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Countrywide Financial - Home Loans - Equity Loan Mortgages SUCKS!
Home Loans? Sub-prime (bad credit), Need money, Mortgage Refinance, Or Want A Home Equity Loan and dont want to get ripped off or have hiden fees on your Home Loans?
Need A Home Loan , Refinance, Purchase, Or Make Home Improvements. Mortgage Rates Have Reached A All-Time Low Make Sure You Pick A Broker That Will find the right Home Equity loan at the best rate for you.
We recommend that you conduct your own due diligence on mortgage brokers to find the one that is best for you. This site is a forum for users and should not be your only source of information about Countrywide Home Loan prior to choosing a lender.
This is what home loan customers in () have been saying...
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Date
Left: July 15, 2006 By: In:
I am on record that I don't think much of this mortgage company and, consequently, I should therefore not care about their employees, past or present, but since I am an honorable person I thought I would warn anyone thinking of contacting this person for help/or advice (bridegirl24@yahoo.com.) DON'T DO IT!! (Look at July 12 entry.)
Left: July 13, 2006 By: Past Clients In: Topeka, Kansas
We had an older home, about 42 years old. We wanted to refinance it after owning it for 3 years, to have money to update and replace an old heating and cooling system that was begining to show problems. Countrywide reps told us "FHA Loan requires that you have 85% of your loan paid off on your house BEFORE you may refinance it. Yeah, right, do I look like a millionaire?
We sold the house about 2 years later and built a brand new house in a small neighboring town. We were told we had to pay $3,000 to $4,000 for what they called a "10 year warrenty" required by them on ALL NEW CONSTRUCTION. We paid it. The most money we ever had to bring to closing! 1 year and 1 week later on July 3, 2005 we suffered a 5'3" flood to our basement. I'm not joking in the least! We tried to fix all the damages to the house but were struggling badly because I had lost my home based daycare and we were now living on 1 income, (you can not watch children in a flood ridden home that looks like it was down in New Orleans!) We put about $1,000 into this house again and were just about ready to get a loan to try to fix the remaining million problems. September 23, 2005, it flooded again! 5' deep this time (only 3" less water than the 1st time). Of course Countrywide was our lender. This time there was not only bad mold, there was severe structure damage, the basement floor was coming up in the middle and both sides of the house were sagging. We even had a basement wall coming in. We had no choice but to move out and rent something. We couldn't pay rent and mortgage so after having been in constant contact with Countrywide and they didn't give a shit about us and our situation we got an atty. We sued the builder because I got smart and arranged for the atty to send out professionals to acess the damages. One of them was a highly recommended home inspector, the house was not built correctly!!!! They built it in a FLOOD PLAIN, and FHA and Countrywide let it happen, they went as far as to tell us the 10 year warrenty was taken care of at closing (later discovered someone took off with our money, we think the builder did it), and we had NO WARRENTY! we also didn't have a legal mortgage because the closing company they hired to do the closing paperwork went back after the 4 of us had signed it at closing and everything dealing with flooding was crossed out in pen and changes were handwritten in which made the mortgag illegal due to none of the parties who signed it not being aware or giving consent for them to do that. We sued the builder, he settled in May 2006. The house is his mess now and Countrywide was paid in full by the builder. Lucky us, now Countrywide has put about 8 months worth of late payments and fees on our credit report. I am now attacking that issue. I at least have legal paperwork and documentation to back every single one of our claims up. We will never recommend nor have anything to do with Countrywide ever!!!!!!!!!! or that local title company. It seems as though there's a possibility that they were all scratching each other's backs, if you know what I mean. There are plenty other lenders and other ways to obtain a loan. I highly encourage proper investigating when buying a home these days. I also encourage those who don't have "A+" credit to not let lenders throw you around. You can find someone creditable who will loan you a mortgage, don't give up. To those who have delt with Countrywide, we feel your frustration and anger. We saw our dream home and almost all our personal belongings get taken away that first night, and the second time, we had to see it all over again. I am thankful that my husband and children and pets survived odds that should have killed us. God was deffinately there to see us all through.
Left: July 13, 2006 By: Past Clients In: Topeka, Kansas
We had an older home, about 42 years old. We wanted to refinance it after owning it for 3 years, to have money to update and replace an old heating and cooling system that was begining to show problems. Countrywide reps told us "FHA Loan requires that you have 85% of your loan paid off on your house BEFORE you may refinance it. Yeah, right, do I look like a millionaire?
We sold the house about 2 years later and built a brand new house in a small neighboring town. We were told we had to pay $3,000 to $4,000 for what they called a "10 year warrenty" required by them on ALL NEW CONSTRUCTION. We paid it. The most money we ever had to bring to closing! 1 year and 1 week later on July 3, 2005 we suffered a 5'3" flood to our basement. I'm not joking in the least! We tried to fix all the damages to the house but were struggling badly because I had lost my home based daycare and we were now living on 1 income, (you can not watch children in a flood ridden home that looks like it was down in New Orleans!) We put about $1,000 into this house again and were just about ready to get a loan to try to fix the remaining million problems. September 23, 2006, it flooded again! 5' deep this time (only 3" less water than the 1st time). Of course Countrywide was our lender. This time there was not only bad mold, there was severe structure damage, the basement floor was coming up in the middle and both sides of the house were sagging. We even had a basement wall coming in. We had no choice but to move out and rent something. We couldn't pay rent and mortgage so after having been in constant contact with Countrywide and they didn't give a shit about us and our situation we got an atty. We sued the builder because I got smart and arranged for the atty to send out professionals to acess the damages. One of them was a highly recommended home inspector, the house was not built correctly!!!! They built it in a FLOOD PLAIN, and FHA and Countrywide let it happen, they went as far as to tell us the 10 year warrenty was taken care of at closing (later discovered someone took off with our money, we think the builder did it), and we had NO WARRENTY! we also didn't have a legal mortgage because the closing company they hired to do the closing paperwork went back after the 4 of us had signed it at closing and everything dealing with flooding was crossed out in pen and changes were handwritten in which made the mortgag illegal due to none of the parties who signed it not being aware or giving consent for them to do that. We sued the builder, he settled in May 2006. The house is his mess now and Countrywide was paid in full by the builder. Lucky us, now Countrywide has put about 8 months worth of late payments and fees on our credit report. I am now attacking that issue. I at least have legal paperwork and documentation to back every single one of our claims up. We will never recommend nor have anything to do with Countrywide ever!!!!!!!!!! or that local title company. It seems as though there's a possibility that they were all scratching each other's backs, if you know what I mean. There are plenty other lenders and other ways to obtain a loan. I highly encourage proper investigating when buying a home these days. I also encourage those who don't have "A+" credit to not let lenders throw you around. You can find someone creditable who will loan you a mortgage, don't give up. To those who have delt with Countrywide, we feel your frustration and anger. We saw our dream home and almost all our personal belongings get taken away that first night, and the second time, we had to see it all over again. I am thankful that my husband and children and pets survived odds that should have killed us. God was deffinately there to see us all through.
