed that rate of interest (on the advice of Countrywide, who said it didn't really mean we would ever have to pay that higher rate, it was just something to put on the offer). So, we went to a bank, and they offered us a much lower rate. The bank called the realtor to start the loan process. The realtor turned around and called Countrywide, who then called us, to offer us a much, much better rate. Okay. But then, Countrywide wouldn't move. Not even an application to start the loan process. Each time I called they tap-danced about computers and "in the system," etc. We had no application, no written estimate, nothing. Twelve days before closing I called our local bank in a panic. They were able to do the loan at that interest rate and cut Countrywide out completely. They said if we had waited a couple more days it would have been too late. We believe that Countrywide was holding out until we had no other options before they would give us a loan, and the terms of it would have been at their pleasure.
THEN, we found out our realtor had not disclosed an encroachment. This alone could have been a deal-breaker, but we wanted the property so we worked out a deal with the man who owned the property on whom we were encroaching. We also got an attorney, and asked him to take over the closing, which we had been planning to do at the realtor's office. WELLLLLL---Here it gets fun. Countrywide and our realtor had worked into the purchase all sorts of "creative financing," so that we, the buyers, would be credited with approximately $3,500 at the closing, which would have been at the realtor's office, where we wouldn't have known what the hell he was doing with the money. But our lawyer and our bank did exactly that; they credited us with the $3,500. In fact, they ran out of places to credit us, so the seller ended up writing us a personal check for the balance. Our realtor was shocked when he found this out at closing. We had to stay an hour while everyone in his office and the lawyer's office looked for money, calculators clicking, pages flying. The realtor went outside and talked on his cell phone. We overhead him shout, "Well then we're screwed!" I kid you not! At another point in this comedy our lawyer asked him, "Well, where's the earnest money? I don't have it. Do you have it?" And the realtor said, distractedly, "Well yes, I have it, but…." and went back to playing with his calculator.
The way it finally turned out for us was beautiful. The seller actually ended up paying for part of our down payment, but it didn't cost him anything because Countrywide had him raise the asking price in order to credit us, in order to be able to get their thousands at closing. We paid NO FEES whatsoever, and walked away with a small check to the good. The seller paid a very low commission to the realtor (because the realtor quoted him a small commission, apparently because he, the realtor, was going to get a cut of the "creative financing" done by Countrywide at closing.) Watching this comedy of errors was truly enjoyable; however, it followed a month of anxiety and fear. I don't recommend Countrywide to anyone. And if your realtor recommends them, please be warned.
Left: May 14, 2005 By: SUSAN In: Central NJ
I applied to many different lenders and due to past credit problems which were the result of medical issues (I had cancer) now cancer free!! I was turned down.. Countrywide was the only lender that had a heart and compassion.. The loan officer I dealt with was a wonderful woman who held my hand every step of the way. Without Countrywide I would still be renting. I think your website is wrong and should be taken down.
Left: March 28, 2005 By: Sooah Gretz In: Upper Saddle River
Around the 1st of March, 2005, we contacted Countrywide for a construction loan. Our rep at CW told us she will have closing documents in a week. Today is March 28th and our g/c has yet to hear from CW's appraiser for a plan/field appraisal which was supposed to have taken place several weeks ago.
Furthermore, we are tired of CW's lame stories on why they never return calls. You would think if you call them ten times, they would return at least one of them. The real shitty thing is that no one else in the same CW office has a clue about our loan nor feels the need to direct us to an office that can help us. Last Friday, whe I (!) called our CW rep to get an update, she told us that their corporate office does not take calls. What lame b.s.
We are just furious that CW cost us over $100,000 in interest by taking on a "job" that they obviously cannot handle. We are going to sign with Wachovia this week and fire the lazy rep at CW today.
Co-incidentally, our cabinet maker also had a bad experience with the same CW rep who misrepresented "turn-around" time on a loan he was interested in. He ended up working directly with CW's CA office, but the overall experience was a Nightmare!
Although I was initially shocked by the number of complaints reported on this website, it doesn't surprise me one bit-- Countrywide Sucks!
I stumbled upon this website while I was looking for CW's CA number. Since calling the CA office seems equally fruitless, I have decided to use the time to share my experience with them.
Left: March 28, 2005 By: jerry In: manchester
Im the chairperson in charge of accounting department in united kingdom responsible for given out business,personal,home,car loan/mortgages,i need serious persons only cll me on my office phone
+447831946930 or +2348055964383 or reach me on my contact ad
legalloan@post.com
therealloan@financier.com
City manchester
Region United Kingdom
Left: March 25, 2005 By: Erin & Davi Vazquez In: Cranford, NJ
Not only do they cheat you on your homes... they cheat you on your car... it has been 6 weeks since an accident my fiance was in feb 11 2005 today is march 25 2005.... They wont return our calls they only want to reimburse him 1/4 of his rental they are just absolutely ridiculous... they have been fined for this kind of thing in 1995 (over $100,000.00) and in 1998 (Almost $500,000.00). The accident wasnt my fiances fault... It was THEIR client. In my opinion I think they should shut that place down instead of fining them.... obviously, they dont get anywhere... they still pull the same sh*t.