Left: July 12, 2006 By: In:
if you were a past employee or current one who was wronged by this company please email me for help and to share and join together... bridgegirl24@yahoo.com
Left: July 08, 2006 By: In:
Everyone go to the press and tell your story, write them, write the editors and call the radio shows. It is the only way to get it out. Let the world know what scum this criminal company is. Give me one person who has complained and had the company thank them and admit they found something....damn scum, GO TO THE PRESS!!! The lawyers their are scum, Iam an ex-employee and speak from truth, numerous employees crushed when they have complained of stuff, numerous customers crushed when they complained, dared to sue, go get lawyers etc..don't call the press, write them and tell them the scum at cwide and their actions, its the only way.
Left: June 20, 2006 By: Truth Commission In: USA
THIS IS IN RESPONSE TO "JOE D" and his worthless post on June 11, THIS IS FOR ALL PRO-CW AND ANTI-CW READERS.
You don't seem to get it.
For many years Countrywide HAS BEEN #1 in customer service. But guess what? Countrywide is soon to be a HAS BEEN.
I know all this because I had just recently quit Countrywide to work for another mortgage company.
Countrywide didn't use move operations over to India, BUT NOW they do! That will be bad for customer service.
COUNTYWIDE IS NOW TOO CHEAP TO KEEP UP ON ITS COMPUTERS AND COMPUTER SYSTEMS. When I worked there, computers froze up at least 5 times a day, and application information was always getting erased.
That is why the number of customers complaining about missing payments has been increasing in the last few years.
That is why it is now taking Countrywide 30 to 40 days to close a loan. Also because Countrywide now has a lot of untrained, inefficient, and disorganized underwriters and processors. (Countrywide may now also be too cheap to hire an adequate staff)
That is also why payoffs and other items are now coming out wrong.
Also Countrywide requires just about all of its loan originations to use LANDSAFE appraisal, a company owned by Countrywide itself. Their appraisals are extremely conservative, and 9 out of 10 of mine and other A/E’s came in OVER $10K less than comps. Even if the home was in good condition. This forces the A/E to restructure the loan a higher rate, less cashout, fewer bills paid, or a some combination of the factors. Their appraisals set the road for disguised predatory lending, and bait and switch.
Wake up Joe D! Have you ever studied the life cycle of an organization? Check it out. It comes in four stages: Introduction, growth, maturity, and decline. Right now, Countrywide is slowing down in the growth stage about to hit maturity. The only thing holding right now is the brand name its built from its past. And if Countrywide continues with its path, it will not be long until it is in its decline stage.
ENRON WAS ONCE A FORTUNE 500 COMPANY. Countrywide is riding in the same path.
Also Countrywide was recently sued in California from its conduct as an employer, and apparently it never learned from the lawsuit. Another lawsuit will happen.
Joe D. you are not in the position to call the people here "Jerk Offs". Especially if you're another goon in Countrywide's management. Because only someone in CW management would stick up for Countrywide the way you just did.
Not to meantion Joe, you posted your same pathetic post on all 50 state pages here, claiming to be from different local cities.
And to the Pro-CW idiot who keeps taking up the excessive space in the forum with blank lines. GET A LIFE LOOSER.
You will not keep others from reading the previous posts.
Left: June 13, 2006 By: In:
CHL = Enron
Left: June 11, 2006 By: In:
Left: June 11, 2006 By: Joe D In: Kansas City
Hey jerkoffs..CW ia a member of the S&P 500, Fortune 500, and #1 in customer satisfaction..this website's sole purpose is to drive business to US-Home Loans.com...get a life you stupid a**holes...
Left: June 11, 2006 By: Joe In:
Hey jerkoffs..CW ia a member of the S&P 500, Fortune 500, and #1 in customer satisfaction..this website's sole purpose is to drive business to US-Home Loans.com...get a life you stupid a**holes...
Left: March 14, 2006 By: In:
BEWARE OF MANAGEMENT ADVISORS INTERNATIONAL OR MAI. THEY ARE A CUT THROAT RECRUITING FIRM OUT OF HICKORY AND CHARLOTTE, NC, AND FLORIDA. THEY RECRUIT YOUR EMPLOYEES OUT OF YOUR COMPANY THEN CALL YOU AND REQUEST THAT YOU PAY THEM A RETAINER TO FILL THE OPEN POSITION. A YEAR LATER AND THEY COME RIGHT BACK AND RECRUIT THAT SAME CANDIDATE THEY FILLED THE OPEN POSITION WITH. THEIR GAME IS GETTING RETAINERS. IF YOU RETAIN THEM THEN WALK AWAY FROM THE DEAL, YOU OWE THEM 75%. IF YOU RETAIN THEM BUT FILL THE POSITION WITH A CANDIDATE YOU FIND, YOU OWE THEM THE FULL FEE.
Left: February 25, 2006 By: Steve In: Detroit
I purchased a home in November 2004 with another mortgage company and a few months later the loan was sold to countrywide. During 2005 both me and my roomate suffered hardship when we both lost our jobs. We struggled to keep up the payments even exhausting our 401K. Twice I applied for a loan modification just to have a fresh start and some room to breath while between jobs. But that didn't matter much to countrywide. By November there was a date for a foreclosure auction. I had to file chapter 13 just to avoid being thrown out on the street during the holiday and cold season. Countrywide would not work with us during our hardship. It took the laws of automatic stay to buy time and avoid being homeless.
Left: February 20, 2006 By: Brian C. In: New Orleans, LA
countrywide home loans , Countrywide Financial and Countrywide Mortgage Company are all the same company
Left: February 20, 2006 By: In:
it is countrywide home loans, inc. not countrywide mortgage corporation.
Left: February 17, 2006 By: Brian C. In: New Orleans , LA
Louisiana Attorney General Opens Investigation into Mortgage Company Practices
December 29, 2005: LOUISIANA ATTORNEY GENERAL OPENS INVESTIGATION INTO MORTGAGE COMPANY PRACTICES
AG’s Office Receiving Complaints about Countrywide Mortgage Company
(Baton Rouge, LA) Consumers are flooding the Attorney General’s Consumer Protection division with numerous complaints about the way they are being treated by some home mortgage companies. In response to those complaints, Attorney General Charles C. Foti, Jr. is launching an investigation into at least one company, Countrywide Mortgage, and others may follow.
Consumers have complained that Countrywide is withholding or is slow in forwarding the proceeds of insurance checks intended for home repairs. In some cases, homeowners are being forced to pay for costly repairs from their own pockets in order to get the work done in a timely manner. In one case, a consumer’s check for more than one hundred thousand dollars was held by Countrywide for more than a month forcing him to come up with fifty thousand dollars of his own money to pay for repair work.
“Typically, a homeowner will receive a check from an insurance claim and that will be made out to both the homeowner and the mortgage company. The check requires signatures from both parties before the funds can be made available. If the mortgage company refuses to release the funds or refuses to release funds in excess of the mortgage amount, this is not business as usual,” explained Attorney General Foti. “I intend to investigate all of these allegations and see what I can do to help our citizens get fair treatment as they try to rebuild,” General Foti added.
Left: February 17, 2006 By: Brian C. In: New Orleans , LA.
Just an update on the inspection process. On the 15th a Countrywide Supervisor guarnteed me that a inspector would contact me within 48hrs.
Again I believed them and waited for the call that never came.
I called Countrywide back and was told first that they did not even show a request and that it would be at least another 3 to 5 buisness days (just like I was told on Jan 5th )
All we want is the money to finish repairing our home and an HONEST reply to the situation that they have put us in. Our savings are drained paying for repairs while Countrywide is sitting on our insurance funds collecting interest on our misfortune.
In responce to the person who thinks Countrywide is great because they make payments on time. We also we honor the terms of our contract and pay our payment on time every month.
Countrywide should also follow the terms of the contract .
Left: February 17, 2006 By: Brian C. In: New Orleans , LA.
Just an update on the inspection process. On the 15th a Countrywide Supervisor guarnteed me that a inspector would contact me within 48hrs.
Again I believed them and waited for the call that never came.
I called Countrywide back and was told first that they did not even show a request and that it would be at least another 3 to 5 buisness days (just like I was told on Jan 5th )
All we want is the money to finish repairing our home and an HONEST reply to the situation that they have put us in. Our savings are drained paying for repairs while Countrywide is sitting on our insurance funds collecting interest on our misfortune.
In responce to the person who thinks Countrywide is great because they make payments on time. We also we honor the terms of our contract and pay our payment on time every month.
Countrywide should also follow the terms of the contract .
Left: February 17, 2006 By: In: Overland Park, KS
I've been a Countrywide customer since 1997 when I bought my first house. The original interest rate was a little high, but I was ignorant and just figured that's the way it was.
To date, I haven't had any problems with Countrywide posting payments or correcting things when brought to their attention.
I refinanced with them in 2000 and even got a HELOC 2nd mortgage with them. For the most part, they have acted just like I would have expected a mortgage company to act.
Today I called them to discuss some extra payments I had made. They decided to credit them as future payments instead of principal payments (something I would have expected, but they had not necessarily done in the past when I had made extra payments).
One of the payments was made over 6 months ago. After an annoying voicemail system with several sub-menus(and a short wait), I talked to one of their representatives. He understood my problem and handed me of to the person that could post the payments correctly. I explained what I wanted done and the lady put me on hold and made the changes.
As soon as the phone call was completed, I checked the website and saw that the changes were made correctly (on first glance, everything looks right).
Other than the 30 minutes it took them to process the reqest today, I can't say anything bad about this company. They have typically been competent and timely in resolving my requests.
I am REALLY hoping that my experience continues to be positive, but heed the horror stories I see here and try to keep a regular eye on my account. I am hoping that they are working to improve the problems they have had in the past so that they don't keep pissing off other customers.
Left: February 15, 2006 By: Brian C In: New Orleans , LA
We have a Countrywide Mortgage. We live in Louisiana and had damage from Katrina. After fighting with Travelers Ins. We recieved our check made out to us and Countrywide. They asked us to send it to them FEDEx and we would recieve a percent of it within 10 buisness days. After a 1 1\2 months we still had not recieved our funds to repair our home. We were already over $10,000 out of pocket. They sent our first check 8 weeks after they recieved it. We requested a inspection to recieve more funds over a month ago and still have yet to hear back from them.
The State Attorny General has recieved over 400 complaints about them for the same reasons and has started a investigation.
Never Again
Left: February 14, 2006 By: In:
My husband & I have had our mortgage with Countrywide Home Loans for several years now and even refinanced once with them. We have never had any problem with them at any time. Of course, we honor the terms of our contract and pay our payment on time every month. They have an excellent website where you can manage your account and stay up to date on transactions.