Left: March 19, 2005 By: PC In: Montclair
I have been in the market to refinance my mortgage and have finally found a lender I think I can trust. In the course of my search I came in contact with Countrywide. After reading this website I became very cautious. The sales rep in trying to close me on a deal that seemed really great, tried to push me to pay for a $350.00 appraisal. Fortunately I resisted and said no. Upon looking at what they were offering it turned out that it was not a great deal and actually more than the other offers I was considering. The person that I was in contact with at Countrywide. Just plain lied. He misrepresented the cost of the mortage.
Left: March 17, 2005 By: Susan Randazzo In: Montville, NJ
I have been making my monthly mortgage payments on time since we bought our new home last April. In December, we received notices that we are past due on our mortgage payment. Countrywide applied one mortgage payment to the escrow instead of to my loan, therefore making a false "non-payment" for the month of December. They continue stating that our account is past due. To make matters worse, Countrywide notified the Credit Bureaus of the "erroneuous delinquency" and consequently, each one of our credit cards have raised our interest rates to between 6 and 10 points. I have spent hours on the phone to customer service and just keep getting a runaround. I am at my wits end!
Left: March 14, 2005 By: In:
We are also being harassed for a mortgage payment that was paid to countrywide. They stated they never received it and are threatening to put my house in foreclosure. We just gave them proof of the checks which were cleared from my bank but the still are not acknowledging they received payment. My wife has wasted hours on this matter and the story is still going on
Left: February 16, 2005 By: PAT MEDALLIS In: HILLSBOROUGH NJ
I, too, suspect that countrywide did benefit financially in some way, either purposefully, or not, by my mortgage going into foreclosure. In an effort to try and catch up, and possibly avoid getting into foreclosure I sent them aproximately $3000 (for me three mortgage payments). It took what I thought was an exceptionally long while for them to get back to me, I think it was weeks, to inform me they could not accept that payment and that I would have to go through their "work-out" dept., meanwhile i really thought they were in the process of accepting that payment, and of course hoping to avoid additional fees etc. Although, I did not go through my records to fully assess, I came away feeling, "oh well, screwed once again!". Unfortunately, I felt I needed to accept, and unfortunately did not have the emotional energy to investigate further. Pat Medallis, N.J.
Left: February 16, 2005 By: PAT MEDALLIS In: HILLSBOROUGH NJ
I, too, suspect that countrywide did benefit financially in some way, either purposefully, or not, by my mortgage going into foreclosure. In an effort to try and catch up, and possibly avoid getting into foreclosure I sent them aproximately $3000 (for me three mortgage payments). It took what I thought was an exceptionally long while for them to get back to me, I think it was weeks, to inform me they could not accept that payment and that I would have to go through their "work-out" dept., meanwhile i really thought they were in the process of accepting that payment, and of course hoping to avoid additional fees etc. Although, I did not go through my records to fully assess, I came away feeling, "oh well, screwed once again!". Unfortunately, I felt I needed to accept, and unfortunately did not have the emotional energy to investigate further. Pat Medallis, N.J.
Left: February 16, 2005 By: Frank Condito In: Edison
I was severely late on my Mortgage due to a layoff from work. Country Wide started foreclosure proceedings with in 2 months. I was sent to their work out dept after a secured a position and was given an unreasinable amount to pay up front, plus add to my monthly payment. They told me that I should look for a new residence because they would be taking my home. I have 5 children and a pregnant wife and have tried everything in my power to try and arrange a payment schedule that will help me and my wife stay in the house we love. They do not have a corp number listed to talk with someone in authority,and just want to foreclose.
If anyone can offer some advice please e-mail me at fcondito@optonline.net. Thank you
Left: December 21, 2004 By: Janice R. Evans-Taylor In: Piscataway, NJ
Thank you for the wonderful informative website. I was in the process of a home equity loan. I spoke with a representative at CountryWide on December 16, 2004 as of December 21, no one has contacted me. I contacted CW on 12/21/04 and according to the represenative my information was not in their system and I was not locked in at a rate. I will take my business elsewhere. Thanks!
Left: November 04, 2004 By: Johanny melo In: Springfield, NJ
I am currently dealing with Countrywide for a 302(k) loan. This website has made me quite nervous. I have not completed the application yet but i dont want to risk loosing the home i am trying to purchase.
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