Sign us,
Very Satisfied Countrywide Home Loan Customers
Mulvane, KS
Left: February 10, 2006 By: Anastasia In: Pontiac MI
Hello:
I have had CHL for over 3 years. We always use their website to make pmts and at one time used automatic pmt withdrawal. I never had any problems with them and if I had questions or requests it was always resolved or answered immediately. Plus you can do almost anything on their website. I do think their rates are higher. That's why I refinanaced my line of credit (HELOC) - with a different bank at much lower rate. However I have to say to be fair I never had any problems with them.....
I never worked there nor do I have any friends working there - my opinion is unbaiased.
Left: February 03, 2006 By: In:
NO ONE CAN LIE LIKE COUNTRYWIDE CAN
Homeowners need cash? Get a No-Closing Cost Home Equity loan only from Countrywide. That’s right, no application fee, no appraisal fee, no title fee, no underwriting fee, NO CLOSING COSTS.
NEVEVERMIND THAT IT’S A VARIABLE RATE ARM (Prime Rate+) LOAN.
NEVERMIND THAT IF YOU PREPAY THE LOAN BEFORE THE TAKEOUT AMOUNT PERIOD ENDS THAT YOU END UP PAYING THE CLOSING COSTS (PREPAYMENT PENALTY).
NEVERMIND THAT YOU PAY THE CLOSING COSTS THROUGH AN ABOVE MARKET VARIABLE RATE HOME EQUITY LINE OF CREDIT. THIS IS NOT A FIXED RATE SECOND MORTGAGE.
No one can screw you like Countrywide can.
Left: February 03, 2006 By: jake In: cali
Improper Home Charges
Read then File a complaint
www.zimmreed.com
Left: January 29, 2006 By: In:
NO ONE CAN LIE LIKE COUNTRYWIDE CAN
Homeowners need cash? Get a No-Closing Cost Home Equity loan only from Countrywide. That’s right, no application fee, no appraisal fee, no title fee, no closing fee, NO CLOSING COSTS.
NEVEVERMIND THAT IT’S A VARIABLE RATE ARM (Prime Rate+) LOAN.
NEVERMIND THAT IF YOU PREPAY THE LOAN BEFORE THE TAKEOUT AMOUNT PERIOD ENDS THAT YOU END UP PAYING THE CLOSING COSTS (PREPAYMENT PENALTY).
NEVERMIND THAT YOU PAY THE CLOSING COSTS THROUGH AN ABOVE MARKET VARIABLE RATE HOME EQUITY LINE OF CREDIT. THIS IS NOT A FIXED RATE SECOND MORTGAGE.
No one can screw you like Countrywide can.
GO GET A BETTER RATE & SERVICE AT YOUR LOCAL BANK OR CREDIT UNION.
Left: January 20, 2006 By: roy In: tampa
Notice: Must Read
Sweat Shop Employees www.gdblegal.com
Appraisal Overcharges www.sherlocklegal.com
Wrong Doings www.jameshoyer.com
www.ripoffreport.com
file your complaints
Left: January 17, 2006 By: In:
Many times if you refinance they send out a contractor notary. Countrywide though their Landsafe Title and Escrow charges you hundreds of dollars for their services while the notary merely gets anywhere from $50 to $75 to drive over to your house and get your signatures. They usually can't even tell you what the papers are you are signing. Get your own lawyer if you need help.
I dont understand how the escrow dept is supposed to be a third party but if you are refinancing they work for the lender?
Left: January 10, 2006 By: In:
joe - the real estate attorney represents the lender. 15 + year mortgage banker.
Left: January 03, 2006 By: Joe Welsh In: S.W. Kansas
I'm involved in a matter in which I would like any current or former Countrywide employee that has knowledge of Countrywide's practice regarding closing agents to contact me. Any information about whether Countrywide considers the closing agent their agent in the preparation of the closing statement would be appreciated. My e-mail address is jtw63017@yahoo.com. Thank you in advance to anybody that contacts me and is of assistance in this matter.
Sincerely,
Joe Welsh
Left: December 03, 2005 By: In:
Current Customers should call customer Service and tell them you want NO CONTACT 1-800-669-6607
That means:
*No emails
*No Phone Solicitations
*No Junk Mail
Get customer service reps name and employee ID# and make a note of it.
Countrywide gets around the do not call list because of a loop hole that allows them to call their current customers. Why do you think they buy so many mortgages? So they can call you and sell stuff to you is one reason.
Left: November 03, 2005 By: TOP PRODUCER In:
I'VE NEVER READ SUCH BS, AS I'VE READ JUST NOW! I HAVE A FEELING MOST OF YOU BABIES WHO GOT FIRED BECAUSE YOU WERE DOING FRAUD OR THOSE WHO THINK GOT THE SHORT END OF THE STICK PROBABLY HAVE 500 FICO SCORES, BECAUSE ONLY UNGRATEFUL BRATS COMPLAIN. CHL IS AMERICAS' #1 RESIDENTIAL MORTGAGE BANK IN THE WORLD! NO OTHER BANK CAN COMPETE. OUR RATES, OUTSTANDING CUSTOMER SERVICE, AND UNDERSTANDING OF THE MORTGAGE INDUSTRY WILL ALLOW US TO DOMINATE FOR YEARS TO COME. 1 OUT OF EVERY 3 PEOPLE HAVE A CHL, GO ASK YOUR NEIGHBOR HOW HAPPY HE/SHE IS WITH US. I DARE YOU!
THIS GOES TO ALL THE STUPID PEOPLE ON HERE: WHAT MORTGAGE BANK DO YOU KNOW THAT SPLIT 3 TIMES IN ONE YEAR AND HAD A ROR OF 90%?? ANYONE? YOU THINK WAMU, CHASE, WELLS, HAD A ROR OF OVER 90% IN ONE YEAR?? NO! THEY DIDN'T! BUT COUNTRYWIDE HOME LOANS DID. I SEE WHY THE AUTHOR OF THIS WEBSITE CREATED THIS WEBSITE; TO MISINFORM POTENTIAL CUSTOMERS FROM DOING BUSINESS WITH US. WHY IS IT THAT THIS WEBSITE ONLY HAS NEGATIVE POSTS?? NOTHING BUT A BUNCH OF BIAS KIDS. I'M GOING TO BE CHECKING IN A WEEK TO SEE IF THIS POST WAS POSTED, IF NOT THEN I KNOW WHAT THE AUTHOR HAS IN MIND AND THAT IS TO WEAKEN COUNTRYWIDE HOME LOANS. HE/SHE WOULD HAVE TO KEEP THIS WEBSITE FOR 10,000 YEARS BEFORE ANYONE STARTS HAVING DOUBT IN THIS COMPANY. IF SOME OF YOU GOT FIRED FROM THIS COMPANY, I'M GLAD! WE DON'T WANT YOU ANYWAY. WE ONLY WANT THE BEST WORKING HERE, GO TO OUR COMPETITORS THEY'LL HIRE YOU/ AND WE'LL CONTINUE BEING #1 IN THE WORLD IN RESIDENTIAL HOME LOANS. TAKE CARE GOD BLESS!
PLEASE ASK ME ANY QUESTION. AND STOP COMPLAINING THAT YOU DON'T KNOW WHERE TO SEND YOUR PAYMENT, THAT COMMENT IS AS OLD AS DINOSAURS. CALL THE MORTGAGE CONSULTANT YOU DEALT WITH AND HE'll DIRECTED YOU IN THE RIGHT PATH. WE ARE HERE TO HELP YOU ALONG THE WAY, FROM YOUR FIRST CONTACT, TO THE CLOSING TABLE, AND YOUR PICNIC AT YOUR HOME WITH FRIENDS AND FAMILY! THANK YOU FOR YOUR BUSINESS! GOD BLESS! LIVE WITH PASSION!!!!!!
Left: September 20, 2005 By: An observer In: Atlanta, GA
I don't know about all the name calling, etc. but one thing is certain. Something bad has happened to Countrywide in Atlanta and there won't be an end until it's destroyed. Someone hired people to run this part of the company that either have no interest in the company or just simply aren't qualified to run a company. There is no profit being made and everyone is unhappy -- customers and employees. Seems like a recipe for disaster. Sit back and watch it fall. Maybe a year, maybe not that long. They'll be gone, someone new will be along or they can close down Atlanta altogether. I don't think Atlanta would be missed by the rest of Countrywide.
Left: July 26, 2005 By: In:
I'm going to post this in every state listed here. YOU MUST TAKE RESPONSIBILITY FOR YOUR OWN ACTIONS AND DECISIONS!! I have recently left the lending industry. I can site many reasons for this, however the top reason has to be dealing with borrowers and potential borrowers who had no concept of financial responsibility. Just because you have a 700 credit score does not mean you demonstrate good use of credit or that you are guaranteed the rate or terms you want. In fact, many people who have the best credit scores carry the most debt. What you people do not understand is that the lending institutions want you to carry debt, so if you carry alot of debt and pay it on time your score will be higher than someone who pays their bills OFF every month and only carries a mortgage and a car loan/lease. If you fall on hard times, pay your damn mortgage and let the friggin' Visa's go delinquent. Visa isn't going to take your house, your mortgage company is. People jump to quickly to file BK. Guess what, ole' GW has made that next to impossible for the average American. You're better off making arrangements with your credit card companies and paying your mortgage off as quickly as possible. Use good judgement, not the "I want it now!" mentality. Buy a Trailblazer instead of the RangeRover or the Hummer or the Lincol or Caddy or whatever. How many of you people that post on here have kids? What kind of behavior do you think your actions teaches them? Anyone who would voice their opinion is more than welcome to email me at michael_harman1976@yahoo.com. I would be more than happy to help anyone who needs some good advice on how to get themselves into a good financial position. I am not selling anything, I'm a former CW employee who feels an obligation to help those who have been taken advantage of.
Michael
Left: May 19, 2005 By: Countrywide and Realtor in Bed Together In:
Thank you so much for this website. Our realtor recommended Countrywide so strongly that we went to them for our mortgage. If you think Countrywide is bad, try going to a realtor who works hand-in-hand with Countrywide. Countrywide gave us an interest rate upon which we based our offer. As soon as the offer was accepted, Countrywide upped the interest rate so much that we knew we could no longer afford the house, but we had signed an offer to purchase that allowed that rate of interest (on the advice of Countrywide, who said it didn't really mean we would ever have to pay that higher rate, it was just something to put on the offer). So, we went to a bank, and they offered us a much lower rate. The bank called the realtor to start the loan process. The realtor turned around and called Countrywide, who then called us, to offer us a much, much better rate. Okay. But then, Countrywide wouldn't move. Not even an application to start the loan process. Each time I called they tap-danced about computers and "in the system," etc. We had no application, no written estimate, nothing. Twelve days before closing I called our local bank in a panic. They were able to do the loan at that interest rate and cut Countrywide out completely. They said if we had waited a couple more days it would have been too late. We believe that Countrywide was holding out until we had no other options before they would give us a loan, and the terms of it would have been at their pleasure.
THEN, we found out our realtor had not disclosed an encroachment. This alone could have been a deal-breaker, but we wanted the property so we worked out a deal with the man who owned the property on whom we were encroaching. We also got an attorney, and asked him to take over the closing, which we had been planning to do at the realtor's office. WELLLLLL---Here it gets fun. Countrywide and our realtor had worked into the purchase all sorts of "creative financing," so that we, the buyers, would be credited with approximately $3,500 at the closing, which would have been at the realtor's office, where we wouldn't have known what the hell he was doing with the money. But our lawyer and our bank did exactly that; they credited us with the $3,500. In fact, they ran out of places to credit us, so the seller ended up writing us a personal check for the balance. Our realtor was shocked when he found this out at closing. We had to stay an hour while everyone in his office and the lawyer's office looked for money, calculators clicking, pages flying. The realtor went outside and talked on his cell phone. We overhead him shout, "Well then we're screwed!" I kid you not! At another point in this comedy our lawyer asked him, "Well, where's the earnest money? I don't have it. Do you have it?" And the realtor said, distractedly, "Well yes, I have it, but…." and went back to playing with his calculator.
The way it finally turned out for us was beautiful. The seller actually ended up paying for part of our down payment, but it didn't cost him anything because Countrywide had him raise the asking price in order to credit us, in order to be able to get their thousands at closing. We paid NO FEES whatsoever, and walked away with a small check to the good. The seller paid a very low commission to the realtor (because the realtor quoted him a small commission, apparently because he, the realtor, was going to get a cut of the "creative financing" done by Countrywide at closing.) Watching this comedy of errors was truly enjoyable; however, it followed a month of anxiety and fear. I don't recommend Countrywide to anyone. And if your realtor recommends them, please be warned.
Left: April 11, 2005 By: Ganesh H In: Kansas City
I am glad that someone had the courage to put up a website like this and take on a goliath like Countrywide. Kudos to you. I certainly do not think that you need to apologize to anybody and neither are you a coward.
Companies like Countrywide grow so big and end up hiring so many incompetent people that they cannot live up to the standards defined on their web site.
I purchased a home through another morygage company and ended up dealing with Countrywide when the mortgage was sold. Dealing with the staff at countrywide is like hitting your head on a brick wall. Issues do not get resolved and you end up wasting time with incompetent people.
I would recommend that you go to another mortgage company if possible.
No matter how many doctored surveys Countrywide comes up with, it still cannot take this website down.
Left: April 11, 2005 By: ANGELA In: TOPEKA, KANSAS
COUNTRYWIDE HOME LOANS DOES SUCK!! WE PURCHASED OUR 2ND HOME IN JULY 2004 AND FINANCED IT THROUGH COUNTRYWIDE BECAUSE WE HAD SUCH GOOD LUCK WITH THEM ON OUR FIRST LOAN. THEY SOLD US ON THIS NEW 80/20 LOAN, (FIRST 80% OF LOAN IS FIXED AT THE CURRENT RATE FOR TERM. THE REMAINING 20% OF THE LOAN IS SET AT PRIME FOR 5 YEARS, THEN SET AT THE FIXED RATE OF WHATEVER IT MAY BE AT THAT TIME). OUR COUNTRYWIDE REP TOLD US THAT EVEN THOUGH THE 2ND LOAN WAS SET AT PRIME, IT WASN'T EXPECTED TO RAISE. THEY SAID THEY HADN'T SEEN IT RAISE IN YEARS. LET ME TELL YOU THAT NOT A MONTH AFTER WE MOVED INTO OUR NEW HOME, THE INTEREST RATE STARTED CLIMBING AND HASN'T STOPPED. IT IS UP TO 9% NOW. WE HAVE CONTACTED COUNTRYWIDE THREE TIMES TO TRY AND REFINANCE BACK TO A 30 YEAR FIXED RATE LOAN AND EACH TIME THEY COME UP WITH ANOTHER EXCUSE AS TO WHY THIS LOAN IS BETTER. I HAVE TRIED TO CONTACT THE INDIVIDUAL THAT WE WORKED WITH ON 3 DIFFERENT OCASSIONS, LEAVING HIM MSSGS. HE IGNORES OUR MSSGS AND WILL NOT RETURN OUR PHONE CALLS. HE DID RETURN THE FIRST CALL BUT ONCE HE FOUND OUT THAT WE WERE NOT SATISFIED WITH OUR CURRENT LOAN, HE HAS IGNORED US EVERY CHANCE HE GETS. I AM GOING TO KEEP BUGGING THEM, TRUST ME, THEY WILL NEVER FORGET ME!!
IF ANYBODY IS CONSIDERING AN 80/20 LOAN I WOULD THINK AGAIN IF I WERE YOU.
Left: March 05, 2005 By: Eric Silverman In: Kansas City Metro Area
I was only (after 8 months of CWHL bullsh!t) able to resolve my problem with Countrywide by writing to my Governor, Lt. Governor, Attorney General, District Attorney, State Senator and State Representative. Within 30 days, the issue was resolved. The letter I wrote is inserter below.
*******
Dear Governor Sebeius:
This summer I refinanced my mortgage with a company that I researched and felt comfortable with. Shortly after which, the mortgager sold my account to Countrywide Home Loans. Since that time, I have had problems with Countrywide Home Loans. Below is a letter that I sent to Countrywide Home Loans, which details my initial complaint with the company and request for recompense. It was sent on November 10, 2004. Following is my current situation, as it regards to this issue.
(Start of Letter)
To whom it may concern:
Every company, in your industry or not, exposes the goal of providing each of their customers with the highest possible level of customer service. In fact, your website goes as far as to state: “After your loan closes, you can continue to expect top-tier service and convenience.” Though, I am sure that many of your customers have received satisfactory service, mine is an experience to the contrary. The service that I have received has been far below the “top-tier” and required so much work on my behalf that “convenience” defines the antonym of my experience with Countrywide.
I opened my mortgage account with Countrywide during the summer of 2004, first payment due on July 15, 2004. Since that time, managing my mortgage account has been unacceptably stressful and has required far too much of my time to fix a reoccurring error in your system. There were four variables that have contributed to this inopportune situation. First, admittedly, was my ignorance about a shortcoming in your system. Second, was a snafu by my bank, which was auto-withdrawing, my mortgage payment to Countrywide, and did not stop the payments when first requested. Third, is a deficiency in your accounts receivables systems, which is unable to handle partial payments unless, previously setup in the account. And finally, was the incompetence of numerous Countrywide employees.
When I opened my account, it was set up with a monthly payment structure (payment due on the 15th of each month.) To accelerate my payoff of the outstanding mortgage, I set up an automated withdraw from my bank account to pay half of my mortgage payment on the 1st and also on 15th of each month (starting on July 1, 2004.) Per a number of Countrywide collections personnel, customer service representatives, and managers whom I have spoken with, that first half-payment (July 1, 2004) was applied to the principle of the loan, and not the payment as intended. Because of that misallocation of funds, my monthly payments have always been 15 days behind on my account. This prompts regular call from your collection department.
As a result, I have to call Countrywide every month and explain the situation to a collection personnel and/or customer service representatives and/or manager. At the end of each telephone call I am promised that the issue has been resolved and the account has been adjusted correctly. I have been told this four times now. Regardless, once again (in November) my mortgage statement declares that my “loan is in default.” After calling in and talking to a collection representative, who transfers me to a customer service representative, who transfers me to a manager, who puts me on hold for 20 minutes while she reviews my payment history; I was told that the reoccurrence of this problem was caused because the paperwork to correct the problems was not previously submitted correctly.
Since Countrywide has not been able to provide me with anything close to “top-tier service” or “convenience”, I ask that you allow me to seek another mortgage company that can. Per a condition in my loan with Countrywide, I will be penalized for an early payoff of my loan (within the first two years.) I ask that you waive that stipulation with no conditions and without hesitation.
(End of Letter)
Last week I received the 8th promise from Countrywide: delivered by a manager named Terri. I have been dealing directly (and exclusively) with Terri for about six weeks now. Before our first telephone conversation ended, Terri admitted that the problem was not my fault, but Countrywide’s. And, despite her best efforts to correct the problem, I continued to receive harassing telephone calls from Countrywide’s collection department. At one point, we received ten calls in one week: 7 to our home, 1 to my wife at work, and 2 to me at work. Additionally, every month there has been a $40+ late fee appended to our mortgage payment. Upon calling in and complaining (month after month) our account was credited with the exact amount to cover the month’s late fee.
Again, Terri did assure me that the problem has been resolved (finally and for good this time). But until the middle of next month, when I make my next mortgage payment, my certainty in her promise is assumable as best. What is assured however is Countrywide Home Loan’s absolute disregard for their own stated goal of providing “top-tier service and convenience”; and the discounted stance that they have when that publicly publicized objective is not met. I have come to this conclusion regarding Countrywide Home Loans, because today in the mail I received a letter from Terri. It reads in part: “As stated above in the Prepayment Rider to Note, the Prepayment Penalty is not waivable until the expiration date of April 10, 2006.” This seems to me, to be no way to treat a good customer, a customer that is holding up their side of an agreement and paying back their loan on time, if not ahead of time.
I shared my experience with Countrywide Home Loans with many of my friends, in different states, via email. The response that I got was not what I had expected. I thought that I might hear from people that had problems with their mortgage company (i.e. an industry wide problem.) Rather, the feedbacks that I received were numerous complaints about Countrywide Home Loans – only; and no one responded with favorable comments about the company. Furthermore, I was directed to a few independent websites dedicated to Countrywide Home Loans’ customers (not sponsored or managed by Countrywide Home Loans), in which I read of several accounts from other customers whose experience was exactly the same as mine. Upon further research, I learned that the Better Business Bureau of Kansas has rated Countrywide Home Loans as “unsatisfactory”.
There seems to me, to be some unfair disparagements between the mortgager and borrower relationship. First, is the mortgager’s refusal to waive the penalty fee for an early payoff imposed by them stating strict adherence to the contract, but are unable to provide a comparable service to originating mortgager; which is the ability to process partial payments, without charging extra fees over and above the repayment amount: contractual consideration has not been met. Furthermore, this is evidence of their willfully and blatant disregard for their publicized promise to provide their customers with “top-tier service and convenience.” Second, is an industry-wide practice of stipulating (in the contract) that the mortgager has the right to sell the mortgagee’s account to another mortgage company. If virtually all mortgage companies require the mortgagee to authorize the mortgager to do so, then by way of collusion, the mortgagee is at a serious disadvantage on this issue. Third, is the mortgagers’ leveraged use of the mortgagee’s credit history to dictate the conditions of the mortgage, but the mortgagee is unable to discriminate with which mortgage company they want to do business with based on the mortgagers’ Better Business Bureau rating. This would be equivalent to an individual with an excellent credit rating contracting a low APR and good terms with a mortgage company, then selling their liability account to another individual with a poor credit rating (increasing the mortgager’s risk on their investment).
I have considered all litigious remedies to my problems with Countrywide Home Loans. However, because of another industry wide practice (using collusive control) over all mortgage agreements, I have in my contract the agreement to take any dispute to arbitration. I do not have the funds to pay an attorney’s retainer and fees to represent me in an environment that does not offer a favorable outcome for me. Therefore, I am bringing this matter to your attention. As my state representative, I request that you represent my best interest regarding the above mentioned diversities in the mortgager and mortgagee relationship in the state of Kansas.
It is my absolute belief that it would serve the citizens of Kansas if the following law were enacted in regards to mortgage accounts held on properties in the state of Kansas. The law would allow the mortgagee to require that the mortgager sell their account to another mortgaging company within 30 day of notice if the originating mortgage company is no longer the mortgager (i.e. the account has been sold), and any of the following conditions exist: 1) the current mortgager offers services deficient of the services offered by the originating mortgage company; 2) the current mortgager has a Better Business Bureau rating that is less than satisfactory; 3) by fault of the mortgager, the mortgagee’s account has been processed in error, and the problem exists for more than one billing cycle; or 4) the mortgagee had, at anytime in the past, require that their mortgager sell their account because one of the previous three conditions existed. If the mortgager does not sell the account within the allotted 30 days, then the mortgager must forfeit any interest on the account for each day that the account is held for over 30 days; additionally, administrative punitive fines should be applicable.
Left: February 28, 2005 By: In:
Below is a copy of an email sent to the owner aka whiner of this website on Feb 27, 2005 7:54 PM, CST
Hello,
Countrywide is voted the best of the best places to work. Countrywide is also the number one servicer and lender. Countrywide makes dreams come true to those that work hard and understand what it is to be financially responsible.
No matter how many web sites you put up, no mattter how much you whine, you will get no where. Countrywide continues to be number one and you will not be able to do nothing about it. Individuals like you never prosper!
Loving Countrywide,
Anomyous Like yourself.
P.S. If you really supported this site you would not hide from who you really are. At least state your name coward!
Left: December 29, 2004 By: Eric Silverman In: Kansas
Below is an email I sent to many of may friends, and cc Countrywide Home Loans.
*****************************
Dear Friends,
I would like to share a recent experience with you. Though I am sure many people have had pleasant experiences while dealing with Countrywide Home Loans, this is one tale to the contrary. Below is a letter that I sent to Countrywide Home Loans, which details my initial complaint with the company and request for recompense. It was sent on November 10, 2004. Following is my current situation, as it regards to this issue.
(Letter Starts)
To whom it may concern:
Every company, in your industry or not, exposes the goal of providing each of their customers with the highest possible level of customer service. In fact, your website goes as far as to state: “After your loan closes, you can continue to expect top-tier service and convenience.” Though, I am sure that many of your customers have received satisfactory service, mine is an experience to the contrary. The service that I have received has been far below the “top-tier” and required so much work on my behalf that “convenience” defines the antonym of my experience with Countrywide.
I opened my mortgage account with Countrywide during the summer of 2004, first payment due on July 15, 2004. Since that time, managing my mortgage account has been unacceptably stressful and has required far too much of my time to fix a reoccurring error in your system. There were four variables that have contributed to this inopportune situation. First, admittedly, was my ignorance about a shortcoming in your system. Second, was a snafu by my bank, which was auto-withdrawing my mortgage payment to Countrywide, and did not stop the payments when first requested. Third, is a deficiency in your accounts receivables systems, which is unable to handle partial payments unless, previously setup in the account. And finally, was the incompetence of numerous Countrywide employees.
When I opened my account, it was set up with a monthly payment structure (payment due on the 15th of each month.) To accelerate my payoff of the outstanding mortgage, I set up an automated withdraw from my bank account to pay half of my mortgage payment on the 1st and also on 15th of each month (starting on July 1, 2004.) Per a number of Countrywide collections personnel, customer service representatives, and managers whom I have spoken with, that first half-payment (July 1, 2004) was applied to the principle of the loan, and not the payment as intended. Because of that misallocation of funds, my monthly payments have always been 15 days behind on my account. This prompts regular call from your collection department.
As a result, I have to call Countrywide every month and explain the situation to a collection personnel and/or customer service representatives and/or manager. At the end of each telephone call I am promised that the issue has been resolved and the account has been adjusted correctly. I have been told this four times now. Regardless, once again (in November) my mortgage statement declares that my “loan is in default.” After calling in and talking to a collection representative, who transfers me to a customer service representatives, who transfers me to a manager, who puts me on hold for 20 minutes while she reviews my payment history; I was told that the reoccurrence of this problem was caused because the paperwork to correct the problems was not previously submitted correctly.
Since Countrywide has not been able to provide me with anything close to “top-tier service” or “convenience”, I ask that you allow me to seek another mortgage company that can. Per a condition in my loan with Countrywide, I will be penalized for an early payoff of my loan (within the first two years.) I ask that you waive that stipulation with no conditions and without hesitation.
(End of Letter)
Last week I received the 8th promise from Countrywide: delivered by a manager named Terri. I have been dealing directly (and exclusively) with Terri for about six weeks now. Before our first telephone conversation ended, Terri admitted that the problem was not my fault, but Countrywide’s. And, despite her best efforts to correct the problem, I continued to receive harassing telephone calls from Countrywide’s collection department. At one point, we received ten calls in one week: 7 to our home, 1 to Sue at work, and 2 to me at work. Additionally, every month there has been a $40+ late fee appended to our mortgage payment. Upon calling in and complaining (month after month) our account was credited with the exact amount to cover the month’s late fee.
Again, Terri did assure me that the problem has been resolved (finally and for good this time). But until the middle of next month, when I make my next mortgage payment, my certainty in her promise is assumable as best. What is assured however, is Countrywide Home Loan’s absolute disregard for their own stated goal of providing “top-tier service and convenience”; and the discounted stance that they have when that publicly publicized objective is not met. I have come to this conclusion regarding Countrywide Home Loans, because today in the mail I received a letter from Terri. It reads in part: “As stated above in the Prepayment Rider to Note, the Prepayment Penalty is not waivable until the expiration date of April 10, 2006.” This seems to me, to be no way to treat a good customer, a customer that is holding up their side of an agreement and paying back their loan on time, if not ahead of time.
I'm sharing this story with you because – quick honestly – I am mad. I don't expect any of you to boycott Countrywide Home Loans, nor do I expect you to pass this message on and create a chain-email. But, what I do hope is that you remember my personal experience with Countrywide Home Loans; and the next time you are in the market to finance or re-finance a home... keep this in mind. All mortgage companies will offer competitive rates, if one company approves you for a specified APR on the loan so will others; all mortgage companies will make closing as painless as possible, if one company offers you low (or no) closing costs so will others; all mortgage companies will offer you the best possible service, if one company tells you “after your loan closes, you can continue to expect top-tier service and convenience” so will others. What sets one loan company apart from its competitors is the commitment to quality of service that is intangibly tied to the APR and the closing cost and the rest of the fine print above the dotted line that you sign. Based on my personal experience with Countrywide Home Loans, Countrywide Home Loan's commitment to quality of service is non-existent, and contraire to what Countrywide Home Loans might say, “top-tier service and convenience” should not be expected.
Thank you for taking the time to read this.
Best Personal Regards,
Eric and Sue Silverman
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